LexisNexis

Sales Operations Manager

• Own customer‑segment narratives and customer‑facing assets that help sales teams create, accelerate, and close pipeline
• Partner with sales and business leadership to identify content needs and best practice sales messaging
• Prepare comprehensive legal sales content, including customer-facing assets and sales training materials
• Use tools such as Microsoft Office, Camtasia, and related software to create engaging, interactive training content
• Build and maintain strong sales and product knowledge across the legal product portfolio
• Provide coaching and mentorship to sales professionals at all levels to reinforce sales excellence
• Conduct needs analysis, content mapping, design, writing, development, and testing of content
• Report results and develop executive summaries for leadership at key intervals
• Travel up to 10%, based on business needs

Sales Enablement Manager, Content Strategy

Customer Success Manager

• Lead, coach, and develop a high-performing team of customer success professionals supporting key and strategic law firm customers
• Own the regional customer success strategy, driving customer health, retention, usage growth, and long-term value
• Guide the team in building trusted advisor relationships and creating tailored success plans aligned to firm goals and workflows
• Partner with Client Managers, Sales, Product, Marketing, and Enablement on strategic account planning and business reviews
• Use customer health, engagement, and usage data to identify adoption barriers and guide change management efforts
• Drive deeper integration of LexisNexis solutions into customer workflows and business processes
• Represent the voice of the customer by sharing insights and feedback with internal stakeholders
• Support transformation initiatives that improve customer outcomes across the full lifecycle

Regional Manager, Customer Success – Key Accounts

Analyst

• Provide stewardship, expertise, and governance over business metrics
• Support the definition, tracking, and interpretation of success metrics
• Develop and implement ROI tracking information for capital projects
• Partner with Data Teams, Product Owners, Sales, and Finance
• Provide recurring executive reporting and forward-looking analysis

Decision Support Lead Analyst

Solutions Engineer

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts
• Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
• Identify potential new users, new practice area opportunities and other elements of enhanced product adoption
• Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives
• Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements
• Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience
• Technical tracking of all activity via CRM tools
• Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions.
• Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

Field Solutions Consultant

• Delivers timely and accurate royalty and content analytics to support business decision-making, ensures reporting integrity and commercial transparency
• Develops, maintains, and enhances recurring and ad hoc financial and metrics reporting to provide insight into financial performance, key fluctuations, and underlying business drivers
• Analyzes large and complex datasets to identify trends, anomalies, risks, and opportunities, and supports resolution through structured follow-up
• Supports monthly royalty reporting and reconciliation activities, including analysis of gains, losses, and allocation impacts across publishers, business units, and territories
• Contributes to the design, improvement, and automation of reporting tools, data structures, and analytical processes to improve efficiency, scalability, and stakeholder confidence
• Partners with internal and external stakeholders to respond to royalty, licensing, and reporting inquiries in a timely and effective manner
• Supports the preparation and presentation of analytical materials for content planning, licensing, and commercial decision support
• Establishes and communicates business requirements in a standard manner to support consistent reporting and operational execution
• Contributes to continuous improvement initiatives that strengthen financial transparency, reporting accuracy, compliance, and operational effectiveness
• Ad-hoc projects and involvement may be required to perform as the company reasonably requires

Senior Decision Support Analyst

Data Scientist

• Develop and implement NLP, LLM, and generative AI approaches (e.g., RAG, prompt strategies)
• Define agentic workflows and reasoning strategies for multi-step legal tasks
• Develop retrieval strategies, including hybrid search (semantic + lexical), and evaluation metrics (e.g., relevance, ranking quality)
• Analyze large-scale legal datasets to extract insights and improve model performance
• Establish best practices for model evaluation, validation, and benchmarking
• Translate experimental results into clear product recommendations and business impact
• Collaborate with product, legal experts, and engineers to align solutions with user needs
• Mentor team members and provide technical leadership in data science and AI

Senior Data Scientist

Full-stack Engineer

• Writing and reviewing portions of detailed specifications for the development of system components of moderate complexity.
• Connecting Power BI to various data sources: SQL Server, Azure, Service Now, APIs.
• Working closely with other development team members to understand product requirements and translate them into software designs.
• Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.
• Resolving technical issues as necessary while optimizing performance of reports and queries
• Completing simple bug fixes and keeping abreast of new technology developments.

Software Engineer II

• Providing consultative services to legal customers and prospects ensuring maximized use and understanding of LexisNexis products
• Collaborating with sales partners on preference, driving strategy, and developing strategic account plans
• Identifying and sharing leads and opportunities with sales partners and/or Product Specialists
• Conducting competitor research, analyzing findings, and sharing information with Product, Segment and Marketing
• Communicating credibly with clients to understand their challenges and provide guidance, education, and consultation to help improvement
• Collecting feature and function requirements from customers and communicate to appropriate product team members

Consultant

• Acting as a Consultative Sales Person, by supporting law school customers in order to increase active users
• Working at all levels of law schools including students, faculty, librarians and leadership (i.e. law school Dean-level)
• Developing strategic account plans (which will differ school-by-school), recognize sales
• Demonstrating deep product, content or practice area knowledge; acts as internal resource for sales, marketing and segment
• Preparing and delivering specialized customer presentations that communicate our value proposition and differentiators to create new active users
• Conducting research, analysis of findings and shares information with product, segment and marketing as applicable

Practice Area Consultant

Content Manager

• Write, review, edit, and commission practice notes, precedents, checklists, flowcharts, and other practical legal resources.
• Ensure all digital legal content meets LexisNexis quality standards and remains current, accurate, and relevant.
• Monitor legal developments, market trends, and emerging issues in Corporate, Commercial, and M&A law.
• Interpret complex legal and business issues and recommend best practices for content development.
• Contribute subject-matter expertise and insights to overall content strategy, product direction, and innovation initiatives.
• Collaborate with cross-functional teams (including product, technology, and editorial teams) to deliver content within defined timelines.
• Utilize AI-enabled tools and large language models (LLMs) as part of the daily workflow, applying editorial judgment to validate and enhance outputs.
• Train, mentor, and provide guidance to junior team members, serving as a recognized expert within the function.

Digital Content Editor V

Manager

• Coordinate initiatives that span multiple Practice Areas
• Align stakeholders across teams to ensure consistent execution
• Identify and manage cross-team dependencies and risks
• Support teams in maintaining momentum and accountability
• Lead analysis of customer NPS and feedback across Practical Guidance
• Work closely with Content Strategy to share trends, risks, and opportunities from customer insights
• Identify program-level improvement initiatives and partner with teams to implement and track improvements
• Coordinate multi-team initiatives such as workflows and similar cross-functional efforts
• Ensure alignment across content, product, and operations teams
• Track progress and support consistent execution across participating groups
• Lead coordination and rollout of automated templates and drafting-related initiatives
• Ensure consistency in approach and adoption across Practice Areas
• Identify opportunities to scale successful approaches
• Partner closely with Global Operations on dashboards and reporting across PG initiatives
• Provide leadership with visibility into progress, risks, and outcomes
• Partner with other roles to align on metric definitions and avoid duplication
• Coordinate creation and improvement of with the data analyst team to ensure all teams have access to information necessary to drive practice area strategy
• Acts as a central coordinator and connector across Practice Areas

Manager, Cross-Practice Area Initiatives

Marketing

• Develop and execute a faculty marketing strategy
• Build programs for faculty engagement and advocacy
• Lead faculty advisory and conference strategies
• Design faculty onboarding and follow-up sequences
• Create AI literacy resources for faculty

Manager, Faculty Marketing Strategy

Product Marketing

• Support product planning for the Law School market, helping ensure roadmap priorities align to active user growth, customer needs, product preference, and downstream Large Law outcomes.
• Partner closely with Product Management to translate customer feedback, usage data, market trends, and field insights into clear product priorities and business cases.
• Advocate for the creation, enhancement, or prioritization of Law School-specific capabilities (e.g., faculty workflows) based on strategic fit, customer value, and expected adoption impact.
• Help define requirements, prioritize initiatives, and support roadmap decisions that strengthen the Law School customer experience and improve product-market fit.
• Ensure Law School strategy informs product planning decisions where market needs, user behavior, and competitive dynamics should shape roadmap direction.
• Partner with Marketing and Sales teams to align positioning, messaging, launch timing, segmentation, and adoption strategies to product priorities.
• Manage Law School–specific tools and platforms (e.g., Lexis Learn, CAT, portals, ICW), helping ensure they evolve in ways that support product adoption and strategic GTM objectives.
• Develop go-to-market plans for new features, enhancements, and strategic initiatives, with a focus on measurable increases in usage and preference.
• Ensure active user and preference strategies are embedded into broader Go-to-Market plans, creating Law School–specific GTM approaches where needed.
• Coordinate cross-functional readiness for launches, including stakeholder communication, field enablement, reporting, and adoption tracking.
• Track success metrics, milestones, launch readiness, and adoption results to monitor progress and support accountability.
• Identify execution gaps, dependencies, and risks early, and work across teams to keep initiatives on track.
• Guide the development of marketing programs and campaigns that support product launches, drive adoption, and increase measurable usage and preference.

Manager, Product Planning – Go-To-Market

Support Engineer

• Partner with Finance Business Partners and operational teams to analyze business performance and support decision-making
• Build and maintain components of budgeting, forecasting, and financial models
• Analyze, validate, and troubleshoot financial and operational data across multiple systems and data sources
• Investigate and resolve data discrepancies, identifying root causes and implementing fixes
• Develop and maintain dashboards, reports, and performance metrics with a focus on accuracy and usability
• Perform variance and root cause analysis to explain drivers of performance
• Translate ambiguous business questions into structured analytical approaches
• Deliver clear, actionable insights (not just reports) that inform business decisions
• Work with stakeholders to improve data quality, reporting processes, and automation