LexisNexis

Account Executive

• Own and drive all net-new sales opportunities for Create+ and related DMS/API integrations within assigned large law firm accounts.
• Develop expansion strategies in collaboration with Client Managers.
• Lead structured discovery conversations to assess firm architecture and integration requirements.
• Engage CIOs, CTOs, and other executive stakeholders.
• Collaborate closely with Client Managers and Customer Success teams to ensure solution alignment.

Technical Account Executive – DMS & Drafting Solutions

Customer Success Manager

• Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions.
• Establish a structured operating model that defines success milestones, engagement cadences, and adoption benchmarks.
• Provide clear implementation frameworks and playbooks that Consultants can consistently execute across firms.
• Analyze product usage data in partnership with Data Science and internal analytics teams to identify adoption trends, expansion opportunities, and risk signals across the customer base.
• Translate insights into scalable onboarding programs, advanced feature enablement initiatives, and targeted adoption campaigns.
• Develop measurable adoption KPIs and reporting mechanisms to track engagement depth and long-term value realization.
• Work closely with Sales to ensure smooth trial-to-post-sale transitions and aligned customer expectations.
• Partner with Marketing to inform targeted enablement content and adoption campaigns.
• Collaborate with Product and Development to prioritize enhancements based on structured customer feedback and real-world workflow friction.
• Serve as a structured feedback channel to Product Management and Development teams.
• Engage credibly with C-suite executives, Managing Partners, AI Innovation Attorneys, KM leaders, and law librarians to secure internal buy-in and drive organizational adoption.

Journalist

• Report and write daily legal news articles with speed, accuracy and strong news judgment
• Write clear, compelling and accurate headlines
• Adhere to Law360’s editorial standards, in-house style guidelines
• Build and maintain strong relationships with sources
• Collaborate closely with fellow reporters, editors and regional/global Law360 teams to support cohesive coverage
• Contribute to editorial meetings and support story development and newsroom planning
• Use approved LexisNexis tools, including AI-assisted technologies, responsibly and within governance frameworks to support editorial workflows
• Participate in ongoing training and professional development initiatives

Reporter

Attorney

• Monitor and analyse regulatory developments, legislative reforms, regulatory guidance, enforcement actions, and relevant case law.
• Assess the impact of regulatory change on existing content and plan timely updates, enhancements, or rewrites.
• Draft, edit, and structure regulatory compliance content to ensure accuracy, clarity, and practical usability for customers.
• Ensure content is kept current through regular reviews, scheduled updates, and reactive change management.
• Develop a strong understanding of the portfolio, including target market, authors, positioning, structure, and development needs.
• Implement subject matter knowledge and customer insights to deliver content that ensures currency, relevance, and accessibility across products.
• Identify and implement plans to harvest, refresh, or discontinue underperforming modules.
• Develop and communicate the value proposition of all modules within the portfolio.
• Support new content development proposals and the implementation of new content and titles in various practice areas and/or jurisdictions.

Legal Content Development Editor

Analyst

• Review customer support interactions (such as chat or voice transcripts) to identify common questions, pain points, and moments where customers disengage.
• Analyze customer feedback, including surveys and written comments, to understand and identify patterns and improvement opportunities.
• Use basic performance metrics to help explain where digital support experiences can be more effective.
• Summarize findings into clear themes and explain the underlying causes of customer challenges.
• Develop practical, prioritized recommendations to improve digital support experiences.
• Suggest simple ways to measure whether proposed improvements are effective.
• Collaborate with team members across quality, design, and technology to refine insights.
• Share progress and final findings with project stakeholders in a clear and thoughtful way.

Digital Support Experience Analyst Intern

• Engaging in-house legal teams to understand their daily workflows and creating tailored LexisNexis AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.
• Leading tailored demonstrations, training sessions, and workshops to drive adoption and utilization of LexisNexis workflows and AI solutions.
• Identifying opportunities to expand LexisNexis' ecosystem footprint at existing clients in partnership with Client Managers.
• Collecting client feedback on LexisNexis solutions, including existing issues and desired new features and functionality, and relaying the feedback as actionable insights to product and dev teams.

Legal Engineer – Corporate Legal

Product Operations

• Lead strategic programs that improve product development practices and accelerate delivery of industry-leading solutions – e.g., Identify and prioritize opportunities to enhance product lifecycle management in areas such as roadmap planning, release management, and feedback integration
• Design programs with clear process and owners, define and track measurable outcomes, and champion continuous improvement
• Engage in PM tool evaluations, assessing options across ROI and implementation requirements, and drive implementation
• Connect product strategy to key outcome metrics to enable focused execution – e.g. Define and operationalize targets with product outcome metrics, collaborating with Product Management, Product Analytics, Business, and Finance partners
• Support the continuous evolution of key outcome metrics across products, aligning to product strategy and business priorities
• Review and refine dashboards and reporting cadence to track progress across products and help identify areas of opportunities and risks
• Drive key initiatives with business partners to support successful product launches – e.g., Manage and support key product initiatives that support GTM and Marketing planning, including quarterly roadmap updates and release tracker governance
• Establish and enhance feedback loops from business segments to product to enable continuous improvement with products in market
• Engage in evolving needs for commercial launches to identify and act on opportunities (e.g., key enablers for previews and launch readiness)
• Support global product planning and key initiatives with Global Technology – e.g., Help maintain a global view of key products across regions (e.g., roadmaps and launch status) and alignment of product priorities and investments
• Collaborate with partners across Product and Technology teams to enable greater velocity in development and delivery across regions with similar products
• Support delivery of CPO and product leadership presentations for executive reviews (e.g., business reviews, board updates)

Senior Product Manager, Product Operations

Manager

• Leading and supporting key product strategy initiatives for new growth opportunities with customer discovery and competitor research
• Helping develop and drive our product innovation strategy and planning (e.g., through industry benchmarking, pilot programs)
• Supporting global product strategy planning and tracking to drive alignment across product groups (e.g., roadmap across regions)
• Creating and providing input for annual product strategy cycle deliverables and CPO presentations for senior leadership events
• Contributing to the culture and growth of the Global Product Organization by sharing knowledge and participating in team initiatives

Senior Manager, Global Product Strategy

Business Analyst

• Training supervised machine learning classifiers with curated patent data to enable automated patent tagging against specific technologies.
• Conducting desk-based research into various technologies and products.
• Working with customers to understand their specific needs and challenges.
• Defining and structuring project scopes to develop client classifier taxonomies.
• Participating in customer meetings for scoping and data review – with a lead analyst, gaining valuable exposure to client interactions.
• Ad-hoc data analysis and presentation when required to meet a customer goal.
• Leading customer meetings for scoping, data review, and data presentation purposes.
• Opportunity to also contribute to our Solutions & Consulting opportunities using tools from across our product suite.

Solutions Analyst

Client Partner

• Maximizing revenues from sales of the organization's products and/or services through a base of reseller partners
• Locating, evaluating and recruiting potential channel partners
• Supporting partners throughout the sales process in all sales-oriented activities
• Developing and implementing strategic account plans to achieve sales targets
• Building and maintaining enduring, long-term client relationships
• Collaborating with internal teams to ensure seamless delivery of products or services
• Identifying and pursuing opportunities for upselling or cross-selling
• Analyzing market trends and competitor activities

Client Manager

Content Marketing Manager

• Translate business priorities and product strategy into compelling, repeatable video formats that support brand, demand generation, and customer engagement goals.
• Ideate and script original content including product promotional videos, executive and employee storytelling, explainer videos, branded campaigns, and documentary-style pieces.
• Serve as creative lead on video projects from concept through delivery.
• Own the full production lifecycle: creative brief development, scripting, pre-production planning, producing/directing, and overseeing post-production.
• Manage external production houses, agencies, and freelance talent to ensure on-time, on-budget delivery.
• Partner closely with Product, Technology, Communications, and other cross-functional stakeholders to align messaging and ensure technical accuracy.
• Build and manage a scalable pipeline of video assets. Develop templates, playbooks, production guidelines, and standardized workflows to enable efficiency and consistency.
• Establish and maintain a vetted network of freelance editors, motion designers, and production partners.
• Set the standard for AI-integrated video workflows within marketing.
• Test, evaluate, and recommend emerging AI tools to enhance production efficiency while maintaining high creative quality.
• Create content optimized for digital and social platforms, with deep knowledge of platform-specific best practices, formats, trends, and algorithms.

Video and Content Innovation Lead

Full-stack Engineer

• Collaborating with technical teams to finalize software requirements and design specifications.
• Developing, testing, and maintaining moderately complex software components.
• Writing and reviewing detailed specifications to ensure high-quality development outcomes.
• Implementing coding best practices, conduct code reviews, and follow development processes.
• Troubleshooting and resolving technical issues to ensure optimal system performance.
• Working in Agile or Waterfall environments while coordinating with key stakeholders.
• Staying up to date with emerging technologies and industry trends to enhance software solutions.
• Completing bug fixes and software improvements as needed.

Intermediate Software Engineer

• Prospecting and managing the full sales cycle
• Closing business in a variety of enterprise corporate accounts and law firms
• Generating leads to create a pipeline of opportunities and manage the pipeline with the account team
• Collaborating cross-functionally to secure new business and provide input on development of marketing plans and programs
• Identifying business issues within client and prospect accounts to understand solution fit
• Achieving monthly, quarterly, annual sales goals and sales KPIs
• Managing multiple complex sales processes simultaneously
• Articulating the LNIP value proposition with an in depth understanding of IP solutions to clients and prospects
• Acting as a consultant to identify and quantify customer objectives and offer solutions through our products

• Digital Onboarding Program Ownership Design and maintain automated onboarding journeys (emails, in‑product guides, checklists) and create tailored pathways by persona, industry, and solution type.
• Use behavioural data to personalise onboarding steps, identify support needs, and partner with Product & UX to embed onboarding directly into the platform.
• Product ‑Led Adoption & Engagement Build digital adoption campaigns that highlight key features, workflows, and AI capabilities, and create accessible educational content in partnership with Product, Training, and Success teams.
• Use in‑product analytics for user segmentation, deliver personalised nudges, and continuously test and optimise lifecycle messaging and automated outreach.
• Data ‑Driven Insights & Health Monitoring Monitor user behaviour, feature usage, and health indicators to identify friction, and use AI insights to detect early signs of low adoption or churn risk.
• Collaborate with Product and Engineering to improve user flows and activation and report key digital CS metrics linked to adoption and retention outcomes.
• Cross ‑Functional Collaboration Use engagement insights to inform product roadmap decisions and partner with Marketing and Sales on lifecycle communications and nurture programs.
• Work with CS Operations to automate processes and provide adoption dashboards, insights, and automation tools to support customer‑facing teams.
• Customer Communication Represent customer needs in product stakeholder meetings and collaborate with Product Owners on release notes, in‑product messages, and communication planning.
• Ensure timely customer updates during incidents and support customer‑facing teams by clearly communicating sensitive issues.

Digital Customer Success Specialist

AI Engineer

• Researching the applicability of cutting-edge AI technology in our features.
• Work across multiple technologies around a core including: Python, AWS (EKS, S3, RDS, Terraform, etc.), AI/ML/Data Science libraries (Google ADK, pandas, faiss, etc.)
• Developing reusable AI evaluation frameworks.
• Designing agentic AI systems.
• Delivering AI powered features.
• Creating performance- and cost-optimised services.
• Helping to build AWS platform infrastructure with Terraform, such as RDS instances or EKS clusters.
• Mentoring less senior developers on coding best practices (TDD with pytest, Pythonic code, etc.)
• Writing and reviewing portions of detailed specifications for the development of moderately complex system components.
• Participating in development processes, and code reviews.
• Operating in a Scrum based development environment while collaborating with stakeholders.