Technical Customer Success Manager – Legal, JD Required

LexisNexis

Customer Success Manager helping large law firms adopt LexisNexis legal AI, drafting, research, and analytics solutions. Driving workflow transformation, retention, and measurable customer value.

Posted 8/19/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $113,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing large law accounts, driving customer success through tailored engagement plans, and leveraging analytics to enhance adoption and retention. Proficient in understanding legal workflows and utilizing AI-powered tools to transform legal practices.

Highest-signal resume keywords

JD RequiredCustomer Success ManagementLegal Technology ExperienceCRM ProficiencyAI-Powered Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementChange ManagementData AnalysisWorkflow TransformationCustomer Engagement Strategies

Soft Skills

Relationship BuildingStrategic CommunicationConsultative Selling

Tools & Technologies

SalesforceGongSeismicTableauLLM-Based Technologies

Industry Keywords

Large Law FirmsLegal WorkflowsEnterprise SoftwareSolution AdoptionCustomer Health Data

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Manage a portfolio of Large Law Accounts as the primary customer success lead
Drive adoption, workflow transformation, customer value, retention, and usage growth
Build trusted advisor relationships and develop tailored success plans aligned to firm goals, legal workflows, and business priorities
Help firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work
Partner with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation
Use customer health, engagement, and usage data to identify adoption barriers and guide change management
Drive proactive outreach and customer engagement strategies to improve retention, growth, awareness, usage, and measurable value
Share account insights, workflow needs, and product feedback with internal stakeholders to improve customer experience and inform future enhancements

Requirements

What you’ll need

JD required
Experience working with law firms, legal professionals, or legal technology
Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments
Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation
Ability to build strong customer relationships, lead strategic customer conversations, support change management, and deliver value-based engagement plans
Experience using product usage, customer health, and engagement data to guide account strategy, improve retention, and support broader adoption and expansion
Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Salesforce, Gong, Seismic, Tableau, and LLM-based technologies or similar platforms
Ability to travel up to 15%, depending on customer needs

Benefits

Comp & perks

Annual incentive bonus eligibility
Healthy work/life balance initiatives
Wellbeing initiatives
Shared parental leave
Study assistance
Sabbaticals
Flexible working hours