Jani-King International, Inc.

Inside Sales

• You're the voice on the phone that turns leads into opportunities.
• Every day, you work through a list of businesses in our system – reaching out by phone, asking smart questions, and booking appointments for decision-makers who are ready to talk.
• Your job is simple: qualify interest, schedule the meeting, and hand it off to the Regional Director who closes the deal.
• You'll spend your day making calls, logging activity in our CRM (HubSpot), and working closely with your Field Prospector teammate who's out finding fresh leads every day.
• You'll have daily check-ins with your Regional Director, regular communication with your Field Prospector teammate, and clear visibility into your performance.

Inside Sales Associate

Business Development Rep

• Conduct daily cold calls, in-person visits, and networking outreach across the greater Dayton area to generate new leads and consistently meet or exceed activity benchmarks.
• Introduce Jani-King's services, ask discovery questions, and determine fit.
• Plan and execute daily routes across Dayton, Kettering, Beavercreek, and surrounding communities to maximize coverage and appointment conversion.
• Attend Dayton-area chamber events, business expos, and networking functions to represent Jani-King and generate leads.
• Book qualified, high-value appointments for the sales team and ensure all details are accurately documented in CRM.
• Develop strong connections with prospects through consistent, value-driven communication and regular follow-up.
• Maintain accurate records of outreach, conversations, and next steps, tracking activity against performance goals.

Business Development Representative

• Conduct daily cold calls, in-person visits, and networking outreach across the Twin Cities to generate new leads and consistently meet or exceed activity benchmarks.
• Introduce Jani-King's services, ask discovery questions, and determine fit.
• Plan and execute daily routes across Minneapolis, St. Paul, and surrounding communities — including Bloomington, Edina, and Maple Grove — to maximize coverage and appointment conversion.
• Attend Twin Cities chamber events, business expos, and networking functions to represent Jani-King and generate leads.
• Book qualified, high-value appointments for the sales team and ensure all details are accurately documented in CRM.
• Develop strong connections with prospects through consistent, value-driven communication and regular follow-up.
• Revisit prior contacts, inbound leads, and event connections to keep the pipeline active.
• Maintain accurate records of outreach, conversations, and next steps, tracking activity against performance goals.

Operations

• Strengthen Client Relationships: Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
• Support Quality and Brand Standards: Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
• Guide Account Startups: Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
• Provide Operational Expertise: Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
• Partner with Sales: Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
• Monitor Performance: Track account activity and outcomes, providing insights that support continuous improvement.
• Promote Safety and Compliance: Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

Operations Manager

Account Executive

• Outreach & Pipeline Building High-Volume Outreach: Turn quick phone, email, and social touches &mdash; into real conversations that lead to qualified meetings. (Paid training and proven scripts included.)
• Messaging & Nurture: Craft short, compelling messages and follow-ups .
• Test call openers and outreach approaches to see what converts across the Washington DC market.
• Social Selling: Research the right contacts on LinkedIn and other platforms, personalize your approach, and start authentic conversations &mdash; never spam.
• Appointment Setting & CRM Appointment Setting (Primary Win): Book the win. Qualify interest and schedule high-value appointments for the sales team, capturing clean notes in the CRM so hand-offs are smooth.
• Pipeline Management: Own your dashboard. Track activity, follow-ups, and progress toward goals &mdash; and turn metrics into wins.
• Marketing Collaboration: Partner with Marketing &mdash; share what's working, request creative assets, and see your ideas tested live in real campaigns.

Inside Sales Representative

Digital Marketing

• Design, Develop & Maintain: Build and maintain Jani-King's corporate websites and franchise local landing pages ensuring a consistent, high-quality digital presence across all web properties.
• Brand & Standards Alignment: Ensure brand consistency, visual standards, and brand voice alignment across all digital touchpoints.
• Content Updates & Enhancements: Implement website updates, content changes, and feature enhancements accurately and on schedule.
• CMS Administration: Manage content management system (CMS) platforms and custom web applications.
• Performance & Accessibility: Optimize websites for performance, accessibility (WCAG compliance), SEO best practices, cross-browser compatibility, and full mobile responsiveness.
• Technical Support: Troubleshoot website issues and provide ongoing technical support to internal teams.
• Landing Pages: Build and maintain landing pages to support marketing campaigns and lead generation initiatives.
• Campaign Collaboration: Partner with Marketing on promotions, seasonal campaigns, and franchise recruitment efforts.
• Develop digital promotions including display banners, digital ads, and branded graphic assets.
• Support email marketing efforts including content layout, visual design, and deployment of email communications.
• Administer and support HubSpot for CRM integration, landing page management, and campaign tracking.
• Manage CallRail including generating tracking numbers, configuring call workflows, and coordinating with field representatives and IT on issues and troubleshooting.
• Maintain ZoomInfo data integrity; identify and contact Regional Directors to resolve duplicate or conflicting records and posts.

Website Developer, Digital Marketing Specialist

Sales

• Create and develop new client opportunities through high-volume outreach, cold calling, territory canvassing, networking, and in-person visits.
• Introduce Jani-King's services, identify potential facility needs, and schedule qualified, high-value appointments for sales executives.
• Execute disciplined daily outreach to targeted businesses through cold calls, in-person visits, and networking events.
• Secure qualified, high-value appointments for the sales team, ensuring decision-maker engagement and clear next steps.
• Maintain detailed records of outreach, conversations, and follow-up strategy.

Sales Prospector

Administrative Assistant

• Manage, develop, and hold accountable the Receptionist, Administrative Coordinator, Backup Receptionist, and Maintenance Technician
• Model and reinforce Jani-King’s professional standards across the office environment
• Primary contact for onboarding and training new Office Managers and corporate administrative staff
• Manage all travel for corporate executives, operations staff, training participants, and Regional Directors
• Coordinate all franchise owner certification classes
• Main contact and relationship owner for Spring Hill Suites Addison
• Manage and negotiate corporate rate contracts with Enterprise National and Hertz
• Lead the full convention planning process
• Oversee all logistics and support staff from planning through on-site execution and post-event follow-up
• Own vendor selection, rate negotiation, contract management, and performance oversight across all office service categories
• Review and process invoices for all office utility and service accounts
• Manage alarm system contracts; after-hours security contact; communicate office closings company-wide

Corporate Office Manager

Director

• Identify, research, and pursue facility services opportunities with public and private K-12 districts, charter schools, colleges, and universities across assigned territories
• Build and maintain relationships with district Superintendents, COOs, Facilities Directors, and Purchasing Administrators to position Jani-King as the preferred facility services provider
• Maintain active presence through state and national school board association conferences, facilities management events, and cooperative purchasing forums
• Track district procurement calendars, cooperative purchasing vehicles (TIPS, Omnia Partners, BuyBoard), and RFP release cycles to ensure Jani-King is consistently positioned to compete
• Oversee creation of customized, competitive proposals and formal bid responses for educational facility services contracts, including public RFP submissions and cooperative purchasing applications
• Partner with Operations, Marketing, and Finance to ensure bids are comprehensive, cost-effective, and aligned with district requirements and state procurement regulations
• Perform detailed walkthroughs of school campuses and educational facilities to evaluate cleaning needs, square footage, occupancy schedules, and develop accurate service scopes
• Ensure all educational facility programs adhere to OSHA, EPA, state health department requirements, and district-specific safety and chemical use policies
• Design, deliver, and maintain training for Unit Franchisees and frontline staff covering school-specific safety protocols, chemical handling, and age-appropriate facility care

Director of Educational Facility Services

• Provide operational guidance to assigned regional offices, serving as a knowledgeable resource for Regional Directors, operations managers, and franchise owners.
• Conduct structured weekly reviews of database activity, account statuses, cancellations, new sales, and franchise owner performance with regional teams.
• Facilitate resolution of operational issues, customer complaints, and franchise owner concerns, maintaining a solutions-based approach and distinguishing actionable facts from emotional factors.
• Act as a bridge between regional teams and corporate departments including Accounting, Franchise Development, Sales, and Training.
• Make timely command decisions when escalation is required, keeping all relevant stakeholders informed throughout the process.
• Maintain consistent communication with Regional Directors, DVPs, and corporate leadership through weekly reporting, email summaries, and timely follow-up.
• Review and analyze bid submissions from regional teams, advising on scope of work, labor estimates, equipment needs, and profit margin sustainability.
• Ensure bids are competitively positioned without compromising franchise owner profitability; provide objective guidance when pricing conflicts arise.
• Develop scope documentation incorporating knowledge of floor types, cleaning frequencies, chemical requirements, and equipment needs.
• Help regional teams understand the financial implications of account decisions, including the impact on franchise owner margins and long-term account viability.
• Support accurate and timely entry of new account data into FAS/FMS and other company systems, ensuring proper documentation and tracking.
• Serve as an engaged coach to franchise owners experiencing operational, financial, or service delivery challenges, listening actively and offering structured, solutions-focused guidance.
• Support franchise owners through onboarding transitions, account placements, and service setup to ensure early-stage success and clear expectation-setting.
• Assist regional teams in managing franchise owner exits, key returns, and account reassignments, coordinating with corporate departments to minimize disruption.
• Build trust and rapport with franchise owners across geographically dispersed regions, bridging the gap between field operations and corporate support.
• Maintain active and accurate use of Jani-King’s operational systems (FAS, FMS, HubSpot, and the web app), ensuring all activity and follow-ups are logged and current.
• Monitor regional team system activity; review logs, flag items requiring immediate attention, and coach on system compliance and documentation best practices.
• Support the company’s transition to updated systems and processes, helping regional teams adopt new tools and workflows.
• Utilize CRM reporting to identify gaps in pipeline management, account follow-up, or franchise owner engagement, communicating findings to leadership as appropriate.
• Develop working knowledge of Jani-King’s training curriculum, processes, and operational standards to serve as a capable backup to the corporate training function.
• Shadow and support the corporate trainer during franchise owner training sessions, with the goal of independently leading or co-facilitating sessions as needed.
• Provide logistical and administrative support for training events including materials preparation, certificate processing, and post-training follow-up.
• Serve as a knowledge resource for new regional hires, operations managers, and franchise owners seeking guidance on company processes, equipment, and industry best practices.
• Contribute to the development and updating of reference materials, training guides, and process documentation as the organization evolves.
• Travel up to 60–70% of the time to assigned regional offices, franchise owner locations, customer sites, and corporate events.
• Conduct in-person field visits to assess operational performance, coach regional teams, support account placements, and represent Jani-King in customer and franchise owner interactions.
• Work across varied environments, adapting your approach accordingly.
• Maintain responsiveness to regional teams during travel, including evening communication during account placements or urgent operational situations.

Corporate Operations Advisor

Executive Assistant

• Manage complex executive calendars — scheduling meetings, resolving conflicts, protecting focus time, and ensuring the executive is prepared with the right materials
• Coordinate all meeting logistics including agendas, briefing documents, and follow-up actions
• Draft, edit, proofread, and manage incoming and outgoing communications including emails, memos, reports, and presentations
• Monitor and manage the executive’s inbox — flagging priorities, drafting responses, filtering non-essential communications
• Conduct research and synthesize information into concise briefing documents, executive summaries, and background materials
• Coordinate preparation for board meetings and executive leadership discussions
• Operate confidently with Microsoft 365 and digital project tools
• Assist with technology-related administrative tasks including vendor coordination and software onboarding
• Take ownership of special projects and assignments from inception to completion
• Build strong working relationships at all levels of the organization
• Plan and coordinate internal department events and manage all logistics

• High-Volume Outreach: Conduct daily outreach to targeted businesses through outbound calls, email touches, and follow-up strategies to consistently generate new opportunities.
• Engage Decision-Makers: Introduce Jani-King's services to business leaders, ask thoughtful discovery questions, and identify opportunities where our solutions can provide value.
• Lead Qualification: Evaluate inbound inquiries, marketing leads, and outbound prospects to determine readiness for a sales conversation.
• Sales Team Collaboration: Work closely with outside sales representatives and regional leadership to align outreach strategies and maximize conversion success.
• Appointment Setting: Schedule qualified, high-value meetings for the outside sales team and ensure all key prospect details are documented accurately in the CRM.
• Relationship Building: Build rapport with potential customers through professional, consistent communication that creates trust and interest in Jani-King's services.
• Performance & Activity Tracking: Maintain accurate records of outreach activity, conversations, and next steps while tracking performance against daily and weekly goals.

Inside Sales – Multiple Locations

• High-Volume Prospecting: Conduct daily outreach to targeted businesses through cold calls, in-person visits, and networking events to consistently generate new opportunities.
• Engage Decision-Makers: Introduce Jani-King's services to business leaders, ask thoughtful discovery questions, and identify opportunities where our solutions can add value.
• Territory Management: Plan and execute daily prospecting routes to maximize coverage, identify high-potential prospects, and strategically develop your assigned market.
• Community & Event Representation: Represent Jani-King at local business events, networking groups, trade shows, and chamber of commerce functions to expand brand visibility.
• Appointment Scheduling: Set qualified, high-value meetings for the sales team and ensure all key details and insights are documented accurately within the CRM.
• Relationship Building: Develop strong connections with potential customers through professional, consistent communication that builds trust and long-term opportunity.
• Lead Follow-Up: Reconnect with past prospects, inbound inquiries, and networking contacts to maintain an active and healthy sales pipeline.
• Performance & Activity Tracking: Maintain accurate records of outreach activity, conversations, and next steps while tracking performance against established goals.

Business Development – Future Opportunities

• Proactively connect with targeted businesses across the greater Buffalo region through 200+ outbound calls daily
• Connect with decision-makers, introduce Jani-King's services, ask discovery questions to understand facility needs, and determine fit for our solutions
• Reach out to prospects from inbound inquiries, marketing campaigns, networking events, and prior sales calls to keep the pipeline active
• Schedule qualified, high-value appointments for the outside sales team, ensuring detailed notes and expectations are captured for a smooth handoff
• Maintain accurate records of all call activity, conversations, and follow-ups in our CRM system to ensure visibility and accountability
• Work closely with outside sales representatives to align on territory strategies, share lead intelligence, and ensure scheduled appointments meet quality standards
• Monitor daily, weekly, and monthly activity against goals, making adjustments to call strategies to continuously improve results

• Engage Customers
• Drive Results
• Build and maintain a pipeline through high-activity outreach and targeted prospecting
• Conduct outreach via phone, email, and social media to book qualified meetings
• Partner with Marketing to drive qualified appointments across the St. Louis region
• Manage CRM activities and track progress toward goals