Jani-King International, Inc.

Account Executive

• Outreach & Engagement High-Volume Outreach: Connect daily with targeted businesses across the Dayton region through outbound calls, email touches, and follow-ups — opening conversations, building rapport, and converting activity into qualified opportunities while consistently hitting performance goals.
• Engage & Qualify: Establish credibility quickly, ask smart discovery questions, and uncover facility challenges where Jani-King's solutions add real value.
• Lead Follow-Up: Nurture warm leads from marketing campaigns, inbound inquiries, events, and previous outreach to keep the pipeline moving.
• Professional Representation: Serve as the voice of Jani-King — bringing professionalism, persistence, and a solution-oriented mindset to every interaction.
• Appointment Setting & CRM Appointment Setting: Secure qualified, high-value appointments for the outside sales team, capturing clear notes and expectations to ensure smooth handoffs.
• Pipeline Management: Maintain accurate, up-to-date records of calls, conversations, and appointments in the CRM.
• Sales Collaboration: Partner closely with outside sales to align on territory priorities, share insights, and continuously refine outreach strategies.
• Results Tracking: Monitor daily, weekly, and monthly metrics, using data and feedback to continuously improve performance.

Inside Sales Representative

Assistant

• Support Leadership. Streamline Operations. Drive Regional Success.
• Manage accounts receivable by processing invoices, applying payments (ACH, credit card, check), and reconciling accounts.
• Monitor aging reports, follow up on outstanding balances, and support the Regional Director in achieving collection goals.
• Maintain accurate billing records and ensure compliance with company financial procedures.
• Set up new customer accounts and ensure accurate documentation and onboarding.
• Log and track customer complaints, coordinating with operations for timely resolution.
• Maintain organized franchisee files, reports, and performance records.
• Serve as a professional and responsive point of contact for clients and franchisees via phone, email, and in-person.
• Assist the Regional Director with scheduling, reporting, and day-to-day office needs.
• Order supplies, manage vendors, and ensure the office is fully equipped to support staff and franchisees.
• Draft correspondence, prepare reports, and update records to support office operations.
• Coordinate special projects and assignments by setting objectives, tracking progress, and collaborating with team members.

Regional Assistant

Administration

• Own the onboarding experience for new hires across Sales, Marketing, and Operations
• Train and mentor team members on system functionality, workflows, and best practices
• Maintain and continuously improve SOPs as sales and marketing processes change
• Build and maintain recurring reports and dashboards covering pipeline, lead source, rep activity, conversion, and other key sales and marketing metrics
• Own data quality by maintaining custom properties, list segmentation, and pipeline/deal stage configuration

HubSpot Administrator

Inside Sales

• Outreach & Pipeline Building
• High-Volume Outreach: Turn quick phone, email, and social touches into real conversations that lead to qualified meetings. (Paid training and proven scripts included.)
• Messaging & Nurture: Craft short, scroll-stopping messages and follow-ups. Test subject lines, call openers, and DMs to see what converts.
• Social Selling: Research the right contacts on LinkedIn and Instagram, personalize your approach, and start authentic conversations — never spam.
• Appointment Setting & CRM
• Appointment Setting (Primary Win): Book the win. Qualify interest and schedule high-value appointments for the sales team, capturing clean notes in the CRM so hand-offs are smooth.
• Pipeline Management: Own your dashboard. Track activity, follow-ups, and progress toward goals — and turn metrics into resume-ready wins.
• Marketing Collaboration: Partner with Marketing — share what's working, request creative assets, and see your ideas tested live in real campaigns.

Inside Sales Associate – PT

Operations

• Strengthen Client Relationships: Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
• Support Quality and Brand Standards: Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
• Guide Account Startups: Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
• Provide Operational Expertise: Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
• Partner with Sales: Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
• Monitor Performance: Track account activity and outcomes, providing insights that support continuous improvement.
• Promote Safety and Compliance: Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

Operations Manager

• Own the onboarding experience for new hires across Sales, Marketing, and Operations, ensuring each person is set up in HubSpot and confident using the tools relevant to their role.
• Train and mentor team members on system functionality, workflows, and best practices – both one-on-one and in group sessions.
• Develop and maintain enablement materials, including role-based setup guides, quick-reference documentation, and training resources teams can self-serve from.
• Serve as the ongoing resource for user questions, adoption issues, and refresher training as tools and processes evolve.
• Maintain and continuously improve SOPs as sales and marketing processes change, ensuring documentation stays accurate and actionable.
• Manage documentation projects end-to-end, from identifying gaps and inconsistencies to drafting, reviewing, and publishing updates.
• Lead training and communication around process and system changes so teams understand not just what changed, but why.
• Partner with stakeholders across departments to standardize how work moves through the CRM.
• Build and maintain recurring reports and dashboards covering pipeline, lead source, rep activity, conversion, and other key sales and marketing metrics.
• Fulfill ad hoc reporting requests from sales leadership and other stakeholders, translating business questions into clear, accurate reports.
• Own data quality by maintaining custom properties, list segmentation, and pipeline/deal stage configuration.
• Identify and resolve duplicate, incomplete, or inconsistent records through regular audits and cleanup.
• Manage day-to-day system configuration and user support, triaging requests and escalating system-level issues appropriately.
• Support tool integrations between HubSpot and connected platforms, coordinating with the broader systems team as needed.

HubSpot Administrator I

Associate

• Every day, you visit commercial businesses across Philadelphia – office buildings, medical facilities, retail centers, restaurants – and start conversations with the people who run them.
• Your job is simple: figure out if they use a cleaning company, see if they're happy, and pass the good leads to our sales team.
• You'll spend most of your day out in the field visiting businesses and meeting people.
• You're not alone. You work closely with an Inside Sales rep who takes the leads you find and turns them into appointments.

Lead Associate, Commercial

Security Engineer

• Administer and monitor Windows servers, Active Directory, DNS, DHCP, Group Policy, and user accounts across corporate and multi-state Regional Office environments
• Maintain network infrastructure including switches, routers, wireless access points, and VPN connections for reliable, secure connectivity
• Monitor system performance, backups, and logs to resolve issues before they cause outages
• Plan and perform system updates, patches, and software deployments, coordinating across sites and time zones
• Manage user access provisioning and de-provisioning, including timely removal of access for departing employees
• Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
• Verify backup completion and perform periodic test restores to ensure data recovery capability
• Support corporate applications including FAS, Traverse, HubSpot, legacy systems, and the Jani-King mobile application
• Design, implement, and maintain security controls including MFA, least-privilege access models, account policies, and endpoint protection across all sites
• Monitor and triage security alerts from antivirus, firewall, and email security systems, investigating suspicious activity and responding to threats
• Lead response to security incidents — isolating affected systems, resetting credentials, performing root-cause analysis, and escalating as appropriate
• Own vulnerability management: apply security patches promptly, disable unused services, and follow hardening guidelines
• Develop, test, and document security baselines and configuration standards, keeping systems consistent across all states
• Support security awareness efforts, communicating threats such as phishing, ransomware, and social engineering to staff
• Ensure compliance with Jani-King’s information security policies, including acceptable use, data classification, and approved-systems standards
• Identify repetitive, manual, or error-prone IT processes and engineer automated solutions, treating automation as core to the role
• Evaluate each candidate process on clear factors — frequency, time cost, error rate, risk, stability, and maintainability — and articulate why a task should or should not be automated
• Recognize and document the limits of automation, flagging poor candidates with the reasoning recorded
• Design, write, test, and maintain automation using PowerShell, batch, Python, or similar tools for provisioning, reporting, patch deployment, monitoring, and routine maintenance
• Build automation that is observable and safe — with logging, error handling, alerting, and rollback considerations — so processes fail loudly rather than silently
• Lead and support digital transformation initiatives such as modernizing legacy workflows and standardizing tooling across sites
• Maintain clear documentation for all automation and scripts so they can be understood, audited, and maintained by others
• Serve as senior technical escalation point for complex hardware, software, network, and application issues from corporate staff and Regional Offices
• Provide remote support to multi-state Regional Offices using Remote Desktop, VNC, or similar tools
• Document issues, troubleshooting steps, and resolutions in the IT ticketing system (Jira), building a searchable knowledge base
• Address the root cause of recurring issues through automation, configuration changes, or user training to reduce repeat tickets
• Deploy, configure, and troubleshoot workstations, laptops, printers, and mobile devices; maintain IT asset inventory and coordinate hardware procurement
• Perform basic server hardware maintenance and coordinate warranty support with vendors
• Lead and support IT projects including system migrations, software rollouts, infrastructure upgrades, and new application implementations across multiple states
• Create and maintain IT documentation including system configurations, network diagrams, SOPs, and troubleshooting guides
• Continuously evaluate IT processes for opportunities to automate, consolidate, or eliminate work, proposing improvements with a clear cost/benefit rationale
• Coordinate with external IT vendors and service providers for equipment repairs, software support, and infrastructure services.

Systems Administrator, Security Engineer

Bookkeeper

• Support the daily financial operations of the corporate headquarters
• Ensure corporate and master-level financial activity is processed accurately, documented properly, and completed on time
• Prepare and post corporate accounts receivable invoices in Traverse
• Maintain recurring billing schedules and process monthly charges across corporate accounts
• Generate and post invoices related to property taxes, leases, licenses, benefits, royalties, and corporate obligations
• Enter and track master-level royalty, advance, and benefit-related transactions
• Process allocations for payroll taxes, 401(k) contributions, and international royalties
• Post weekly and monthly expense entries in Traverse
• Process Concur expense reports with accurate coding and required receipts
• Maintain organized digital and physical accounting records in accordance with company standards
• Provide ad hoc accounting and administrative support to the Corporate Controller and accounting team.

Corporate Accounting Assistant

• Own Revenue Personally Carry Your Quota: Carry a clearly defined individual sales quota and consistently meet or exceed monthly and quarterly revenue targets.
• Prospect Daily: Prospect using a multi-channel approach, including cold calling, in-person outreach, networking, referrals, and company-generated leads.
• Build the Pipeline: Build, manage, and maintain a strong and accurate sales pipeline through disciplined follow-up, forecasting, and activity tracking.
• Stay Consistent: Maintain consistent prospecting activity to ensure a healthy pipeline and predictable revenue growth.
• Execute the Full Sales Cycle Identify & Qualify: Identify and qualify prospective clients through outreach, discovery conversations, and on-site meetings.
• Assess Needs: Conduct facility walkthroughs and needs assessments to understand cleaning requirements, service expectations, and decision criteria.
• Present Value: Develop, present, and defend customized proposals and pricing solutions that clearly communicate value and differentiate Jani-King’s services.
• Close the Deal: Negotiate contract terms and close new business, maintaining ownership of the deal from first contact through signed agreement.
• Hand Off Cleanly: Ensure a smooth and professional handoff to operations and franchise support teams following contract execution.
• Be a Visible, Field-Based Producer Sell in the Field: Spend the majority of time actively selling in the field, meeting face-to-face with decision-makers and conducting facility walkthroughs.
• Represent the Brand: Represent Jani-King at local networking events, chambers of commerce meetings, trade shows, and community business functions.
• Build Relationships: Build and maintain strong relationships across the local business community to support referrals, repeat business, and long-term growth.
• Pipeline, Reporting & Collaboration Track Activity: Accurately track sales activity, pipeline status, and results using company systems and CRM tools.
• Report Forecasts: Provide regular updates on activity levels, opportunities, and forecasts to regional leadership.
• Collaborate: Collaborate closely with operations, franchise support, and administrative teams to support customer satisfaction and smooth service transitions.
• Keep Developing: Participate in sales meetings, training sessions, and ongoing professional development activities.
• Professional Standards & Accountability Represent with Integrity: Maintain a professional image and represent the Jani-King brand with integrity.
• Follow the Process: Follow established sales processes, pricing guidelines, and documentation requirements.
• Know the Market: Stay informed on service offerings, industry trends, and competitive activity within the local market.
• Deliver Results: Consistently demonstrate accountability, follow-through, and results-driven performance.

• You're the voice on the phone that turns leads into opportunities.
• Every day, you work through a list of businesses in our system – reaching out by phone, asking smart questions, and booking appointments for decision-makers who are ready to talk.
• Your job is simple: qualify interest, schedule the meeting, and hand it off to the Regional Director who closes the deal.
• You'll spend your day making calls, logging activity in our CRM (HubSpot), and working closely with your Field Prospector teammate who's out finding fresh leads every day.
• You'll have daily check-ins with your Regional Director, regular communication with your Field Prospector teammate, and clear visibility into your performance.

Inside Sales Associate

Business Development Rep

• Conduct daily cold calls, in-person visits, and networking outreach across the greater Dayton area to generate new leads and consistently meet or exceed activity benchmarks.
• Introduce Jani-King's services, ask discovery questions, and determine fit.
• Plan and execute daily routes across Dayton, Kettering, Beavercreek, and surrounding communities to maximize coverage and appointment conversion.
• Attend Dayton-area chamber events, business expos, and networking functions to represent Jani-King and generate leads.
• Book qualified, high-value appointments for the sales team and ensure all details are accurately documented in CRM.
• Develop strong connections with prospects through consistent, value-driven communication and regular follow-up.
• Maintain accurate records of outreach, conversations, and next steps, tracking activity against performance goals.

Business Development Representative

• Conduct daily cold calls, in-person visits, and networking outreach across the Twin Cities to generate new leads and consistently meet or exceed activity benchmarks.
• Introduce Jani-King's services, ask discovery questions, and determine fit.
• Plan and execute daily routes across Minneapolis, St. Paul, and surrounding communities — including Bloomington, Edina, and Maple Grove — to maximize coverage and appointment conversion.
• Attend Twin Cities chamber events, business expos, and networking functions to represent Jani-King and generate leads.
• Book qualified, high-value appointments for the sales team and ensure all details are accurately documented in CRM.
• Develop strong connections with prospects through consistent, value-driven communication and regular follow-up.
• Revisit prior contacts, inbound leads, and event connections to keep the pipeline active.
• Maintain accurate records of outreach, conversations, and next steps, tracking activity against performance goals.