Operations Manager

Jani-King International, Inc.

Operations Manager for Jani-King managing client relations and franchise operations in Metro Detroit area. Ensuring service quality and operational success with regional leadership support.

Posted 7/10/2026full-timeLivonia • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and operational planning within the commercial cleaning industry, ensuring quality service delivery and compliance with safety standards. Proficient in floor care techniques and capable of guiding franchise owners through account startups and performance monitoring.

Highest-signal resume keywords

Client Relationship ManagementOperational PlanningFloor Care ExpertiseBilingual (English/Spanish)Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RelationsNegotiationCleaning MethodsSpecialty ServicesPerformance MonitoringBrand Standards ComplianceOperational ExpertiseSafety ComplianceAccount Startup CoordinationQuality Assurance

Soft Skills

CommunicationOrganizational SkillsCoachingMotivational SkillsTrust Building

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Commercial CleaningFranchise ManagementOSHA RequirementsMetro Detroit AreaService Capabilities

About the role

Key responsibilities & impact

Strengthen Client Relationships: Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
Support Quality and Brand Standards: Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
Guide Account Startups: Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
Provide Operational Expertise: Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
Partner with Sales: Join walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
Monitor Performance: Track account activity and outcomes, providing insights that support continuous improvement.
Promote Safety and Compliance: Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

Requirements

What you’ll need

4+ years of management experience in the commercial cleaning industry
Strong background in client relations and negotiations
Technical expertise in floor care and specialty services
Proven ability to influence, coach, and motivate others
Excellent communication and organizational skills
Bilingual (English/Spanish) a plus
Flexibility to work one Saturday per month, at least one evening per month, and additional nights or weekends as business needs require
Valid driver's license, clean driving record, and reliable personal transportation for travel throughout the Metro Detroit area

Benefits

Comp & perks

Competitive Compensation $70,000 – $80,000/year (DOE) + performance bonuses
Medical, dental, vision, 401(k), paid vacation, paid holidays, and more