Corporate Operations Advisor

Jani-King International, Inc.

Corporate Operations Advisor ensuring operational excellence between corporate operations and regional teams at Jani-King. This role involves extensive travel and operational support across multiple locations.

Posted 5/14/2026full-timeAddison • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Provide operational guidance to assigned regional offices, serving as a knowledgeable resource for Regional Directors, operations managers, and franchise owners.
Conduct structured weekly reviews of database activity, account statuses, cancellations, new sales, and franchise owner performance with regional teams.
Facilitate resolution of operational issues, customer complaints, and franchise owner concerns, maintaining a solutions-based approach and distinguishing actionable facts from emotional factors.
Act as a bridge between regional teams and corporate departments including Accounting, Franchise Development, Sales, and Training.
Make timely command decisions when escalation is required, keeping all relevant stakeholders informed throughout the process.
Maintain consistent communication with Regional Directors, DVPs, and corporate leadership through weekly reporting, email summaries, and timely follow-up.
Review and analyze bid submissions from regional teams, advising on scope of work, labor estimates, equipment needs, and profit margin sustainability.
Ensure bids are competitively positioned without compromising franchise owner profitability; provide objective guidance when pricing conflicts arise.
Develop scope documentation incorporating knowledge of floor types, cleaning frequencies, chemical requirements, and equipment needs.
Help regional teams understand the financial implications of account decisions, including the impact on franchise owner margins and long-term account viability.
Support accurate and timely entry of new account data into FAS/FMS and other company systems, ensuring proper documentation and tracking.
Serve as an engaged coach to franchise owners experiencing operational, financial, or service delivery challenges, listening actively and offering structured, solutions-focused guidance.
Support franchise owners through onboarding transitions, account placements, and service setup to ensure early-stage success and clear expectation-setting.
Assist regional teams in managing franchise owner exits, key returns, and account reassignments, coordinating with corporate departments to minimize disruption.
Build trust and rapport with franchise owners across geographically dispersed regions, bridging the gap between field operations and corporate support.
Maintain active and accurate use of Jani-King’s operational systems (FAS, FMS, HubSpot, and the web app), ensuring all activity and follow-ups are logged and current.
Monitor regional team system activity; review logs, flag items requiring immediate attention, and coach on system compliance and documentation best practices.
Support the company’s transition to updated systems and processes, helping regional teams adopt new tools and workflows.
Utilize CRM reporting to identify gaps in pipeline management, account follow-up, or franchise owner engagement, communicating findings to leadership as appropriate.
Develop working knowledge of Jani-King’s training curriculum, processes, and operational standards to serve as a capable backup to the corporate training function.
Shadow and support the corporate trainer during franchise owner training sessions, with the goal of independently leading or co-facilitating sessions as needed.
Provide logistical and administrative support for training events including materials preparation, certificate processing, and post-training follow-up.
Serve as a knowledge resource for new regional hires, operations managers, and franchise owners seeking guidance on company processes, equipment, and industry best practices.
Contribute to the development and updating of reference materials, training guides, and process documentation as the organization evolves.
Travel up to 60–70% of the time to assigned regional offices, franchise owner locations, customer sites, and corporate events.
Conduct in-person field visits to assess operational performance, coach regional teams, support account placements, and represent Jani-King in customer and franchise owner interactions.
Work across varied environments, adapting your approach accordingly.
Maintain responsiveness to regional teams during travel, including evening communication during account placements or urgent operational situations.

Requirements

What you’ll need

Minimum 3–5 years of experience in commercial cleaning operations, franchise support, B2B service operations, or related field
Working knowledge of commercial cleaning equipment, chemical applications, floor care, and scope-of-work development
Demonstrated ability to facilitate cross-functional communication across diverse stakeholder groups including franchise owners, regional leadership, and C-level customer contacts
Strong analytical and financial acumen; ability to review bid sheets, evaluate profit margins, and advise on pricing strategy
Prior experience in a training, coaching, or adult education capacity is a strong plus
Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience considered

Benefits

Comp & perks

Medical, dental, vision
Paid vacation
Paid holidays
PTO
Mileage reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial cleaning operationsfranchise supportB2B service operationsbid sheet evaluationpricing strategyscope-of-work developmentfinancial acumenanalytical skillstrainingcoaching

Soft Skills

cross-functional communicationproblem-solvingactive listeningrelationship buildingadaptabilityresponsivenesssolutions-focused approachteam coachingstakeholder managementlogistical support