ITC Federal

Director

• Manage Capture Management and Competitive Intelligence Team
• Lead all capture and pre-proposal activities for every bid (teaming, key personnel, solutioning, price to win).
• Develop capture strategy and shaping approaches/plans and work with executive leadership, operational teams, and business development groups to implement.
• Provide customer and competition guidance, mentoring, and direction to growth and development teams across the organization.
• Establish strong internal and external relationships focused on accomplishing strategic business objectives, driving profitable organic growth, and achieving increased shareholder value.
• Identify, document, and manage the internal and external capture project efforts.
• Collaborate and coordinate all aspects of proposal response for recompete opportunities.
• Manage/support proposal development processes, including planning, organizing, strategy development, scheduling, ensuring compliance, writing, coordinating overall activities, preparing and communicating status reports, critiquing and making improvement recommendations, coordinating and assisting in proposal production, and leading all related tasks necessary to compete for and win contract awards.

Capture Director

Engineer

• Act as the SME and Lead for a small team of VOIP engineers to support the Government’s organization which has locations throughout the U.S
• Support includes weekdays and after hours and weekend support
• Design, configure, and deploy Cisco Collaboration solutions, including Unified Communications Manager (CUCM), Unity Connection, UCCX, and Finesse
• Perform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and security
• Proven experience working with voice service providers and carriers deploying and managing TDM and SIP based environments
• Lead for evaluating, designing and/or implementing new VOIP / unified communication solutions
• Serve as the interface between the Program, customer, and end-users to ensure that the technical VOIP solution(s) meet mission needs
• Ensure that VOIP related projects are implemented on time and within cost
• Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including initially setting up, maintaining, or recovering customer VOIP sites, telecommunications circuits, routing and switching, Cisco VoIP / Unified Communications platform, VOIP handsets, etc
• Troubleshoot and resolve VoIP-related issues, including call quality, connectivity, and configuration problems
• Work closely with other groups such as network, video conferencing, A/V and others to ensure a holistic solution meets mission needs
• Provide guidance and training for junior VOIP engineers
• Working with multiple vendors, subject matter experts, and service providers
• Attending customer meetings and providing detailed reporting as required
• Provide weekly incidents reports, status reports and project task status to the Program Manager and Government

Capture Director

Lead VoIP Engineer