System Administrator

• Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager
• Design, develop, and maintain database schemas and data structures that support clear referential integrity and optimized performance
• Configure and customize Service Desk modules to support incident, problem, change, and asset management processes
• Implement workflows, automation, and reporting capabilities to enhance service delivery and user experience
• Manage system integrations with other enterprise tools, directories, and databases to ensure seamless interoperability
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability of the ticketing environment
• Maintain comprehensive documentation for system configuration, procedures, and data models
• Collaborate with IT leadership to align Service Desk processes with ITIL and DHS/FLETC standards
• Support user training, permissions management, and service catalog administration within the Ivanti environment.

IT Service Desk Ticketing System Administrator

IT Systems Administrator

Systems Administrator – TS/SCI

Systems Administrator/Integrator

Senior Systems Administrator