After Action Review Administrator
ITC Federal
full-time
Posted on:
Location Type: Office
Location: Brunswick • Maryland, New Mexico, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecurityITSMSQL
About the role
- Administer, configure, and maintain the Milestone XProtect AAR system across multiple FLETC sites.
- Manage system components including recording servers, storage, and user access controls.
- Ensure optimal system performance, availability, and data integrity through proactive monitoring and maintenance.
- Perform software updates, configuration changes, and system upgrades in accordance with DHS/FLETC standards.
- Coordinate with network engineers, audiovisual specialists, and cybersecurity personnel to ensure system integration and compliance.
- Troubleshoot and resolve issues related to video capture, playback, and data retention.
- Maintain documentation of system architecture, configuration settings, and standard operating procedures.
- Support end users and training staff with AAR playback, analysis, and data retrieval requests.
- Contribute to system planning, capacity management, and long-term enhancement efforts for AAR infrastructure.
Requirements
- Certification in administration and management of the Milestone XProtect AAR system or an equivalent AAR system , or equivalent verifiable experience working with the Milestone XProtect AAR platform.
- Proven experience with video management systems (VMS) , including configuration, integration, and troubleshooting.
- Strong understanding of video recording architecture, storage management, and networked media systems.
- Ability to manage user roles, permissions, and access controls within secure enterprise environments.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and collaboration skills to work effectively with technical and non-technical personnel.
- Ability to obtain and maintain a Public Trust security clearance.
- Experience supporting Milestone XProtect Corporate or Expert editions in an enterprise or government environment (Desired).
- Familiarity with SQL Server databases used for Milestone back-end management (Desired).
- Experience integrating AAR systems with other IT or audiovisual infrastructure (Desired).
- Knowledge of video encoding formats, streaming protocols, and digital storage best practices (Desired).
- ITIL certification or experience working within structured IT service management frameworks (Desired).
Benefits
- Outstanding compensation and benefits plan
- Challenging and rewarding professional work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Milestone XProtect AAR systemvideo management systemsconfigurationintegrationtroubleshootingvideo recording architecturestorage managementnetworked media systemsSQL Server databasesvideo encoding formats
Soft skills
analytical skillsorganizational skillsproblem-solving skillscommunication skillscollaboration skills
Certifications
Milestone XProtect AAR certificationITIL certificationPublic Trust security clearance