ITC Federal

Lead VoIP Engineer

ITC Federal

full-time

Posted on:

Location: Virginia • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudCyber SecurityFirewallsOracleSwitchingUnityVoIP

About the role

  • Act as the SME and Lead for a small team of VOIP engineers to support the Government’s organization which has locations throughout the U.S
  • Support includes weekdays and after hours and weekend support
  • Design, configure, and deploy Cisco Collaboration solutions, including Unified Communications Manager (CUCM), Unity Connection, UCCX, and Finesse
  • Perform regular maintenance, updates, and patches to VoIP systems to ensure optimal performance and security
  • Proven experience working with voice service providers and carriers deploying and managing TDM and SIP based environments
  • Lead for evaluating, designing and/or implementing new VOIP / unified communication solutions
  • Serve as the interface between the Program, customer, and end-users to ensure that the technical VOIP solution(s) meet mission needs
  • Ensure that VOIP related projects are implemented on time and within cost
  • Diagnosing, troubleshooting, and resolving issues related to a wide range of areas including initially setting up, maintaining, or recovering customer VOIP sites, telecommunications circuits, routing and switching, Cisco VoIP / Unified Communications platform, VOIP handsets, etc
  • Troubleshoot and resolve VoIP-related issues, including call quality, connectivity, and configuration problems
  • Work closely with other groups such as network, video conferencing, A/V and others to ensure a holistic solution meets mission needs
  • Provide guidance and training for junior VOIP engineers
  • Working with multiple vendors, subject matter experts, and service providers
  • Attending customer meetings and providing detailed reporting as required
  • Provide weekly incidents reports, status reports and project task status to the Program Manager and Government

Requirements

  • A bachelor’s degree in Computer Science, Math or Engineering, or 10 years of relevant experience
  • A minimum of (8) eight years of demonstrated technical experience with VOIP solutions
  • Demonstrated experience supporting a government customer VOIP environment with distributed sites in multiple U.S. locations
  • Excellent written and verbal communication
  • Comfortable interfacing with Government leadership
  • Demonstrated experienced leading or mentoring junior VOIP engineers
  • Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement