Program Manager – Federal Law Enforcement Training Center
ITC Federal
full-time
Posted on:
Location Type: Hybrid
Location: Glynco • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
CloudCyber Security
About the role
- Manage the scope and complexity of a large-scale, enterprise IT program supporting FLETC’s nationwide operations.
- Lead and coordinate a highly technical, task order-driven environment, including:
- Cloud and On-Premises IT Infrastructure O&M
- Hardware and Software Management
- Network Engineering, Monitoring, and Management
- Systems Administration and Modernization
- Onsite and Remote IT Service Desk Operations
- Cybersecurity Operations and Training
- Serve as the primary government point of contact, providing technical supervision and strategic direction for all contractor personnel.
- Collaborate with the COR and government stakeholders to monitor contract performance and support evolving mission needs.
- Oversee cost, schedule, and performance across multiple task orders while ensuring delivery of high-quality, consistent service.
- Manage risk, performance metrics, and process improvements, providing leadership visibility into key operational areas.
- Foster a culture of innovation, identifying opportunities for modernization and efficiency across all service areas.
- Drive customer satisfaction through proactive communication, issue resolution, and accountability.
Requirements
- Bachelor’s degree in Engineering, Systems Management, Business Administration, or a related field.
- Minimum of 7 years of experience in IT program or project management.
- Ability to obtain and maintain a Public Trust security clearance.
- Proven experience managing programs in a task order environment.
- Demonstrated ability to manage performance-based service agreements and deliver results within budget and schedule constraints.
- Experience developing and managing project budgets, risk and opportunity plans, and strategic initiatives.
- Strong written and verbal communication skills, including experience preparing business cases and strategic plans.
Benefits
- outstanding compensation and benefits plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT program managementcloud infrastructureon-premises IT infrastructurenetwork engineeringsystems administrationcybersecurity operationshardware managementsoftware managementservice desk operationsperformance metrics management
Soft skills
leadershipcommunicationcollaborationproblem-solvingcustomer satisfactionrisk managementprocess improvementstrategic directioninnovationaccountability
Certifications
Public Trust security clearance