Customer Service Representative
U-Haul
Computer Support Specialist – Tier II Desktop Support
ITC Federal
full-time
Posted on:
Location Type: Office
Location: Washington • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide troubleshooting support for desktop hardware, software, and networking issues (including endpoint patching).
- Perform basic repairs and maintenance for PCs and printers.
- Assist end users with approved desktop applications and software.
- Deliver initial and refresher training to users on computer systems and applications.
- Support Tier I Service Desk escalations by providing Tier II-level assistance.
- Set up and configure desktop systems, monitors, keyboards, mice, KVM switches, and printers.
- Image new desktops with the latest approved baseline and reimage existing systems when needed.
Requirements
- 5+ years of Help Desk/Desktop Support experience.
- Active Top Secret clearance (with ability to obtain SCI).
- Bachelor’s degree , preferred
- Infrastructure or Networking certifications strongly preferred.
Benefits
- Health, Dental and Vision
- 401(k)
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- PTO
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdesktop hardware supportsoftware supportnetworking issuesPC repairsprinter maintenancedesktop applicationssystem imagingendpoint patchingTier II support
Soft skills
user trainingcommunicationproblem-solvingcustomer servicetechnical support
Certifications
Top Secret clearanceInfrastructure certificationsNetworking certifications
