Customer Support

• Provide troubleshooting support for desktop hardware, software, and networking issues (including endpoint patching).
• Perform basic repairs and maintenance for PCs and printers.
• Assist end users with approved desktop applications and software.
• Deliver initial and refresher training to users on computer systems and applications.
• Support Tier I Service Desk escalations by providing Tier II-level assistance.
• Set up and configure desktop systems, monitors, keyboards, mice, KVM switches, and printers.
• Image new desktops with the latest approved baseline and reimage existing systems when needed.

Computer Support Specialist – Tier II Desktop Support

Customer Support Specialist

Blood Collection Staff – Customer Service

Customer Service Representative

Legal Support Specialist, Commercial