Enterprise Support System Administrator – DHS Federal Law Enforcement Training Center
ITC Federal
full-time
Posted on:
Location Type: Hybrid
Location: Brunswick • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecurityITSMSQL
About the role
- Design, install, configure, and maintain the FLETC ESS environment, ensuring high availability, security, and optimal performance.
- Administer and manage servers, databases, and storage systems supporting ESS operations.
- Implement and maintain security controls, access permissions, and data protection measures in accordance with DHS/FLETC standards.
- Perform system upgrades, patching, and capacity planning to ensure continued system health and scalability.
- Monitor ESS system performance and proactively identify, diagnose, and resolve operational issues.
- Conduct testing and validation of system updates, configurations, and integrations.
- Develop and maintain comprehensive system documentation, including architecture diagrams, standard operating procedures, and maintenance records.
- Collaborate with IT operations, database, and security teams to support ESS integrations with other enterprise systems.
- Participate in audits, compliance reviews, and incident response activities as required.
- Provide expert-level troubleshooting and root cause analysis to maintain system reliability and support mission-critical operations.
Requirements
- Demonstrated expertise in server, database, storage, and security technologies within an enterprise IT environment.
- Proven experience designing, configuring, administering, and maintaining complex enterprise systems.
- Strong understanding of system security principles, access control, and vulnerability management.
- Proficiency in system monitoring, performance tuning, and issue resolution across multiple technology layers.
- Experience developing and maintaining detailed system documentation and operational procedures.
- Ability to work both independently and collaboratively within a cross-functional technical team.
- Ability to obtain and maintain a Public Trust security clearance.
- Experience supporting Enterprise Support Systems (ESS) or comparable large-scale enterprise service platforms. (Desired)
- Familiarity with Windows Server, SQL Server, and enterprise storage solutions. (Desired)
- Experience implementing and managing system backups, disaster recovery, and high-availability configurations. (Desired)
- ITIL certification or experience operating within IT service management frameworks. (Desired)
- Knowledge of DHS or other federal IT compliance and cybersecurity standards (e.g., FISMA, NIST). (Desired)
- Strong documentation and customer service orientation. (Desired)
Benefits
- outstanding compensation and benefits plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
server administrationdatabase managementstorage systems managementsystem securityperformance tuningissue resolutionsystem documentationdisaster recoveryhigh-availability configurationsvulnerability management
Soft skills
collaborationindependent worktroubleshootingroot cause analysiscustomer service orientation
Certifications
ITIL certificationPublic Trust security clearance