Program Manager

• Manage the scope and complexity of a large-scale, enterprise IT program supporting FLETC’s nationwide operations.
• Lead and coordinate a highly technical, task order–driven environment, including: Cloud and On-Premises IT Infrastructure O&M, Hardware and Software Management, Network Engineering, Monitoring, and Management, Systems Administration and Modernization, Onsite and Remote IT Service Desk Operations, Cybersecurity Operations and Training.
• Serve as the primary government point of contact, providing technical supervision and strategic direction for all contractor personnel.
• Collaborate with the COR and government stakeholders to monitor contract performance and support evolving mission needs.
• Oversee cost, schedule, and performance across multiple task orders while ensuring delivery of high-quality, consistent service.
• Manage risk, performance metrics, and process improvements, providing leadership visibility into key operational areas.
• Foster a culture of innovation, identifying opportunities for modernization and efficiency across all service areas.
• Drive customer satisfaction through proactive communication, issue resolution, and accountability.

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