ITC Federal

IT Service Desk Ticketing System Administrator

ITC Federal

full-time

Posted on:

Location Type: Office

Location: Brunswick • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ITSM

About the role

  • Administer, configure, and maintain the Ivanti Service Manager platform and related systems, including Ivanti Voice Server, Asset Manager, and Change Manager
  • Design, develop, and maintain database schemas and data structures that support clear referential integrity and optimized performance
  • Configure and customize Service Desk modules to support incident, problem, change, and asset management processes
  • Implement workflows, automation, and reporting capabilities to enhance service delivery and user experience
  • Manage system integrations with other enterprise tools, directories, and databases to ensure seamless interoperability
  • Monitor system performance, troubleshoot issues, and ensure high availability and reliability of the ticketing environment
  • Maintain comprehensive documentation for system configuration, procedures, and data models
  • Collaborate with IT leadership to align Service Desk processes with ITIL and DHS/FLETC standards
  • Support user training, permissions management, and service catalog administration within the Ivanti environment.

Requirements

  • Extensive hands-on experience designing and administering Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager
  • Proven experience designing and maintaining database schemas and structures with strong referential integrity
  • Deep understanding of IT Service Management (ITSM) principles, including incident, problem, change, and asset management
  • Strong analytical and troubleshooting skills with attention to detail and accuracy
  • Ability to collaborate effectively with cross-functional IT teams and communicate complex concepts clearly
  • Ability to obtain and maintain a Public Trust security clearance.
Benefits
  • Outstanding compensation and benefits plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Ivanti Service ManagerIvanti Voice ServerIvanti Asset ManagerIvanti Change Managerdatabase schemasdata structuresworkflowsautomationreporting capabilitiessystem integrations
Soft skills
analytical skillstroubleshooting skillsattention to detailcollaborationcommunication
Certifications
Public Trust security clearance