Operations Center Analyst
TechOp Solutions International
TypeScript
Salary
💰 $23 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact at the help desk, responding to inquiries in person, by phone, and by email
- Collect, record, and process payments of fees in accordance with established procedures and federal requirements
- Verify payment accuracy, issue receipts, and maintain detailed transaction records
- Reconcile daily collections and prepare deposit reports
- Ensure compliance with internal controls, accounting standards, and applicable regulations
- Maintain confidentiality and security of sensitive financial and personal information
- Provide courteous and professional customer service to individuals from diverse backgrounds
- Assist with periodic audits and reporting as required
- Perform other accounting and administrative tasks as assigned
- Process payments related to fees collected on behalf of U.S. Immigration and Customs Enforcement (ICE) from individuals who have overstayed their permitted stay within the United States
Requirements
- High school diploma or GED required
- Associate degree in accounting, finance, or related field preferred
- Minimum of 3 years of progressively responsible accounting or financial clerical experience
- Position requires a CBP Government security clearance which can take 2-3+ months to process and must be complete prior to candidate starting work
- Strong knowledge of bookkeeping practices, cash handling, and reconciliation procedures
- Excellent customer service and communication skills
- Ability to work with individuals in sensitive or stressful situations with tact and professionalism
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and accounting systems
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and comply with applicable regulations
- Bi-lingual in Spanish, desired
- Ability to lift 25 pounds
