Henry Schein

Full-stack Engineer

• Define, develop, test, analyze and maintain new software applications and reporting
• Maintain and update existing applications and reports in support of business goals related to Siebel and Oracle development, implementation and configuration
• Analyze existing programs and formulate logic for new systems
• Prepare detailed specifications from which programs will be written
• Maintain project life cycle standards
• Work on complex issues requiring in-depth evaluation of variable factors
• Apply best practices and knowledge of business issues and strategic direction to solve complex problems
• Write complex program specifications and code from program specifications
• Perform Siebel development, application, component, installation, implementation and configuration using Siebel tools
• Utilize workflows, scripting, views, applets, joins, links and MVG
• Prepare Siebel Call Center or Sales and Service applications
• Use Siebel integration tools such as Web Services, EIM and EAI
• Develop SQL queries, stored procedures and functions to check results

Senior IT Software Engineer

• Define, develop, test, analyze, and maintain complex software applications
• Write, code, and test complex applications and reports
• Research, design, document, and modify complex software specifications
• Create functional specifications for highly complex requirements
• Leverage business-domain knowledge and existing frameworks to support development projects
• Design, develop, modify, debug, and implement short- and long-term IT solutions through applications, systems architecture, network systems, and applications infrastructure
• Analyze existing programs or formulate logic for new systems
• Devise logic procedures, prepare flowcharts, code, and test/debug programs
• Prepare detailed program specifications
• Develop system implementation plans
• Prepare and obtain approval of system and programming documentation
• Assign development tasks to team members
• Train users during system implementation
• Ensure development coding standards and maintain Project Life Cycle standards
• Recommend changes to development, maintenance, and system standards

Principal IT Software Engineer

Artificial Intelligence

• Lead enterprise-wide transformation initiatives by partnering with executive leadership to design scalable operating models
• Drive continuous improvement through Lean, Six Sigma, Kaizen, and strategic business consulting
• Identify, prioritize, and help implement AI, automation, and digital solutions, including generative AI, AI Agents, RPA, and workflow automation
• Support enterprise governance for AI and automation, including standards, prioritization criteria, business cases, risk management, and benefit realization
• Champion change management, communications, training, and knowledge management initiatives
• Measure and sustain business value through KPI development, ROI tracking, performance dashboards, and executive reporting
• Facilitate strategic Kaizen workshops and cross-functional team sessions
• Utilize data and metrics to identify trends, measure success, and make recommendations
• Analyze workflows and processes and implement changes to improve operational efficiency
• Instill and promote a culture of continuous improvement throughout the organization
• Partner with the Global Distribution Group Executive Leadership Team, business functions, and technology teams
• Report to the Sr Director, Process Excellence
• May train and mentor less experienced TSMs and manage vendor relationships

Senior Manager, AI Transformation – Process Excellence

Sales

• Probe consumer needs and identify the best product for each consumer and/or family
• Drive continuous sales goal achievement and results in a high-performing sales environment
• Achieve or exceed monthly sales and performance goals/KPIs
• Develop strong relationships with consumers and communicate professionally
• Educate consumers on dental savings plan features and benefits
• Explain enrollment and renewal processes
• Enroll consumers through inbound and outbound calls driven by company marketing efforts
• Follow structured call flow processes focused on sales and compliance
• Navigate multiple system applications to fulfill requests, research inquiries, close leads, and update consumer information
• Document call information according to standard operating procedures
• Participate in ongoing training and coaching to improve performance
• Adhere to company policies, scripts, and designated sales processes

Sales Representative

Customer Support

• Drive business development efforts, incremental sales growth, and customer satisfaction for dental practice transition activities
• Work closely with the Regional Sales Manager and Transition Sales Consultants throughout the client lifecycle from initial contact through closing
• Cultivate new marketing strategies through social media, Constant Contact, and other channels
• Review client databases and conduct outreach to revive dormant client leads
• Guide clients through valuation, listing/sale activities, due diligence, buyer lender needs, and closing
• Promote the DPT value proposition and obtain client commitment to proceed
• Secure and support seller, buyer, lender, dental association, study club, and Henry Schein Dental seminars
• Coordinate seminar marketing materials, email blasts, and digital marketing
• Maintain connections with local dental teams, vendors, buyers, and referral partners
• Manage sales communications and transaction information among coordinators, sellers, buyers, and business advisors
• Enhance practice valuation experiences through client interviews, follow-up, data collection, and coordination with valuation teams
• Support practice listings and closings by tracking buyer follow-up, profiles, checklists, purchase agreements, and closing documents
• Identify and communicate deal issues early
• Develop relationships with new buyers and explain the Henry Schein DPT workflow and value proposition
• Conduct buyer intake and interviews covering geographic interests, practice types, clinical productivity, experience, expectations, debt service, living expenses, capital needs, and lender suitability
• Introduce buyers to preferred lenders and educate them on lender prequalification
• Drive market awareness for active listings and generate buyer leads
• Compile practice information for classified ads, email blasts, local online marketing, Canva, and other digital channels
• Facilitate marketing and communication plans for active listings
• Support regional training, calls, communications, culture, and special sales projects

Sales Support Specialist – Dental Practice Transitions

Product Manager

• Own the vision, multi-year strategy, and performance of the Eligibilities product portfolio
• Define and communicate a roadmap aligned to company objectives, financial targets, and customer outcomes
• Balance innovation, technical investment, and operational excellence to scale the platform
• Recruit, develop, and lead a high-performing team of Product Managers
• Establish expectations, operating rhythms, performance standards, and a culture of accountability
• Coach and mentor Product Managers
• Champion customer discovery and research to understand needs, workflows, and pain points
• Use data, analytics, benchmarking, and competitive insights for strategic decisions
• Partner with Engineering and Design on scalable solutions and predictable release cycles
• Translate portfolio strategy into quarterly plans with milestones, KPIs, and ownership
• Drive prioritization, scope management, trade-offs, delivery risk mitigation, and organizational obstacle removal
• Collaborate with Sales, Marketing, Customer Success, Support, Product Marketing, and executive leadership on launches and revenue realization
• Drive accountability from discovery through post-launch adoption and optimization
• Establish governance models, portfolio reviews, metrics-driven product reviews, and feedback loops
• Communicate progress, risks, outcomes, recommendations, and decision framing to executive stakeholders
• Stay current on Revenue Cycle Management trends, regulations, and competitive dynamics
• Identify growth opportunities and partnership models

Director, Product Management

Trainer

• Provide training for Ascend Practice Management Software to new and existing customers
• Facilitate remote training calls and onsite customer visits using standardized curriculum agendas
• Instruct dental offices using prepared curriculum
• Provide post-training session documentation
• Maintain an updated calendar
• Schedule follow-up sessions or webinars as needed
• Communicate by email with offices and team members
• Attend and participate in weekly team meetings
• Document training sessions in the CRM system
• Use multiple software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Maintain utilization and productivity goals
• Coordinate training with Implementation team members
• Collaborate with Support team members to resolve customer technical issues
• Escalate complex customer issues to the Team Leader or direct supervisor
• Provide shadowing opportunities for new employees across teams and departments
• Mentor new employees throughout onboarding
• Participate in special projects and perform other duties as required
• Travel up to 65%

Practice Management Trainer

Controller

• Lead and manage record-to-report close processes, collaborating with onshore and offshore resources
• Review and approve account reconciliations, journal entries, reserve analyses, accruals, and month-end adjustments
• Review and approve significant accounting estimates, judgments, and reserves, including CECL, E&O, sales returns, and warranty
• Lead monthly financial reviews with FP&A resources
• Support treasury processes, including disbursement review, payment approval and release, hedging where applicable, and quarterly disbursement policy recertification
• Support Accounts Payable activities, including invoice approvals and vendor statement reconciliations
• Review and approve close submissions such as HFM, Nimbus, footnotes, close memos, headcount schedules, rollforwards, and QDC
• Lead internal and external audit engagements
• Maintain the internal control environment and partner with offshore resources on SOX testing and remediation
• Support income tax, property tax, and sales tax processes
• Lead special projects, system implementations, and process enhancements
• Supervise accounting staff as required
• Expand knowledge of public company accounting policies, disclosures, and reporting requirements
• Partner with the Manager, Centralized Controllership, business unit finance leader, shared services, outsourced accounting teams, and cross-functional teams to ensure timely and accurate financial statements, US GAAP compliance, HS policy compliance, and audit readiness

Associate Manager, Centralized Controllership

Analyst

• Analyze contracts for profit opportunities and determine access to higher pricing or tier levels
• Collaborate with management, sales representatives and suppliers to complete contract activations and verification
• Compile, review, complete, distribute and audit daily, weekly and monthly reports
• Analyze business opportunities and processes, including GPO analysis and GPO Hunter database opportunities
• Review opportunities for equipment chargebacks
• Participate in special projects and perform other required duties
• Compile and distribute manual chargeback details to suppliers
• Analyze large negative-GP transactions and correct sell prices where applicable
• Assist management with training new TSMs
• Supervise non-exempt TSMs when the Supervisor and Manager are unavailable

Contracts Analyst

Call Center Representative

• Provide telephone advice to customers on dental products
• Answer questions regarding deliveries
• Take customer orders
• Ensure customer satisfaction and provide expert support for individual customer needs

Customer Service Representative – Customer Support Specialist – Call Center Agent

Product Marketing

• Drive product marketing strategies aligning sales and marketing teams with overall product goals and objectives.
• Collaborate with product managers and cross-functional teams on new releases and marketing activity preparedness.
• Produce marketing requirement documents, positioning documents, launch plans and competitive briefs.
• Act as an expert on buyers, buying processes and buying criteria, transferring that knowledge to marketing and sales teams.
• Provide sales enablement tools to improve effectiveness and match customers with appropriate solutions.
• Develop product positioning based on customer needs, product differentiators and competitive landscape.
• Develop launch plans and messaging maps defining product marketing strategy and value propositions for buyer personas.
• Develop release plans for market alignment and successful product and service introductions.
• Develop demand-generation strategies with the program marketing team.
• Create and maintain product/market requirement documents, white papers, messaging maps, launch plans and other marketing materials.
• Deliver sales collateral, presentations, data sheets, white papers, website content, webinars, seminars and customer success stories.
• Leverage customer benefits and feedback for case studies, sales training, referrals and collateral.
• Collaborate with marketing, product management, sales, education and training organizations on go-to-market plans.
• Lead interactive marketing activities, written content and online activity as a thought leader.
• Assist with marketing performance metrics and campaign goals.
• Provide sales materials for channel events, tradeshows and user conferences.
• Travel up to 10% as needed.

Senior Product Marketing Manager

Account Executive

• Manage all B2B sales activities within a specific territory
• Maintain regular consultative contact with every account to grow merchandise, equipment, and service sales
• Obtain new customers and communicate Henry Schein value messaging
• Build business relationships based on customer needs involving business practices, merchandise, equipment, and services
• Achieve quarterly and annual sales Gross Profit goals by executing key sales initiatives and programs
• Coordinate team-selling sales activities within the territory
• Develop, manage, and increase merchandise, equipment, and service sales
• Conduct face-to-face consultative contact and regular customer business reviews
• Seek new sales opportunities through cold calling, networking, and social media
• Implement strategies using company programs, tools, and initiatives to increase market share
• Use CMS, CRM, and predictive sales tools
• Attend sales meetings, dental conventions, seminars, internal training programs, and industry events as instructed

Field Sales Consultant, Dental

Technician

• Repair and service all equipment in practitioners’ offices with a focus on excellent customer service
• Escalate and resolve advanced and difficult technical issues
• Provide installation services as needed
• Maintain necessary tools and equipment for installation and repair services
• Lead team members and manage on-site installation, repair, maintenance, and testing tasks
• Troubleshoot technical problems, diagnose errors, and determine solutions
• Understand customer requirements and recommend solutions to optimize customer experience
• Assist junior technicians with assignments to ensure quality customer service
• Maintain appropriate van inventory levels
• Produce timely, detailed service reports
• Attend required career development and manufacturer technical training
• Comply with OSHA regulations and use personal protective equipment when needed
• Communicate assignment progress to team members and HUB dispatchers
• Complete, review, close, and submit work orders for billing daily
• Submit required job-related paperwork, including FDA Forms, expense reports, and other documentation
• Comply with Fleet Management Policy, including maintenance and accident management policies
• Participate in special projects and perform other duties as required

Equipment Service Technician

Financial Planning and Analysis

• Partner with the GM and Commercial and Academic business leaders on strategy and investment decisions
• Develop financial plans and forecasts to promote growth
• Implement automation and AI tooling to improve finance efficiency
• Challenge business leaders to meet financial commitments
• Maintain robust financial controls and accurate, timely information
• Develop and lead high-performing finance teams
• Manage the reporting calendar and finance deliverables
• Build relationships across the business and influence stakeholders
• Attend and oversee materials for business review meetings
• Manage the finance function for Canada, including financial control, reporting, and transactional finance
• Coach, develop, and transform the finance team
• Embed finance as a business partner and provide financial insight and advice
• Manage compliance and regulatory matters, including quarterly reporting, SOX, and internal controls
• Ensure accurate financial reporting and KPIs
• Maintain forecasting accuracy and coordinate profit improvement plans and remedial actions
• Oversee the annual statutory audit and external auditor relationship
• Lead preparation, sign-off, and maintenance of the annual budget
• Implement company initiatives across the finance function
• Lead finance transformation and continuous improvement projects
• Promote an inclusive and diverse culture aligned with Henry Schein One values
• Work with the International FD on long-range plans and budgets
• Perform investment modelling to evaluate project viability

Head of Finance

• Configure IFS FSM modules including work orders, dispatch, inventory, mobile, and customer engagement
• Manage and optimize FSM workflows, business rules, SLAs, and field technician processes
• Translate service delivery needs into system configurations with IT and business stakeholders
• Support UAT and configuration-related testing cycles
• Develop and deliver end-user training programs in person, remotely, or self-guided
• Create user manuals, process documentation, SOPs, and training materials for dispatchers, field technicians, and supervisors
• Provide ongoing coaching and user support
• Improve platform adoption and effective use as a change agent
• Ensure data accuracy and consistency across asset, parts inventory, and customer data
• Support report and dashboard creation using IFS tools or external platforms such as Power BI
• Analyze system usage and user feedback to identify training gaps or configuration issues
• Collaborate on platform enhancements, upgrades, and new module rollouts
• Monitor system performance, troubleshoot issues, and work with IFS support or partners
• Stay current on IFS Cloud updates, features, and best practices