Equipment Service Technician

Henry Schein

Equipment Service Technician repairing, troubleshooting, and installing dental equipment for Henry Schein customers in North Dakota. Leading field service tasks and supporting junior technicians.

Posted 9/1/2026full-timeRemote • North Dakota • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing dental equipment while providing exceptional customer service. Capable of leading teams, mentoring technicians, and managing installation and maintenance tasks effectively.

Highest-signal resume keywords

Expert Troubleshooting SkillsLead Technician CapabilitiesLevel 1 CertificationsService and Install ExperienceAdvanced Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing EquipmentInstallation ServicesPreventative MaintenanceWork Order AdministrationMechanical SkillsConfidential Information ManagementCustomer LiaisonTechnical TrainingInventory Management

Soft Skills

Oral CommunicationPresentation SkillsMentoringIndependent WorkTeam Leadership

Tools & Technologies

FDA FormsConcurETimeRMA Reporting2579 Reporting

Certifications & Qualifications

Level 1 CertificationsCIT CertificationCross Certification

Industry Keywords

Dental Industry ExperienceOSHA ComplianceFleet Management PolicyPersonal Protective EquipmentTechnical Training

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Repair and service all equipment in practitioners’ offices with a focus on excellent customer service
Escalate and resolve advanced and difficult technical issues
Provide installation services as needed
Maintain necessary tools and equipment for installation and repair services
Lead team members and manage on-site installation, repair, maintenance, and testing tasks
Troubleshoot technical problems, diagnose errors, and determine solutions
Understand customer requirements and recommend solutions to optimize customer experience
Assist junior technicians with assignments to ensure quality customer service
Maintain appropriate van inventory levels
Produce timely, detailed service reports
Attend required career development and manufacturer technical training
Comply with OSHA regulations and use personal protective equipment when needed
Communicate assignment progress to team members and HUB dispatchers
Complete, review, close, and submit work orders for billing daily
Submit required job-related paperwork, including FDA Forms, expense reports, and other documentation
Comply with Fleet Management Policy, including maintenance and accident management policies
Participate in special projects and perform other duties as required

Requirements

What you’ll need

Must have 3 or more Level 1 Certifications determined by the ROM/ZOM based on business need
Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
Proven ability to present preventative maintenance to customers
Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
Ability to act as liaison between Henry Schein, customers, contractors and EPM
Must demonstrate lead technician capabilities
Must work well independently
Expert troubleshooting skills
Proven ability to work with confidential information
Must have the ability to mentor other technicians
Oral communication and presentation skills
Advanced computer skills
Typically, 7 or more years of dental industry experience with demonstrated proficiency
Strong mechanical background
Service and install experience
Must have achieved and demonstrated expertise in an equivalent area to a CIT certification
Typically, High School education, vocational training and/or on-the-job training; Associates degree or Technical School Certification is preferred
Ability to maneuver large equipment and perform substantial and/or repetitive bending, stopping, lifting, and climbing ladders

Benefits

Comp & perks

Equal Employment Opportunity Employer
Required training, including Henry Schein Dental Career Development training and specific manufacturer technical training