Practice Management Trainer

Henry Schein

Ascend Practice Management Software Trainer educating dental practices for Henry Schein One’s healthcare technology business. Delivering customer training, resolving issues, and mentoring new employees.

Posted 9/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing training on Practice Management Software, particularly in the dental industry, while maintaining high customer satisfaction and productivity goals. Proficient in communication, organization, and collaboration to effectively support customer needs and team objectives.

Highest-signal resume keywords

Practice Management Software TrainingCustomer Satisfaction ManagementProfessional Training ExperienceDental Industry ExperienceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Practice Management SoftwareTraining FacilitationDocumentation SkillsCRM System UsageData RetrievalPlanning and OrganizationProblem-SolvingPresentation SkillsPublic SpeakingDecision Making

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsMentoringCollaboration

Tools & Technologies

Henry Schein SolutionsMicrosoft OfficeCRM Systems

Industry Keywords

Dental IndustryCustomer TrainingUtilization GoalsProductivity GoalsRemote Training

About the role

Key responsibilities & impact

Provide training for Ascend Practice Management Software to new and existing customers
Facilitate remote training calls and onsite customer visits using standardized curriculum agendas
Instruct dental offices using prepared curriculum
Provide post-training session documentation
Maintain an updated calendar
Schedule follow-up sessions or webinars as needed
Communicate by email with offices and team members
Attend and participate in weekly team meetings
Document training sessions in the CRM system
Use multiple software platforms to retrieve customer data for monitoring
Maintain a personal CSAT score of 90% or above
Maintain utilization and productivity goals
Coordinate training with Implementation team members
Collaborate with Support team members to resolve customer technical issues
Escalate complex customer issues to the Team Leader or direct supervisor
Provide shadowing opportunities for new employees across teams and departments
Mentor new employees throughout onboarding
Participate in special projects and perform other duties as required
Travel up to 65%

Requirements

What you’ll need

Typically, 2 to 4 years of related professional experience
Bachelor’s degree or global equivalent in related discipline is preferred
Intermediate understanding of industry practices
General proficiency with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem-solving skills
Good verbal and written communication skills
Basic presentation and public speaking skills
Basic interpersonal skills
Practice management software and services, including Henry Schein solutions experience
Professional training experience
Dental industry experience
Proficient with Microsoft Office products
Ability to travel up to 65%
Ability to work in an office environment

Benefits

Comp & perks

Competitive compensation
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings Accounts
Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Career growth and development opportunities
Work from home arrangement
Benefits may vary by location or status