Senior IFS Analyst

Henry Schein

IFS Cloud FSM Analyst configuring and optimizing field service software for Henry Schein’s healthcare business. Training users, managing data, and supporting reporting and platform enhancements.

Posted 8/26/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring IFS Field Service Management modules and optimizing workflows, ensuring data accuracy and effective user training. Proficient in utilizing IFS tools and external platforms for reporting and dashboard creation.

Highest-signal resume keywords

IFS Field Service Management ExperienceCloud-Based ERP ConfigurationClickLearn ProficiencyIFS Certified Specialist – FSM ModuleTransact-SQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IFS FSM ConfigurationField Service WorkflowsMobile OperationsSOP DevelopmentData Accuracy ManagementReport CreationDashboard CreationTechnical Data StructuresMS Office Suite ProficiencyUAT Support

Soft Skills

Strong Communication SkillsOrganizational SkillsStakeholder EngagementCoaching AbilitiesChange Management

Tools & Technologies

IFS CloudPower BIClickLearnIFS Mobile Workforce ManagementIFS Planning & Scheduling Optimization

Certifications & Qualifications

IFS Certified Specialist – FSM ModuleMicrosoft Training in .NETMicrosoft Training in SQL Server

Industry Keywords

Field Service ManagementService DeliveryWork Order ManagementInventory ManagementTechnician Dispatching

Tech Stack

Tools & technologies

CloudERP.NETSQL

About the role

Key responsibilities & impact

Configure IFS FSM modules including work orders, dispatch, inventory, mobile, and customer engagement
Manage and optimize FSM workflows, business rules, SLAs, and field technician processes
Translate service delivery needs into system configurations with IT and business stakeholders
Support UAT and configuration-related testing cycles
Develop and deliver end-user training programs in person, remotely, or self-guided
Create user manuals, process documentation, SOPs, and training materials for dispatchers, field technicians, and supervisors
Provide ongoing coaching and user support
Improve platform adoption and effective use as a change agent
Ensure data accuracy and consistency across asset, parts inventory, and customer data
Support report and dashboard creation using IFS tools or external platforms such as Power BI
Analyze system usage and user feedback to identify training gaps or configuration issues
Collaborate on platform enhancements, upgrades, and new module rollouts
Monitor system performance, troubleshoot issues, and work with IFS support or partners
Stay current on IFS Cloud updates, features, and best practices

Requirements

What you’ll need

3+ years of experience with IFS Field Service Management or similar FSM platforms
Experience configuring cloud-based ERP or FSM systems, ideally IFS Cloud
Experience using ClickLearn to create SOPs and training materials
Strong understanding of field service workflows, technician dispatching, and mobile operations
Experience with IFS Mobile Workforce Management or IFS Planning & Scheduling Optimization (PSO)
Proficiency in MS Office Suite
ClickLearn platform within IFS Cloud
Formal Microsoft training in .NET and SQL Server
Understanding of technical data structures and relationships, including basic Transact-SQL knowledge
IFS Certified Specialist – FSM Module or similar credentials
Strong communication, organizational, and stakeholder engagement skills

Benefits

Comp & perks

Equal Employment Opportunity
Reasonable accommodation for disabilities without undue hardship