Grubhub

Designer

• Partner on the design and execution of projects that directly support our business and bring our brand to life across all consumer touchpoints
• Generate inspirational design solutions, driving work from ideation through execution with both creative excellence and strategic impact
• Craft elevated, holistic brand executions that drive customer engagement, loyalty, and business impact
• Identify and champion self-initiated design ideas that create measurable value
• Energize and lead both internal teams and external creative partners from ideation through execution
• Develop breakthrough design solutions that support Grubhub’s customer-first agenda
• Work closely with cross functional stakeholders from Marketing, Brand Strategy, Production, and Product to understand customer and brand partner needs
• Ensure all design decisions are strategic and impactful
• Serve as the bridge between creative vision and execution, ensuring ideas move from concept to completion seamlessly
• Align design strategies with operational realities, manage resources effectively, and meet delivery timelines

Senior Design Manager

Manager

• Manage a team of associates overseeing daily updates to a Salesforce CRM with 2M+ active restaurant records to maintain data hygiene and insight throughout the restaurant life-cycle
• Own the end-to-end implementation of territory strategies for Sales and Customer Success teams, translating company-wide strategy into actionable multi-layered geographic plans
• Develop templates and automate repeatable Salesforce record assignment processes to support our entire Merchant Network organization, partnering directly with engineering resources following proof-of-concept pilots
• Serve as a project manager for company-wide strategic initiatives in collaboration with Sales, Onboarding, and Customer Success teams to ensure alignment with high-level goals and KPIs
• Identify and implement process efficiencies within the commission operations function, focusing on automation, scalability, and accuracy
• Act as an internal consultant for business partners to optimize Salesforce functionality and provide visibility through custom dashboards and reporting
• Understand multiple systems and automations and curate strategic suggestions on how to improve overall tracking through systems
• Understand the complexity that powers data models that produce segments and tiers of business to target

Manager, Lead Management

Marketing

• support the Regional Marketing Manager in executing local marketing strategies for new store openings
• conduct market research and community outreach to identify local partners and organizations that support successful launches
• plan and execute grand opening activations, sampling programs, and community marketing initiatives
• travel to store openings when needed to support on-the-ground execution and engagement
• translate business objectives into localized marketing strategies that drive awareness, customer acquisition, and sales
• create and execute local marketing plans and tactics in partnership with the broader Marketing team
• evaluate campaign performance and optimize initiatives using data and insights
• build and maintain relationships with local businesses, schools, residential buildings, fitness studios, hotels, and community organizations
• identify and execute partnerships, co-promotions, and community activations that expand brand reach
• represent Wonder at community events, sponsorships, and local activations
• track budgets, campaign performance, and share insights to inform future strategy

Senior Regional Marketing Associate

Customer Success Manager

• Own the entire post-sales relationship with Grubhub Campus signed accounts
• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
• Project manage the operational set-up and deployment of each campus launch
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
• Closely monitor, measure, and report on key performance metrics in each market
• Use data to determine priorities for campus specific initiatives
• Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

Client Success Associate

Growth Marketing

• Own the end-to-end strategy and execution of merchant growth initiatives across key markets to achieve long-term scale and business objectives.
• Transform individual pilots into scalable, multi-level marketing playbooks that consistently drive diner acquisition, engagement, and order volume.
• Execute merchant-centric campaigns designed to build local credibility, enhance national brand affinity, and reduce churn among high-value partners.
• Orchestrate strategy across Brand, Creative, Product, and Merchant Network teams to ensure cohesive execution and unified departmental priorities.
• Translate complex performance data into actionable insights and institutional best practices to refine future campaign ROI and team accountability.

Manager, Growth – Integrated Marketing

• Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
• Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement.
• Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
• Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
• Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
• Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

Client Success Manager

Account Manager

• Play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization.
• Manage an assigned book of business, with a focus on retention and engagement.
• Serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships.
• Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections.
• Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking.
• Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud.
• Help merchants attract new diners, increase orders, and improve service quality by providing merchants with marketing support and educating them on Grubhub's products.
• Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners.
• Resolve complex payment and tax inquiries and coordinate with the appropriate teams.
• Ensure account integrity and accuracy by updating account information.
• Effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience.
• Responsible for a round-robin queue, resolving partner issues, answering questions, and updating account information as needed.

Associate Account Manager, SMB

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion.
• Cultivate restaurant relationships and drive growth.
• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

Account Manager, SMB

Operations

• Oversee the entire NRO (New Restaurant Opening) process for exciting new locations
• Develop and continuously refine Wonder's NRO strategy to align with company growth objectives
• Partner with cross-functional teams to ensure flawless execution of new store openings
• Own and manage NRO timelines, budgets, and key milestones
• Identify and proactively mitigate potential risks and operational challenges
• Build, develop, and mentor a high-performing NRO team
• Establish training programs for NRO managers and trainers
• Analyze post-opening performance metrics and provide strategic recommendations for continuous improvement
• Oversee supply chain and logistics planning
• Implement quality control measures to maintain consistency

Market Launch Operations Leader

• Own the reduction of 'Time to First Order.'
• Develop and refine program-specific success metrics (e.g., 80% activation by Day 21).
• Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
• Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
• Design and implement strategies to embed expansion goals into the onboarding phase.
• Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.

Manager, Corporate Accounts Onboarding

Financial Planning and Analysis

• Partner with key stakeholders within Finance as well as throughout the company to provide strategic financial insights
• Lead the development and maintenance of financial forecasting and reporting models, working with FP&A and department leaders
• Leverage advanced analytical skills to uncover trends, anomalies, and key drivers of performance
• Spearhead initiatives to improve financial systems, reporting processes, and forecasting models
• Manage relationships with key stakeholders across departments, ensuring their reporting and forecasting needs are met

Senior Associate, Finance

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion.
• Cultivate restaurant relationships and drive growth.
• Assist in managing a portfolio of accounts, ensuring timely communication and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners and boosting order volume.
• Conduct regular check-ins with restaurant partners to gather feedback and assess satisfaction levels.
• Respond to restaurant inquiries and account issues, and route them to appropriate company departments.
• Maintain accurate records of client interactions, including notes on discussions and action items.
• Participate in training sessions to enhance product knowledge and sales skills.

Account Manager, Bilingual

Affiliate Manager

• Facilitate “Dark Training” programs, using unopened locations as full-service simulation environments
• Facilitate & Audit Train-the-Trainer and Facilitator Certifications for above-store Dark Training support and store-level managers
• Establish new Training Locations and hubs within the market to enable scalable growth and reduced time-to-readiness, while maintaining quality execution and performance
• Implement structured development cadence within market, including orientations, training workshops, ongoing manager development, and other learning initiatives
• Maintain strategic plans for MIT roster & training schedule templates, including location planning and progress tracking, to proactively manage the balanced deployment of MITs throughout their training
• Own the Training Restaurant program and certifications, working with Market Leadership to assess training effectiveness, identify skills and talent development opportunities, and drive best-in-class results, both in program execution and quality of outcomes
• Spend 60-70% of the time in the field, facilitating market-level trainings, evaluating training store performance, supporting implementation, and enabling feedback loops
• Collaborate with the Market Director to create development plans aligned to market needs and to manage weekly check-in cadence to ensure program consistency and alignment
• Enable market-level training validation reporting across all roles, partnering with Operations Leadership to drive cross-training and developmental outcomes
• Partner with the Market Director and Regional Managers to develop strategic training plans that drive results on specific operational and training needs in the region
• Manage feedback for all training programs through post-training surveys, onsite visits, and other methods
• Partner with the Market Director, Regional Manager, and NSO team to ensure a strong bench of trainers and consistent execution of training standards for New Store Openings
• Build and implement tools to support development and training execution within stores, in collaboration with Learning and Development content team

Senior Design Manager

Manager, Lead Management

Senior Regional Marketing Associate

Client Success Associate

Manager, Growth – Integrated Marketing

Client Success Manager

Associate Account Manager, SMB

Client Success Manager

Account Manager, SMB

Market Launch Operations Leader

Manager, Corporate Accounts Onboarding

Senior Associate, Finance

Account Manager, Bilingual

Training Partner