Grubhub

Account Executive

• Engage the most wanted restaurants in your territory and help us discover those hidden gems our diners are craving.
• Gather restaurant feedback, monitor competitor activity, marketing opportunities, and provide recommendations for improvement to management.
• Consult with restaurant owners on the benefits of joining GrubHub and having access to our rapidly growing community of hungry diners.
• Identify needs and goals of the restaurant and demonstrate how Grubhub can help grow their business.
• Conduct extensive cold calling (60+ dials per day), emailing, and social outreach to prospective decision makers.
• Manage a territory and own the entire sales pipeline from prospecting to closing.
• Secure appointments with prospective clients to uncover needs and present the value of a partnership.
• Travel into the market to conduct in person sales pitches with merchant owners.
• Exceed high-volume sales goals while working within a team environment.

Data Analyst

• Lead key paid media efforts around marketing measurement, attribution, experimentation
• Drive data-informed decision-making connecting marketing investment to business outcomes
• Assess MarTech needs and transform optimization and channel management

Manager, Marketing Analytics

• Drive net new corporate revenue by selling Grubhub Corporate’s products and services to enterprise customers
• Own the full sales cycle from outbound prospecting through close, with a strong emphasis on self sourced pipeline
• Build pipeline through high volume, targeted outbound activity including cold outreach, calls, and account based prospecting
• Convert outreach into executive level meetings, discovery sessions, and virtual or in person presentations
• Lead consultative, multi stakeholder sales conversations with key decision makers, effectively navigating objections
• Run structured needs analysis to quantify opportunity size and design solutions that drive adoption and long term value
• Develop and execute strategic sales plans by industry and account, aligned to clear revenue targets
• Clearly articulate differentiated value propositions tailored to each client’s use case
• Maintain disciplined pipeline management and accurate forecasting in CRM
• Partner with internal teams to ensure smooth program implementation and maximize client adoption
• Consistently meet and exceed sales targets while contributing to team collaboration and shared best practices

Enterprise Account Executive

Account Manager

• Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
• Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized
• Provide these accounts with a contact number for emergencies
• Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements
• Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
• Serve as a trusted advisor by providing data-driven insights and strategic guidance

Strategic Partnerships Manager, SMB

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion.
• Cultivate restaurant relationships and drive growth.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.

Account Manager – Merchant Accounts

• Analyze complex datasets from various sources to identify meaningful trends, patterns, and insights
• Apply statistical techniques and methodologies to extract actionable information
• Develop data-driven insights and recommendations that address business challenges, improve processes, and drive growth
• Translate analytical findings into clear and concise business implications
• Design, develop, and maintain insightful reports, dashboards, and data visualizations using Tableau or other data visualization tools to effectively communicate findings to stakeholders
• Build and enhance financial models to forecast business performance, evaluate strategic initiatives, and support decision-making
• Present analytical findings, insights, and recommendations to stakeholders, including management and cross-functional teams
• Collaborate with business stakeholders to understand their needs, define analytical projects, and provide ongoing support
• Monitor key performance indicators (KPIs) and track business performance to identify areas for improvement and opportunities for optimization
• Identify and implement process improvements to enhance data quality, streamline analysis, and increase efficiency

Analyst – Restaurant Analytics

Payroll

• Oversee and review quarterly/periodic tax filings by third-party vendor, ADP
• Track federal, state, and local tax legislation to ensure systems like Workday or ADP are updated
• Federal, state, and local payroll tax reconciliations and review annual payroll tax filings
• Process W-2 amendments and corrections in both Workday and ADP
• Manage state withholding and unemployment tax accounts
• Address employee inquiries and concerns related to payroll
• Creation and maintenance of payroll SOPs

Senior Tax Payroll Analyst

Product Manager

• Own the loyalty product portfolio, with a focus on improving relevance, conversion, and diner retention
• Manage strategic partnerships that affect the diner experience
• Partner with design to deeply understand diner needs and translate insights into clear, high-quality product experiences
• Define success metrics and run a rigorous experimentation program to improve core outcomes including CTR, engagement, and conversion
• Build alignment across engineering, design, data science, and marketing stakeholders; communicate tradeoffs and prioritization decisions with clarity

Principal Product Manager – Loyalty & Subscriptions

Manager

• Oversee a regional team of Account Managers and Senior Account Managers.
• Lead, mentor, and support a team of account managers for high performance and engagement.
• Foster a collaborative team environment promoting excellence in client service.
• Guide the team through tactical problem-solving and operational challenges.
• Serve as an escalation point for regional client accounts, building strong relationships.
• Collaborate closely with sales, marketing, product, and customer support teams.

Manager, SMB Accounts

• Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
• Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized
• Provide these accounts with a contact number for emergencies
• Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements
• Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
• Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance
• Be prepared to travel to meet with top partners and attend key industry events

Strategic Partnership Manager, SMB

• Develop a solid understanding of Grubhub's products and services
• Assist in managing a portfolio of accounts, ensuring timely communication
• Address basic inquiries or concerns from clients
• Assist restaurants in attracting new diners and boosting order volume
• Conduct regular check-ins with restaurant partners to gather feedback
• Maintain accurate and up-to-date records of client interactions
• Participate in training sessions and workshops to enhance product knowledge and sales skills
• Proactively seek opportunities to contribute to team goals and initiatives

Account Manager, SMB

• Develop a solid understanding of Grubhub's products and services
• Assist in managing a portfolio of accounts
• Conduct regular check-ins with restaurant partners
• Respond to restaurant inquiries and account issues
• Maintain accurate records of client interactions
• Participate in training sessions and workshops
• Proactively seek opportunities to contribute to team goals

Account Executive, Bilingual

• Drive Fulfillment Strategy: Partner with logistics operations, product, and technology teams to develop short- and long-term strategic roadmaps that ensure our fulfillment network is best-in-class
• Define the "Why": Create opportunity analyses and strategic documentation that map a breadth of opportunities to our overarching business goals, ensuring full stakeholder visibility
• Lead Cross-Functional Alignment: Host and facilitate recurring meetings with logistics, engineering, data science, and product stakeholders to maintain alignment on key objectives
• Author Product Briefs: Write clear Product Opportunity Assessment documents and Product Briefs that detail high-level outcomes and guide development for our delivery estimation system
• Own the Product Lifecycle: Lead projects from early definition and problem scoping through to execution, working cross-functionally to ensure the built solution solves the right problems
• Drive Agile Development: Participate in Agile sprint ceremonies, translating formal Product Briefs into actionable JIRA epics and tickets for the development team
• Improve System Accuracy: Deliver features and optimizations that directly improve the precision, reliability, and performance of the delivery estimation system
• Leverage Analytics: Write SQL queries in Redash to uncover performance trends, identify irregularities, and measure the impact of product changes
• Run Experiments: Design, submit, and facilitate experiments to test stakeholder hypotheses and drive iterative improvements
• Lead User & System Research: Own qualitative and quantitative research to better define the needs of users, stakeholders, and backend systems. Translate complex data into cohesive narratives and visualizations.

Staff Product Manager – Fulfillment

• Define the Growth Strategy: Own the overarching product roadmap for our Delivery as a Service (DaaS) business line, identifying new market opportunities, evaluating competitive landscapes, and defining the path to massive scale
• Advocate and Secure Resourcing: Adeptly navigate the organization to pitch strategic initiatives, advocate for necessary engineering and operational resources, and ensure organizational buy-in from executive level stakeholders
• Drive Business Outcomes: Partner closely with Logistics, Sales, and Operations leadership to align on pricing models, SLA standards, and go-to-market strategies that drive revenue and volume growth
• Own the DaaS Delivery Lifecycle: Serve as the SME for the entire DaaS delivery flow. Understand the intricate touchpoints across dispatch, routing, ETA, and support, pulling in the right cross-functional teams at the right time to ensure flawless execution
• Build for B2B Scale & Process Integration: Lead the development of robust external APIs, merchant portals, and webhook integrations. Partner with the business team on establishing standard operating procedures and onboarding processes required to scale external partner integrations efficiently
• Oversee Complex Execution: Write Product Briefs and review architectural requirement docs. Partner with engineering teams to ensure our backend systems can support the unique SLAs of third-party volume without disrupting core operations
• Leverage Analytics: Write SQL queries in Redash to uncover performance trends, identify irregularities, and measure the impact of product changes
• Cross-Organizational Quarterbacking: Drive complex, multi-team dependencies. When launching a new partner or capability, smoothly orchestrate the efforts of logistics, billing, engineering, legal, and support teams
• Act as a Force Multiplier: Raise the bar for the entire product organization. Establish best practices for product discovery, data analysis, and technical scoping across the team
• Mentor and Guide: Provide formal and informal mentorship to mid-level and senior PMs within the logistics and fulfillment pods, ensuring their system-level work aligns with the broader DaaS strategy.

Account Executive

Manager, Marketing Analytics

Enterprise Account Executive

Strategic Partnerships Manager, SMB

Account Manager – Merchant Accounts

Analyst – Restaurant Analytics

Senior Tax Payroll Analyst

Principal Product Manager – Loyalty & Subscriptions

Manager, SMB Accounts

Strategic Partnership Manager, SMB

Account Manager, SMB

Account Manager, SMB

Account Executive, Bilingual

Staff Product Manager – Fulfillment

Principal Product Manager – Fulfillment