Grubhub

Account Manager

• Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion.
• Cultivate restaurant relationships and drive growth.
• Assist in managing a portfolio of accounts, ensuring timely communication and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners and boosting order volume.
• Conduct regular check-ins with restaurant partners to gather feedback and assess satisfaction levels.
• Respond to restaurant inquiries and account issues, and route them to appropriate company departments.
• Maintain accurate records of client interactions, including notes on discussions and action items.
• Participate in training sessions to enhance product knowledge and sales skills.

Account Manager, Bilingual

Affiliate Manager

• Facilitate “Dark Training” programs, using unopened locations as full-service simulation environments
• Facilitate & Audit Train-the-Trainer and Facilitator Certifications for above-store Dark Training support and store-level managers
• Establish new Training Locations and hubs within the market to enable scalable growth and reduced time-to-readiness, while maintaining quality execution and performance
• Implement structured development cadence within market, including orientations, training workshops, ongoing manager development, and other learning initiatives
• Maintain strategic plans for MIT roster & training schedule templates, including location planning and progress tracking, to proactively manage the balanced deployment of MITs throughout their training
• Own the Training Restaurant program and certifications, working with Market Leadership to assess training effectiveness, identify skills and talent development opportunities, and drive best-in-class results, both in program execution and quality of outcomes
• Spend 60-70% of the time in the field, facilitating market-level trainings, evaluating training store performance, supporting implementation, and enabling feedback loops
• Collaborate with the Market Director to create development plans aligned to market needs and to manage weekly check-in cadence to ensure program consistency and alignment
• Enable market-level training validation reporting across all roles, partnering with Operations Leadership to drive cross-training and developmental outcomes
• Partner with the Market Director and Regional Managers to develop strategic training plans that drive results on specific operational and training needs in the region
• Manage feedback for all training programs through post-training surveys, onsite visits, and other methods
• Partner with the Market Director, Regional Manager, and NSO team to ensure a strong bench of trainers and consistent execution of training standards for New Store Openings
• Build and implement tools to support development and training execution within stores, in collaboration with Learning and Development content team

Account Manager, Bilingual

Training Partner