Strategic Partnerships Manager, SMB

Grubhub

Strategic Partner Manager responsible for critical SMB accounts at Grubhub. Focused on account plans, retention, and revenue growth while collaborating with cross-functional teams.

Posted 7/21/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management, focusing on retention, upselling, and cross-selling while leveraging data-driven insights to provide tailored solutions. Proficient in collaborating with cross-functional teams to address complex challenges and drive revenue growth.

Highest-signal resume keywords

Account Management ExperienceStrategic PlanningSalesforce.com ProficiencyData-Driven InsightsFluency in Mandarin or Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementStrategic PlanningUpsellingCross-SellingRevenue Growth

Soft Skills

CommunicationCollaborationProblem-SolvingCustomer Advocacy

Tools & Technologies

Salesforce.comMS OfficeGoogle Products

Industry Keywords

Restaurant OwnersEnterprise Account ManagementRetentionNew Diner Acquisition

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized
Provide these accounts with a contact number for emergencies
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements
Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
Serve as a trusted advisor by providing data-driven insights and strategic guidance

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of experience and High School degree/GED
Must be located in Los Angeles, CA
4-6 years of account management or enterprise account management experience
Experience working with (or selling to) restaurant owners is a major plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required
Candidates fluent in Mandarin or Spanish are strongly preferred

Benefits

Comp & perks

competitive salary package including equity and 401K
multiple medical, dental, and vision plans to meet all of our employees' needs
many benefits and perks that are not listed