Principal Product Manager – Loyalty & Subscriptions

Grubhub

Principal Product Manager leading loyalty product strategy and diner retention initiatives for Grubhub. Focusing on improving conversion metrics and collaborating with cross-functional teams.

Posted 7/2/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesLead💰 $174,000 - $193,500 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the loyalty product portfolio, with a focus on improving relevance, conversion, and diner retention
Manage strategic partnerships that affect the diner experience
Partner with design to deeply understand diner needs and translate insights into clear, high-quality product experiences
Define success metrics and run a rigorous experimentation program to improve core outcomes including CTR, engagement, and conversion
Build alignment across engineering, design, data science, and marketing stakeholders; communicate tradeoffs and prioritization decisions with clarity

Requirements

What you’ll need

7+ years of Product Management experience, including ownership of a high-traffic consumer surface
Demonstrated track record of improving conversion through experimentation and iteration
Strong UX sensibility and experience working closely with design to define and ship consumer-facing experiences
Data fluency with experimentation and analytics (for example: defining success metrics, designing A/B tests, interpreting results; SQL or equivalent analytics tooling experience)
Experience in eCommerce, marketplace, or other consumer product environments
BA/BS required; MBA is a plus

Benefits

Comp & perks

Competitive salary package including equity and 401K
Multiple medical, dental, and vision plans to meet all of our employees' needs
Many benefits and perks that are not listed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementConversion OptimizationExperimentationA/B TestingData AnalysisSQLConsumer-Facing Product DevelopmentSuccess Metrics DefinitionIterationHigh-Traffic Consumer Surface Ownership

Soft Skills

CommunicationCollaborationStrategic ThinkingClarity in Decision-Making

Certifications

BA/BSMBA