Account Manager – Merchant Accounts

Grubhub

Account Manager overseeing SMB restaurant accounts at Grubhub. Cultivating relationships and driving growth while ensuring account optimization and satisfaction.

Posted 7/8/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $64,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion.
Cultivate restaurant relationships and drive growth.
Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of experience and High School degree/GED required.
2-4 years of Sales or Account Manager experience.
Experience working with (or selling to) restaurant owners is a major plus.
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
Experience with Salesforce.com or similar CRM is a plus.
Native-level fluency in English is required.
Candidates fluent in Mandarin or Spanish are strongly preferred.
Strong verbal and written communication skills.
Proven track record of success in meeting and exceeding goals.

Benefits

Comp & perks

Competitive salary package including equity and 401K.
Multiple medical, dental, and vision plans to meet all of our employees' needs.
Many benefits and perks that are not listed.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesAccount ManagementClient CommunicationData ManagementFeedback Assessment

Soft Skills

Verbal CommunicationWritten CommunicationProblem SolvingInterpersonal Skills

Certifications

Bachelor’s DegreeHigh School Degree/GED