Manager, SMB Accounts

Grubhub

Manager for SMB Merchant Network overseeing Account Managers and ensuring client satisfaction at Grubhub. Leading team operations and fostering strong client relationships in a dynamic environment.

Posted 7/2/2026full-timeChicago • Illinois, New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee a regional team of Account Managers and Senior Account Managers.
Lead, mentor, and support a team of account managers for high performance and engagement.
Foster a collaborative team environment promoting excellence in client service.
Guide the team through tactical problem-solving and operational challenges.
Serve as an escalation point for regional client accounts, building strong relationships.
Collaborate closely with sales, marketing, product, and customer support teams.

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of experience and High School degree/GED.
4–6 years of relevant experience in sales or account management processes.
1–2 years of direct management or team leadership experience highly preferred.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office/Google Workspace.
Native-level fluency in English is required. Fluency in Mandarin or Spanish is strongly preferred.
Strong verbal and written communication skills.
Solid analytical and problem-solving skills.
Ability to adapt quickly to shifting priorities and organizational changes.

Benefits

Comp & perks

Competitive salary package including equity and 401K.
Multiple medical, dental, and vision plans to meet employees' needs.
Various unlisted benefits and perks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account Management ProcessesSales StrategiesAnalytical SkillsProblem-Solving Skills

Soft Skills

Team MentoringCollaborationAdaptability