Principal Product Manager – Fulfillment

Grubhub

Principal Product Manager focusing on Delivery as a Service (DaaS) at a logistics tech company. Leading product strategy, overseeing API integrations, and mentoring product managers in a hybrid role.

Posted 6/26/2026full-timeNew York City • Illinois, New York • 🇺🇸 United StatesLead💰 $174,000 - $193,500 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Define the Growth Strategy: Own the overarching product roadmap for our Delivery as a Service (DaaS) business line, identifying new market opportunities, evaluating competitive landscapes, and defining the path to massive scale
Advocate and Secure Resourcing: Adeptly navigate the organization to pitch strategic initiatives, advocate for necessary engineering and operational resources, and ensure organizational buy-in from executive level stakeholders
Drive Business Outcomes: Partner closely with Logistics, Sales, and Operations leadership to align on pricing models, SLA standards, and go-to-market strategies that drive revenue and volume growth
Own the DaaS Delivery Lifecycle: Serve as the SME for the entire DaaS delivery flow. Understand the intricate touchpoints across dispatch, routing, ETA, and support, pulling in the right cross-functional teams at the right time to ensure flawless execution
Build for B2B Scale & Process Integration: Lead the development of robust external APIs, merchant portals, and webhook integrations. Partner with the business team on establishing standard operating procedures and onboarding processes required to scale external partner integrations efficiently
Oversee Complex Execution: Write Product Briefs and review architectural requirement docs. Partner with engineering teams to ensure our backend systems can support the unique SLAs of third-party volume without disrupting core operations
Leverage Analytics: Write SQL queries in Redash to uncover performance trends, identify irregularities, and measure the impact of product changes
Cross-Organizational Quarterbacking: Drive complex, multi-team dependencies. When launching a new partner or capability, smoothly orchestrate the efforts of logistics, billing, engineering, legal, and support teams
Act as a Force Multiplier: Raise the bar for the entire product organization. Establish best practices for product discovery, data analysis, and technical scoping across the team
Mentor and Guide: Provide formal and informal mentorship to mid-level and senior PMs within the logistics and fulfillment pods, ensuring their system-level work aligns with the broader DaaS strategy.

Requirements

What you’ll need

7+ years of Product Management experience, ideally in logistics, marketplace platforms, gig economy, or operations-heavy tech;
shipped 0-to-1 products that reached meaningful scale
B2B & Platform Expertise: Experience building and scaling B2B SaaS, API-driven platforms, or white-label solutions
Scaling & Process Building: A proven history of taking early-stage products and establishing the necessary processes, frameworks, and operational rigors to scale them into mature offerings
Data-Driven Rigor: A highly analytical mindset with the ability to leverage quantitative insights and qualitative research to inform strategy, drive alignment, secure resources, and measure success
Technical & Domain Depth: Ability to go deep into system architecture, API design, and backend routing, while going wide enough to connect these systems to the broader business ecosystem
Executive Presence: Exceptional written and verbal communication skills, with a history of successfully influencing executive leadership and external enterprise partners
Track record of cross-functional leadership, successfully shipping products under tight timelines while partnering with design, engineering, data science, and business teams
Startup-ready mindset, featuring rapid prototyping, crisp scoping, clear communication, and comfort owning ambiguous problem spaces
Experience designing AI-powered workflows or tools that hide complexity from users, making sophisticated capabilities feel simple and intuitive
Proven ability to define and validate business models, working with finance and operations teams to ensure unit economics work while building products users love.

Benefits

Comp & perks

competitive salary package including equity and 401K
multiple medical, dental, and vision plans to meet all of our employees' needs
many benefits and perks that are not listed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementSQLAPI designBackend routingData analysisProduct discoveryTechnical scopingB2B SaaSWebhooksExternal APIs

Soft Skills

Executive presenceWritten communicationVerbal communicationCross-functional leadershipMentorshipAnalytical mindsetInfluencingProblem-solvingCollaborationOrganizational buy-in