Strategic Partnership Manager, SMB

Grubhub

Strategic Partnership Manager responsible for optimizing accounts and driving diner acquisition for Grubhub's SMB Merchant Network. Building relationships and executing strategic plans for retention and growth.

Posted 6/30/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $96,960 - $121,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management, focusing on retention, upselling, and cross-selling while providing data-driven insights to optimize partner performance. Proficient in leveraging CRM tools and collaborating with cross-functional teams to deliver tailored solutions.

Highest-signal resume keywords

Account ManagementSalesforce.com ExperienceRestaurant Industry KnowledgeFluency in Mandarin or SpanishStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic Account PlanningData-Driven InsightsRevenue Growth StrategiesUpselling and Cross-SellingMS Office ProficiencyGoogle Products Proficiency

Soft Skills

Strong Organizational SkillsTime ManagementProblem-SolvingPositive AttitudeSelf-Starter

Tools & Technologies

Salesforce.comCRM Software

Industry Keywords

Restaurant OwnersDiner AcquisitionPartner AgreementsCross-Functional CollaborationMarket Navigation

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized
Provide these accounts with a contact number for emergencies
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements
Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance
Be prepared to travel to meet with top partners and attend key industry events

Requirements

What you’ll need

Bachelor’s Degree or equivalent years of experience and High School degree/GED
Must be located in Los Angeles, CA
4-6 years of account management or enterprise account management experience
Experience working with (or selling to) restaurant owners is a major plus
Restaurant experience is also a plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required
Candidates fluent in Mandarin or Spanish are strongly preferred
Ability and desire to do whatever it takes to find solutions for merchants
Strong verbal and written communication skills
Strong organizational and time management skills
Confident making outbound dials on the phone
Willingness/ability to travel and speak to restaurants in person
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Benefits

Comp & perks

equity
401K
multiple medical, dental, and vision plans