Banner Health

Community Manager

• Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility.
• Serve as a friendly and accessible resource, fostering deep connections with members during every interaction.
• Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees.
• Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them.

Community and Member Outreach Assistant

Operations

• Provides leadership and oversight of centralized and decentralized contact center teams supporting scheduling, intake and various access related phone calls into the Banner Health System.
• Manages the daily operations of central scheduling and pre-registration functions where applicable for hospitals and ancillary services within the enterprise.
• Serves all customers by building relationships across the organization to promote engagement and increase customer, employee and physician satisfaction.
• Coaches and develops department reports, managing daily operations and monitoring standards for success.
• Evaluates metrics to meet key performance indicators, and supports the organization’s leadership to drive change.
• Responsible for emphasizing excellence within the Contact Centers through strong communication and interpersonal skills.
• Monitors performance for the teams and is accountable for department success.
• Participates in performance appraisals, recruitment, employee retention and compensation planning.

Senior Manager, Contact Operations

Human Resources

• Supporting multi levels of leadership (supervisor to senior director) with employee relations concerns, varying from attendance, performance, and behavioral concerns to complex interpersonal and regulatory issues
• Acts as a system focal point for implementing and managing employee relations programs and initiatives
• Investigates and resolves employee relations concerns impacting the work environment
• Provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards
• Assesses situations and environments affecting employee relations, and provides leaders with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws
• Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, compliance trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department
• Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status
• Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports
• Acts as a resource to staff and leaders in the area of employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, etc.
• Develops training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures
• Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives
• Interacts with all levels of management and employees, often relaying highly sensitive messages, coaching and counseling managers in appropriate application of programs and policies, and dealing with highly complex, and sometimes emotional situations

Employee Relations Business Partner

• Provide leadership to the organization’s operational units including Business Excellence, vendor oversight, accreditation, mailroom, regulatory and policy oversight, and logistical coordination
• Ensure the development of standards, systems, policies and procedures that align with established regulatory requirements
• Develops and implements operational goals and objectives, providing leadership and expertise in the development, implementation, oversight, and evaluation of applicable programs/services
• Manages quality assurance, targeted plans, goals, and activities in operational units
• Establishes and maintains strong working relationships with business entities, centralized/corporate departments

Director, Banner Plans and Networks Operations

• Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility
• Serve as a friendly and accessible resource, fostering deep connections with members during every interaction
• Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees
• Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them
• Collaborate with key internal departments and external clients to ensure members receive continued access to care
• Establish and maintain relationships with community partners
• Act as a liaison with state AHCCCS and local county and state agencies

Full-stack Engineer

• lead Banner Health’s enterprise software engineering strategy
• shape digital experiences for patients and clinicians
• inspire and develop high-performing engineering teams
• drive execution on an ambitious, innovation-forward roadmap
• partner closely with senior leaders to ensure technology accelerates Banner’s goals
• establish and maintain software development excellence across the enterprise
• drive digital transformation through innovative software solutions
• envision, develop, and execute the strategic roadmap for software development
• ensure delivery of high-quality, scalable software solutions
• partner with business stakeholders to align technology solutions with organizational goals

Executive Director, Software Engineering

Medical Billing and Coding

• Evaluates medical records and provides clinical and surgical abstraction for complex surgical services
• Accurately codes diagnostic and procedural information
• Consults with medical providers for clarifications
• Abstracts clinical diagnoses and procedure codes
• Ensures compliance with coding rules and regulations
• Compiles daily and monthly reports

Profee Coder – Complex Surgical Oncology

Auditor

• Independently review patient medical charts for compliance
• Provide feedback and assistance to facilities for compliance
• Perform quality medical record reviews and data analysis
• Monitor and track Corrective Action Plans (CAPs)
• Report potential risk or compliance issues
• Support continuous improvement in Medical Management

Health Plan LPN Auditor

• Provides coding and abstracting for mid-tiered complexity range of acute care services at all Banner hospitals
• Reviews diagnosis and diagnostic information and codes and abstracts diagnoses and/or procedures on inpatient records using ICD CM and PCS coding classification systems
• Completes MS-DRG and APR-DRG assignments on inpatient records as appropriate
• Ensures ethical and accurate coding in accordance with all regulatory requirements and AHIMA Standards of Ethical Coding

Inpatient Facility HIMS Complex Coder

Therapist

• Independently provides respiratory care, pulmonary and cardiology diagnostic testing to patients
• Performs all basic modalities of respiratory care as prescribed by physicians
• Applies and manages mechanical ventilators in collaboration with physicians
• Assembles, operates, maintains, and troubleshoots durable medical equipment
• Performs patient assessments and evaluates response to care
• Communicates and collaborates with resource staff
• May supervise department staff
• May be assigned to various areas requiring respiratory care

Respiratory Therapist – Pulmonary

• Supports clinic locations in CA, NV and WY ensuring high level of productivity and quality patient care.
• Oversees day-to-day activities of facilities within geographic area.
• Monitors overall practice performance and develops productivity action plans.
• Conducts special managerial projects assigned by Service-line leaders.
• Provides operational leadership, direction and support to practice managers.
• Facilitates assimilation of newly hired practice managers into the group practice setting.
• Works with Service-line leaders to develop annual operating and capital budgets.
• Participates in development of marketing plan in conjunction with regional leadership team.

Director, Practice Operations

Recruitment

• Performs nuclear medicine procedures by following and verifying referring providers’ orders.
• Educates patients/families regarding procedure and/or treatment to be performed.
• Produces high quality images and prepares/presents them with other pertinent patient information for timely interpretation.
• Demonstrates competence in performing prescribed invasive/interventional procedures if applicable in accordance with established policies.
• Performs and evaluates equipment quality control measurements.
• Accountable for the ethical, legal, and professional responsibilities related to radiology practice.
• Assures the efficient operation of workflow of the department.
• Independently performs prescribed procedures in accordance with department/facility policies, procedures and protocols to patients.

Acute Nuclear Medicine Technologist

• Performs all exams by following and verifying referring providers’ orders
• Adheres to established protocols and provides all pertinent patient information utilized by Radiologist for complete dictation
• Uses independent judgement and applies learned methodologies according to established policy and procedures for all ultrasound exams
• Scanning competencies should include, at a minimum, all patient ages, acuity levels and classes, independently and without quality issues
• Performs ultrasound guided procedures and works closely with radiologist or provider
• Educates patients and families about procedure and/or treatment to be performed
• Demonstrates professional behavior and conduct in all interactions
• Fosters teamwork, ensures efficient use of resources and advocates for quality patient outcomes
• Performs and evaluates equipment quality control measurements
• Performs troubleshooting as needed and notifies appropriate personnel to maintain equipment performance
• Maintains a safe environment for patients, personnel, and visitors
• Adheres to safety policies
• Ensures imaging areas and equipment are in a constant state of 'Ready'
• Demonstrates competence in performing prescribed invasive/interventional procedures if applicable and in accordance with established policies
• Maintains proficiency and competencies signed off for all studies related to certification(s)
• Performs high quality imaging and in accordance with training received
• Accountable for the ethical, legal, professional and certification responsibilities related to the practice
• Maintains confidentiality of all work information
• Assures the efficient operation of workflow in the department through patient triage and prioritization
• Monitors and maintains an adequate inventory of supplies and material to ensure uninterrupted services

Acute Ultrasound Technologist I

Financial Planning and Analysis

• Coordinate a smooth patient flow process by answering phones and scheduling appointments
• Provide registration of patient and insurance information, obtaining required signatures
• Verify insurance coverage and validate referrals and authorizations
• Calculate and collect patient liability according to verification of insurance benefits
• Enter payments/charges for services rendered and perform daily payment/charge reconciliation
• Schedule office visits and procedures, maximizing reimbursement
• Demonstrate proactive interpersonal communications skills while dealing with patient concerns
• Assist in responding to requests for patient medical records according to company policies
• Provide a variety of patient services to assist in patient flow
• Work independently under regular supervision in a fast paced, multi-task environment

Front Desk Patient Financial Services – Gastroenterology

• responsible for the evaluation, planning, administration, and supervision of Physical Therapy treatment in accordance with physician referral
• evaluates patient's functional abilities and limitations
• implements individualized treatment plan
• documents according to professional practice guidelines set by regulatory agencies
• communicates pertinent patient information to ensure the best possible follow through of care
• exhibits adaptability in assignments as it relates to required 1:1 mentorship hours
• demonstrates appropriate supervision and delegation of personnel

Community and Member Outreach Assistant

Senior Manager, Contact Operations

Employee Relations Business Partner

Director, Banner Plans and Networks Operations

Community and Member Outreach Assistant

Executive Director, Software Engineering

Profee Coder – Complex Surgical Oncology

Health Plan LPN Auditor

Inpatient Facility HIMS Complex Coder

Respiratory Therapist – Pulmonary

Director, Practice Operations

Acute Nuclear Medicine Technologist

Acute Ultrasound Technologist I

Front Desk Patient Financial Services – Gastroenterology

Physical Therapist, PT OCS Resident