Banner Health

Customer Support

• Handles incoming requests for referrals for new orders and refills.
• Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity.
• Provides ongoing follow-up of requests up to, and following, patient discharge.
• Builds equipment order using information in patient medical record to coordinate patient services.
• Ability to review and offer alternate product support and suggestions to improve patient care and quality outcomes.
• Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility.
• Performs data entry of patient intake information into computer system and records insurance information and authorization requirements and notes in the computer system.
• Coordinates delivery of requested services and referrals as appropriate.
• Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff.
• Trains and provides mentor support for new staff members.
• Serves as a role model within the Customer Care Specialist team.

Senior Customer Care Representative

Patient Service Representative

• Pre-register and financially clear patients scheduled for services
• Verify demographics and insurance eligibility
• Create patient estimates and review prior balances
• Communicate and educate patients on insurance benefits
• Collect patient responsibility and develop payment plans

Patient Access Pre-Service Representative

Director

• Lead the Identity and Access Management (IAM) team
• Manage user access provisioning and privileged access management
• Collaborate with business teams and leadership
• Drive efficiency and metrics tracking

Director, IT Identity & Access Management

Scheduler

• Coordinates the scheduling of appointments for physicians
• Obtains necessary authorizations, pre-certifications and/or referrals
• Provides customer service for patients and families
• Schedules and re-schedules patients as necessary
• Answers incoming calls and documents correspondence
• Assists physicians in examination room when required
• May have supervisory accountability and/or provide direction to support staff
• Assuring efficient scheduling and workflow while maintaining outstanding customer relations

Physician Practice Scheduler

Consultant

• Execute internal audits from planning through reporting across operational, financial, and compliance areas.
• Develop and perform process walkthroughs, evaluate control design and effectiveness, and communicate results to management.
• Assess key risks, plan audits, and evaluate internal controls' design and effectiveness.
• Communicate audit results effectively and provide meaningful recommendations.
• Work closely with management and other departments to ensure timely completion of audits.

Senior Internal Audit Consultant

General

• Performs nuclear medicine procedures by following and verifying referring providers’ orders
• Educates patients/families regarding procedure and/or treatment to be performed
• Produces high quality images and prepares/presents them with other pertinent patient information for timely interpretation
• Prepares and maintains accurate documentation
• Demonstrates competence in performing prescribed invasive/interventional procedures if applicable
• Demonstrates competence in the administration of radiopharmaceuticals and other approved medications
• Performs and evaluates equipment quality control measurements
• Demonstrates the ability to troubleshoot and notifies appropriate personnel to maintain equipment performance
• Maintains a safe environment for patients, personnel, and visitors
• Adheres to safety policies
• Assures the efficient operation of workflow of the department
• Monitors and maintains an adequate inventory of supplies and material to ensure non-interruption of services
• Independently performs prescribed procedures in accordance with department/facility policies, procedures and protocols to patients

Acute Nuclear Medicine Technologist

Telehealth Nurse

• Monitor and provide surveillance for ICU, PCU, and CAF patients using advanced remote technology
• Identify adverse trends and intervene proactively
• Collaborate with bedside staff as a valued resource and partner in delivering excellent patient care
• Participate in population health management across the continuum to achieve optimal clinical, financial, operational, and patient satisfaction outcomes
• Collect and review patient information while applying appropriate standards of care
• Evaluate and collaborate with the interdisciplinary team in a timely manner while monitoring patient progress towards goals
• Serve as a resource to other staff members and facility-based clinical teams while precepting and mentoring when appropriate
• Maintain professional and technical knowledge by attending educational workshops and completing all mandatory education

Registered Nurse, Telehealth, ICU Services

Patient Navigator

• Provide personalized coordination, clarification, and communication of administrative aspects of care including patient needs assessments
• Assist with insurance verification, maintaining and handling documentation, and scheduling of appointments
• Partner with the clinical care team to ensure a timely diagnosis and treatment
• Optimize patient outcomes and ensure seamless experience for the patient and family
• Identify barriers and assist with additional resource support

Patient Services Navigator – Oncology

• Scheduling medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers
• Receiving and initiating calls to/from patients, providers, provider offices and facilities
• Effectively scheduling appointments, tests and/or procedures leveraging various electronic medical record/scheduling software systems
• Obtaining patient demographics, insurance information and necessary documents required to secure authorizations
• Providing patients with information, pre and post-test instruction, providing location of appointment and directions
• Effectively communicating and building impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues

Healthcare Scheduler

Business Operations

• Support critical process improvements by maintaining project documentation
• Coordinate cross-functional meetings and track action items across departments
• Serve as a central communication hub for project stakeholders
• Prepare agendas and presentation materials, take meeting minutes, and update project schedules

Project Management Coordinator, Research – Business Operations

Recruitment

• Plays a vital role as part of the surgical team, working closely alongside surgeons, nurses, and other healthcare professionals in the operating room
• Assists directly during surgical procedures by preparing the operating room, arranging surgical instruments, and ensuring a sterile environment is maintained
• Performs tasks such as passing instruments, retracting tissue, and operating equipment during surgery
• Participates in counting sharps, instruments, and sponges
• Ensures that all surgeon preference cards and pick lists are accurate
• Participates in or leads the training and orientation of surgical technology staff and students, as assigned

Senior Surgical Technologist – Float

Medical Assistant

• You will play a vital part in supporting technologists by preparing exam rooms, calling back and changing patients before exams, and performing IVs.
• Assist with patient care coordination, including scheduling appointments, handling lab specimens, and retrieving prior imaging.
• Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls, scheduling appointments, entering orders and providing general information to customers.
• Enters patient information into the computer, scans documents into PACS.
• May be responsible for QC/validations and facilitates requests for patient medical records.
• Assists technologists and nurses in pre and post procedure room preparation by obtaining necessary supplies and assisting patients as necessary.
• Ensures procedure rooms are stocked appropriately and understands sterile procedure.
• Coordinates patient appointments for procedures and treatments that may be required prior to timely discharge.
• Maintains adequate levels of office, dietary, and medical supplies and completes requisition forms when supplies need to be ordered.

Medical Imaging Assistant – Float

Manager

• Provide telephonic complex case management and make a meaningful difference in the lives of children and their families.
• Partner with members, caregivers, providers, and community resources to coordinate care, address barriers, and support the management of complex medical needs.
• Facilitate seamless transitions across the continuum of care, ensuring members receive high-quality, evidence-based, and family-centered support.
• Manage individual patients across the health care continuum to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
• Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
• Evaluate the medical necessity and appropriateness of care, optimizing patient outcomes.
• Establish and promote a collaborative relationship with physicians, payers, and other members of the health care team.

RN, Case Manager

Care Navigator

• Connect Banner Plan Network Members with services to maximize health care benefits
• Coordinate services into or out of care settings
• Assist with patient navigation through the healthcare system
• Participate in health care team meetings
• Educate internal members on care management and community resources
• Act as the designated BPN representative within the community
• Serve as a point of contact for community inquiries
• Identify potential outreach opportunities for community benefits
• Document all interventions and patient-related activities

Community Care Navigator

• Expands and develops knowledge with exposure to a variety of roles related to area of study
• Participates on work teams, contributes to projects and initiatives, and performs various tasks as needed by the assigned unit/department
• Performs research and prepares reports on assigned topics and/or projects when required
• Works as a member of a team providing service to internal and external customers