Support Engineer

• Résoudre des problèmes techniques complexes.
• Collaborer avec toutes les ressources disponibles pour résoudre des incidents complexes rapidement.
• Être le représentant des clients auprès de nos équipes internes.
• Développer votre expertise technique en travaillant sur des cas d'utilisation complexes.
• Trouver des solutions et participer à l'amélioration des diagnostics techniques.
• Soutenir nos clients en répondant à leurs demandes via un système de billetterie ou par téléphone.

Technicien Support, Elite

• User support & requirements analysis
• Collect and qualify user requests
• Translate business issues into technical elements
• Advise and assist users in using the solution
• Provide responsive, service-oriented support
• Analyze and resolve application and technical incidents (level 1 and 2)
• Identify root causes of malfunctions
• Use application and system logs for troubleshooting
• Query databases to investigate incidents
• Verify data consistency
• Monitor application jobs and batch processes
• Write and update documentation and procedures

Technician / Application Support Technician

• User support and assistance
• Take ownership of and resolve Level 1 technical incidents (workstations, software, basic networking)
• Provide on-site support to employees
• Diagnose and resolve hardware and software malfunctions
• Escalate complex incidents to Level 2 or specialized teams
• Workstation management
• Install, configure and update Windows 10 / Windows 11 workstations
• Image deployment and system cloning (mastering)
• Replace and configure hardware components
• Administration & tools
• Manage user accounts via Active Directory
• Manage and track tickets using an ITSM tool
• Install and configure business applications
• Participate in internal IT projects (deployments, migrations, hardware renewals)
• Write and update technical documentation
• Raise user awareness and guide users on best practices

Local Support Technician

• Assurer le support de niveau 2 et le traitement des incidents complexes
• Diagnostiquer et résoudre les dysfonctionnements matériels, logiciels et réseaux
• Intervenir sur les postes de travail, périphériques, équipements mobiles et outils collaboratifs
• Assurer le suivi des incidents jusqu'à leur résolution complète
• Apporter un support technique aux techniciens de proximité
• Participer à la gestion des escalades et à la coordination avec les équipes infrastructures et applicatives
• Déployer, configurer et maintenir les équipements informatiques
• Rédiger et maintenir les procédures, modes opératoires et bases de connaissances

Référent technique, Support de proximité

• Prepare, install and configure desktop and laptop workstations
• Image systems and integrate devices into the IT environment
• Deploy business applications and software updates
• Participate in hardware refreshes and upgrades of the IT estate
• Configure user peripherals (printers, monitors, smartphones, docking stations)
• Handle level 1 and 2 incidents and service requests
• Provide on-site and remote user support
• Diagnose and resolve hardware, software and office productivity incidents
• Manage user accounts and permissions in Active Directory
• Track tickets and ensure service quality for users
• Assist with the management, inventory and monitoring of the IT asset fleet

IT Support Technician, Level 1/2

• Lead and coordinate major incident war rooms from initiation through service restoration.
• Assess incident severity, business impact, affected services, and prioritize recovery efforts.
• Drive a restoration-first approach by coordinating failover, rollback, rerouting, workaround, and recovery activities.
• Coordinate cross-functional technical teams, vendors, and operational stakeholders during critical incidents.
• Provide timely communication and executive-level updates on incident status, business impact, recovery progress, and estimated resolution timelines.
• Monitor incident progress, track action items, dependencies, and ensure accountability across participating teams.
• Maintain accurate incident documentation including timelines, decisions, recovery actions, MTTR, MTTD, and problem records.
• Utilize AI tools to assist with incident documentation, RCA drafting, transcript summarization, and operational efficiency.
• Participate in a 24x7 on-call and rotational support model for major incident management.

Junior Technical Support Engineer, Genesys, Amazon Connect, Nice

• Provide L3 production support for NICE CXone environments.
• Monitor and resolve production incidents, outages, and service requests.
• Perform RCA and implement preventive solutions.
• Support ACD, IVR, call routing, agent desktop, and digital channels.
• Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog.
• Support deployments, releases, and production changes.
• Troubleshoot APIs, CRM, telephony, and cloud integrations.
• Create troubleshooting guides and operational documentation.
• Collaborate with cross-functional teams on issue resolution.
• Drive automation and continuous operational improvements.

NICE CXOne Support Engineer

• Solves and documents Level 1 and Level 2 IT needs of users and productive operations associated with a ticket
• Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
• Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
• Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
• Manages IT assets (computer and communications equipment, servers, and licenses)
• Manages and coordinates access to IT tools while ensuring compliance with security standards
• Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
• Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
• Provides training to end users and transfers knowledge to other IT members, Proposes improvement ideas
• Works in full autonomy and reports to IT Lead or IT Manager

IT Support Engineer

• Assurer le support de proximité de premier niveau sur l’ensemble du périmètre Workplace et Audiovisuel
• Réaliser l’assistance et le dépannage sur tablettes et mobiles.
• Accompagner le déploiement et assurer le suivi des nouvelles solutions implémentées.
• Conduire des formations, à l’écrit et à l’oral, pour l’ensemble du personnel.
• Élaborer et mettre à jour les procédures.
• Créer et suivre le traitement des tickets de niveau 1.
• Participer à l’onboarding/offboarding des collaborateurs.
• Gérer le support de premier niveau en Audiovisuel

Technicien support de Proximité

• You will be responsible for acting as the technical interface with customers, field personnel, project managers and sales teams on the functional aspects of delivered systems
• Provide technical support to customers by phone or on site to assist field personnel during commissioning or maintenance phases
• Participate in developing technical solutions for commercial proposals
• Validate technical specifications from customers and suppliers
• Track and log issues in a dedicated tool
• Identify lessons learned and work with the Quality team to drive continuous improvement of products and practices
• Develop the customer relationship to become the preferred technical contact
• Collaborate with design teams (Engineering, R&D) to stay up to date with the new technologies being used

Technical Support Engineer – Synchronous Condenser

• Provide technical assistance to automotive customers in central Europe, addressing inquiries and resolving issues related to product performance and application.
• Plan, conduct, document, and evaluate tests in production, technical centers, and laboratories.
• Lead and participate in application technology and development projects, including thorough documentation and reporting.
• Coordinate and execute product qualifications with selected customers, ensuring compliance with industry standards.
• Characterize development materials and competitor products to support product development and improvement.
• Apply knowledge of composite material design models and approaches specifically for automotive applications.
• Compile and verify technical data for product datasheets, ensuring accuracy and relevance.
• Willingness to travel up to 50% of the time to support customers in Europe, predominantly Germany and North Italy.

Technical Support Engineer – Automotive Sector

• Provide Level 1 IT support to users
• Install, configure, and maintain workstations, software, and equipment
• Handle incidents and requests (diagnosis, resolution, follow-up)
• Support users while respecting the constraints of a medical environment
• Participate in continuous improvement of tools and procedures
• Collaborate with the client's internal teams

IT Support Technician

• Receive user requests (by phone and email).
• Analyze and document the customer's request.
• Perform an initial remote diagnosis.
• Triage and resolve incidents by creating and tracking tickets to ensure their closure using our management tool.
• Assist users with their equipment and business applications.

IT Support Technician, Portuguese Bilingual

• As a Terminal Software Technical Support Engineer, you will join Ingenico's Central Software Technical Support team, a group of technical experts providing advanced software support for Ingenico payment terminals worldwide. As a key escalation point for Ingenico's regional support organizations, you will investigate complex software issues, perform in-depth technical analysis, and collaborate closely with Software and Hardware R&D teams to identify root causes and drive resolutions. This role is ideal for professionals who enjoy troubleshooting, problem-solving, and working in a highly international and collaborative environment. You will play a critical role in ensuring the reliability, stability, and performance of Ingenico's AXIUM platform while supporting teams across multiple regions and developing expertise in innovative payment technologies. Key Responsibilities: Provide advanced software technical support for Ingenico AXIUM terminals and associated technologies. Manage, track, and investigate support requests through the JIRA ticketing system. Support Ingenico Regional Level 2 Software Support teams worldwide by providing technical expertise and guidance. Analyze terminal logs, traces, and diagnostic files to identify root causes and recommend corrective actions. Collaborate closely with Software and Hardware R&D teams to troubleshoot and resolve complex technical issues. Develop software samples and test applications to reproduce customer and regional support issues. Produce technical documentation, technical notes, and troubleshooting guides when required. Contribute to knowledge sharing and the continuous improvement of support processes and best practices. Build expertise in one or more technology domains embedded within Ingenico payment terminals.

Terminal Software Technical Support Engineer

• Provide technical support to Sungrow’s customers across Europe.
• Explain technical topics clearly and educate customers.
• Handle a wide range of requests with professionalism and empathy.
• Engage with cross-functional and international teams to enhance project delivery.

Technical Support

• Recueillir les demandes utilisateurs et qualifier les incidents
• Traduire les problématiques métiers en termes techniques
• Conseiller et accompagner les utilisateurs dans l’utilisation de la solution
• Analyser et résoudre des incidents applicatifs et techniques (niveau 1/2)
• Identifier les causes racines des dysfonctionnements
• Extraire et analyser des données pour comprendre le comportement du logiciel
• Interroger les bases de données pour investiguer les incidents
• Vérifier la cohérence des données
• Participer à la résolution d’incidents liés aux infrastructures (serveurs, réseaux, équipements)

Technicien, Support Applicatif

• Responsible for ensuring the successful integration, deployment, and optimal performance of the platforms by working closely with customers and cross-functional internal teams.
• Develop understanding of company’s products and technologies, plan and execute integration activities, monitor project progress, deploy and validate solutions in test environments, and provide ongoing customer support.
• Facilitate communication between stakeholders, deliver training to customers and support teams, continuously improve integration processes and tools, investigate technical issues, and collaborate with the Development team to resolve complex incidents.

VIE Integration and Support Engineer

• Elaborate, optimize and communicate flight tests planning.
• Prepare and manage flight tests dispatch.
• Ensure availability of flight tests documentation (including on board and regulatory flight authorizations).
• Follow-up tests execution to support maturity and safety.
• Prepare and coordinate all the aspects of a test campaign.
• Operate test means for flight tests (telemetry, radio, …).
• Screen and optimize test requests, screen and optimize planning, support readiness for test execution in close relation with stakeholders, follow-up flight tests related certification documentation.

Ground and Flight Test Operational Support Engineer

• Address IDEMIA IT related issues according to service-level agreements
• Solve and document Level 1 and sometimes Level 2 IT needs of users
• Support the installation and maintenance of operating systems, software and applications
• Manage communication with internal and external customers from request to resolution
• Assist external providers during IT activities and ensure compliance with company standards
• Manage IT assets and coordinate access to IT tools

D365 F&O Functional Support Analyst – Supply Chain and Manufacturing

• Handle tickets raised by users or partners (bugs, investigations, functional or accounting anomalies), analyze and diagnose incidents, prioritize requests according to their impact, and coordinate their resolution with the relevant teams.
• Master the main features and modules of the platform to understand customer use cases, reproduce reported issues, and support users on accounting and functional matters.
• Work closely with developers, product, support and operations teams to ensure fast and durable resolution of identified issues.
• Be able to investigate simple technical issues using the available tools (APIs, logs, Postman, basic SQL), understand technical exchanges with developers, and facilitate communication between business and tech teams.
• Document solutions, processes and best practices in the knowledge base to improve support quality and streamline future incident resolution.
• Identify recurring issues, report observed trends and actively contribute to continuous improvement of the product and internal processes.
• Help upskill team members, share best practices and contribute to a collaborative, solution-oriented culture.

Support Engineer jobs in France

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