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Groupe Interway

IT Support Technician, Portuguese Bilingual

Groupe Interway

Technician supporting IT services for Portuguese-speaking clients with ESDI, managing user requests and technical issues. Requires knowledge in Windows environments and bilingual in Portuguese.

Posted 7/4/2026contractBelfort • 🇫🇷 FranceMid-LevelSenior💰 €1,998 - €2,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical knowledge in IT support, including proficiency in the Windows environment and database management. Capable of effectively analyzing user requests and resolving incidents through ticket management and remote diagnosis.

Highest-signal resume keywords
Windows Environment ProficiencyHelpdesk ExperienceNetworking KnowledgeDatabase Management (SQL Server, MySQL, Oracle)Bilingual in Portuguese

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Windows 7Windows 10Windows ServerMicrosoft OfficeSQL ServerMySQLOracleIncident ResolutionTicket ManagementRemote Diagnosis
Tools & Technologies
Management Tool
Certifications & Qualifications
BAC Pro SENBTS SIODUT in Networks and Telecommunications
Industry Keywords
IT SupportHelpdeskNetworkingDatabase

Tech Stack

Tools & technologies
MySQLOracleSQL

About the role

Key responsibilities & impact
  • Receive user requests (by phone and email).
  • Analyze and document the customer's request.
  • Perform an initial remote diagnosis.
  • Triage and resolve incidents by creating and tracking tickets to ensure their closure using our management tool.
  • Assist users with their equipment and business applications.

Requirements

What you’ll need
  • Self-taught and passionate about IT OR higher education in IT (e.g., BAC Pro SEN, BTS SIO or DUT in Networks and Telecommunications)
  • Technical knowledge: proficiency with the Windows environment (Microsoft Office, Windows 7, Windows 10, Windows Server)
  • Networking and Helpdesk experience
  • Good knowledge of databases: SQL Server / MySQL / Oracle
  • Bilingual in Portuguese (fluent)

Benefits

Comp & perks
  • Health insurance (employer contribution: 70%)
  • Meal vouchers valued at €9.50
  • Profit-sharing
  • Holiday bonus