Groupe Interway

General

• Troubleshooting: Quickly diagnose faults and malfunctions on equipment.
• Consult knowledge bases to identify appropriate solutions.
• Repair defective equipment and apply test procedures at each step.
• Install new hardware and deploy required software.
• Maintenance: Anticipate failures through imaging, backups, and the implementation of alert systems.
• Provide follow-up and user support to ensure optimal operation.
• Equipment management: Log receipt and return of equipment dynamically.
• Place hardware orders and manage remote stock inventories.
• Reporting: Track interventions in the OMTI, perform reporting and close tickets.
• Communicate with your team leader in case of malfunctions, delays, or specific issues.

Maintenance Technician

• Quickly diagnose faults and malfunctions on equipment
• Consult knowledge bases to identify appropriate solutions
• Repair defective equipment and apply test procedures at each stage
• Install new hardware and deploy required software
• Anticipate failures through preventive actions such as system imaging (mastering), backups, and the implementation of alert systems
• Provide follow-up and user support to ensure optimal operation
• Log equipment receipt and returns dynamically
• Place equipment orders and check off-site inventory
• Monitor interventions in the OMTI system, prepare reports and close tickets
• Communicate with your team leader in case of malfunctions, delays, or specific issues

Support Engineer

• User support and assistance
• Take ownership of and resolve Level 1 technical incidents (workstations, software, basic networking)
• Provide on-site support to employees
• Diagnose and resolve hardware and software malfunctions
• Escalate complex incidents to Level 2 or specialized teams
• Workstation management
• Install, configure and update Windows 10 / Windows 11 workstations
• Image deployment and system cloning (mastering)
• Replace and configure hardware components
• Administration & tools
• Manage user accounts via Active Directory
• Manage and track tickets using an ITSM tool
• Install and configure business applications
• Participate in internal IT projects (deployments, migrations, hardware renewals)
• Write and update technical documentation
• Raise user awareness and guide users on best practices

Local Support Technician

• Quickly diagnose faults and malfunctions on equipment.
• Consult knowledge bases to identify appropriate solutions.
• Repair defective equipment and apply testing procedures at each stage.
• Install new hardware and deploy required software.
• Anticipate failures by performing master image creation and deployment, backups, and setting up alert systems.
• Provide follow-up and user support to ensure optimal operation.
• Record the receipt and return of equipment dynamically.
• Place equipment orders and monitor remote stock levels.
• Track interventions in the OMTI, produce reports and close tickets.
• Communicate with your team leader in case of malfunctions, delays, or specific issues.

• Assurer la remise en condition opérationnelle des équipements informatiques, de réseaux et de télécommunications
• Établir un diagnostic rapide des pannes
• Procéder à la réparation des équipements défectueux
• Installer le nouveau matériel
• Anticiper les pannes grâce à des actions de masterisation et sauvegarde
• Suivre les interventions et réaliser un reporting

Technicien de maintenance

• Assurer le support de niveau 2 et le traitement des incidents complexes
• Diagnostiquer et résoudre les dysfonctionnements matériels, logiciels et réseaux
• Intervenir sur les postes de travail, périphériques, équipements mobiles et outils collaboratifs
• Assurer le suivi des incidents jusqu'à leur résolution complète
• Apporter un support technique aux techniciens de proximité
• Participer à la gestion des escalades et à la coordination avec les équipes infrastructures et applicatives
• Déployer, configurer et maintenir les équipements informatiques
• Rédiger et maintenir les procédures, modes opératoires et bases de connaissances

Référent technique, Support de proximité

• Assurer le support de proximité de premier niveau sur l’ensemble du périmètre Workplace et Audiovisuel
• Réaliser l’assistance et le dépannage sur tablettes et mobiles.
• Accompagner le déploiement et assurer le suivi des nouvelles solutions implémentées.
• Conduire des formations, à l’écrit et à l’oral, pour l’ensemble du personnel.
• Élaborer et mettre à jour les procédures.
• Créer et suivre le traitement des tickets de niveau 1.
• Participer à l’onboarding/offboarding des collaborateurs.
• Gérer le support de premier niveau en Audiovisuel

Technicien support de Proximité

• Provide Level 1 IT support to users
• Install, configure, and maintain workstations, software, and equipment
• Handle incidents and requests (diagnosis, resolution, follow-up)
• Support users while respecting the constraints of a medical environment
• Participate in continuous improvement of tools and procedures
• Collaborate with the client's internal teams

IT Support Technician

Counselor

• Assist our customers with their requests
• Guide customers and provide appropriate responses
• Handle inbound and outbound calls and chat
• Receive and respond to inquiries
• Qualify and document requests

Customer Support Advisor

• Receive user requests (by phone and email).
• Analyze and document the customer's request.
• Perform an initial remote diagnosis.
• Triage and resolve incidents by creating and tracking tickets to ensure their closure using our management tool.
• Assist users with their equipment and business applications.

Maintenance Technician

Maintenance Technician

Local Support Technician

Maintenance Technician

Technicien de maintenance

Référent technique, Support de proximité

Technicien support de Proximité

IT Support Technician

Customer Support Advisor

IT Support Technician, Portuguese Bilingual