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Customer Support Advisor
Groupe InterwayConseiller Support managing customer inquiries and providing solutions for ESDI. Familiarizing clients with services and ensuring high-quality assistance while managing various communications.
About the role
Key responsibilities & impact- Assist our customers with their requests
- Guide customers and provide appropriate responses
- Handle inbound and outbound calls and chat
- Receive and respond to inquiries
- Qualify and document requests
Requirements
What you’ll need- Proficient with office software
- Strong written communication skills
- Experience in insurance and/or customer service is a plus
Benefits
Comp & perks- Supplementary health insurance (70% employer contribution)
- Meal vouchers of €9.50
- Profit-sharing
- Holiday bonus
- Gift vouchers
- 50% of transport costs covered
- Quarterly bonuses
- Supplementary health insurance (75% employer contribution)
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