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Customer Support Advisor
Groupe InterwayConseiller Support managing customer inquiries and providing solutions for ESDI. Familiarizing clients with services and ensuring high-quality assistance while managing various communications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in office software and strong written communication skills while effectively assisting customers through inbound and outbound calls and chat. Experience in insurance and customer service enhances the ability to qualify and document requests accurately.
Highest-signal resume keywords
Proficient With Office SoftwareStrong Written Communication SkillsCustomer Service ExperienceInsurance ExperienceInbound And Outbound Call Handling
About the role
Key responsibilities & impact- Assist our customers with their requests
- Guide customers and provide appropriate responses
- Handle inbound and outbound calls and chat
- Receive and respond to inquiries
- Qualify and document requests
Requirements
What you’ll need- Proficient with office software
- Strong written communication skills
- Experience in insurance and/or customer service is a plus
Benefits
Comp & perks- Supplementary health insurance (70% employer contribution)
- Meal vouchers of €9.50
- Profit-sharing
- Holiday bonus
- Gift vouchers
- 50% of transport costs covered
- Quarterly bonuses
- Supplementary health insurance (75% employer contribution)