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Technical Support
Sungrow Power Supply Co., Ltd.Providing technical support to Sungrow's customers across Europe. Role includes explaining technical topics and handling customer requests in a professional manner.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical EngineeringPower ElectronicsAutomationEnergy EngineeringRenewable Energyenergy storage systemsBESS
Soft Skills
customer servicecustomer supportempathyprofessionalismcommunicationphone etiquetteeducational explanation
Tools & Technologies
ExcelPowerPointproject tracking tools
Industry Keywords
renewable energytechnical supportcross-functional teamsinternational teams
About the role
Key responsibilities & impact- Provide technical support to Sungrow’s customers across Europe.
- Explain technical topics clearly and educate customers.
- Handle a wide range of requests with professionalism and empathy.
- Engage with cross-functional and international teams to enhance project delivery.
Requirements
What you’ll need- Customer service and customer support skills, with the ability to handle a wide range of requests with empathy and professionalism.
- Excellent communication skills, including strong phone etiquette, fluency in French (spoken and written), and the ability to explain technical topics in a clear and educational way.
- Strong interest in energy storage systems (BESS), electricity, or renewable energy; previous experience in an industrial or technical environment is a plus.
- A Bac+2 degree or higher in Electrical Engineering, Power Electronics, Automation, Energy Engineering, Renewable Energy, or related fields.
- Professional proficiency in both English and French, written and spoken.
- Mandarin is considered a strong advantage.
- Comfortable using Excel, PowerPoint, and project tracking tools.
Benefits
Comp & perks- A structured learning experience in project delivery within renewable energy and energy storage.
- Hands-on experience working with cross-functional and international teams.
- A strong foundation for future careers in project delivery, commissioning, service management, or renewable energy infrastructure.