Sungrow Power Supply Co., Ltd.

Support Engineer

• Provide technical support to Sungrow’s customers across Europe.
• Explain technical topics clearly and educate customers.
• Handle a wide range of requests with professionalism and empathy.
• Engage with cross-functional and international teams to enhance project delivery.

Technical Support

Project Manager

• Lead the full lifecycle delivery of utility-scale and C&I Battery Energy Storage System (BESS) projects across the UK.
• Act as the primary point of contact for clients, EPCs, system integrators, investors, and technical advisors throughout the entire project journey.
• Coordinate cross-functional internal teams including engineering, supply chain, logistics, and service as well as external contractors and subcontractors.
• Develop and maintain detailed project plans, risk registers, delivery schedules, and commissioning documentation.
• Oversee payment milestone tracking, change management processes, and contract compliance.
• Support and attend Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
• Monitor UK ESS market developments, regulatory requirements, and grid connection standards.
• Drive continuous improvement within the ESS delivery function.

Delivery Project Manager

• Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.
• Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.
• Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.
• Document processes, solutions, and best practices to continuously improve the support experience.
• Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.
• Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.

Technical Support

Delivery Project Manager

Technical Support Engineer – VIE, Poland