Technical Support Engineer – VIE, Poland

Sungrow Power Supply Co., Ltd.

Technical Support Remote Engineer providing expertise to distributors and end users in the French market. Resolving queries, creating training content, and improving support operations at Sungrow.

Posted 6/4/2026contractRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.
Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.
Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.
Document processes, solutions, and best practices to continuously improve the support experience.
Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.
Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.

Requirements

What you’ll need

A Bachelor's degree or higher in Electrical Engineering or a related field - or equivalent hands-on experience that tells the same story.
Some previous exposure to the energy sector is a real plus - whether through internships, projects, or professional experience.
A genuine passion for clean technology and a strong drive to keep learning and growing in this space.
Excellent command of both French and English at C1 level or above - you will be supporting French-speaking customers and collaborating in English daily.
Strong proficiency in Microsoft Office tools - Word, Excel, PowerPoint, you know the drill.
The ability to work independently, stay focused, and adapt quickly in a dynamic environment.
A quick-learning mindset and the curiosity to deepen your knowledge in the renewable energy world.

Benefits

Comp & perks

A VIE contract - a unique opportunity for young European professionals to gain international work experience in a global greentech leader.
A structured, supportive environment where your development is taken seriously - with access to training, resources, and a team that has your back.
The chance to build deep expertise in solar, storage, and clean energy technology - skills that are increasingly in demand worldwide.
A multicultural, international team based in Poznań, with strong connections to Sungrow's European network.
Real impact from day one - your contributions to the French market will be visible, measurable, and meaningful.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical Engineeringclean technologyrenewable energy

Soft Skills

customer supportproblem-solvingcommunicationindependenceadaptabilityquick-learningcuriosity

Certifications

Bachelor's degree