IT Support Technician, Level 1/2

Consort Group

Technician IT Support for users in proximity maintaining operational workstations with user support. Role involves configuring, deploying, and troubleshooting hardware and software.

Posted 7/16/2026full-timeAngers • 🇫🇷 FranceJuniorMid-Level💰 €25,000 - €28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including hardware and software troubleshooting, user assistance, and workstation management. Proficient in managing user accounts in Active Directory and deploying business applications within a Windows environment.

Highest-signal resume keywords

Level 1/2 IT SupportWindows 10/Windows 11Active DirectoryMicrosoft 365Ticketing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportWorkstation ManagementImagingUser Account ManagementIncident Resolution

Soft Skills

User SupportProblem Solving

Tools & Technologies

ServiceNowGLPIEasyVistaJira

Industry Keywords

IT Asset ManagementHardware RefreshSoftware DeploymentUser Peripherals Configuration

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Prepare, install and configure desktop and laptop workstations
Image systems and integrate devices into the IT environment
Deploy business applications and software updates
Participate in hardware refreshes and upgrades of the IT estate
Configure user peripherals (printers, monitors, smartphones, docking stations)
Handle level 1 and 2 incidents and service requests
Provide on-site and remote user support
Diagnose and resolve hardware, software and office productivity incidents
Manage user accounts and permissions in Active Directory
Track tickets and ensure service quality for users
Assist with the management, inventory and monitoring of the IT asset fleet

Requirements

What you’ll need

Minimum 2 years' experience in an IT support and user assistance environment
Level 1/2 IT support
Windows 10 / Windows 11
Active Directory
Microsoft 365 (Outlook, Teams, OneDrive, Office)
Workstation management
Imaging and workstation deployment
Ticketing tools (ServiceNow, GLPI, EasyVista, Jira...)
IT asset management

Benefits

Comp & perks

A personalised, human-focused onboarding
Close, accessible management
Continuous training opportunities
Concrete commitments: inclusion, equality, solidarity
Comprehensive HR package: health insurance, meal vouchers, works council benefits (CSE), supplementary insurance
A culture of feedback and meaningful projects