NICE CXOne Support Engineer

Miratech

NICE CXone Engineer providing Level 3 production support for NICE CXone environments in a global IT services firm. Collaborating with teams to troubleshoot and enhance contact center solutions.

Posted 7/15/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in L3 production support for NICE CXone environments, with strong capabilities in troubleshooting APIs, CRM, and cloud integrations. Proficient in monitoring platform health and driving automation for continuous operational improvements.

Highest-signal resume keywords

NICE CXone SupportL3 Production SupportTroubleshooting APIsCloud IntegrationsIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ACDIVRCall RoutingSIPREST APIsAgileITILChange ManagementOperational DocumentationPreventive Solutions

Soft Skills

Excellent CommunicationCollaborationProblem-Solving

Tools & Technologies

SplunkZabbixCloudWatchDatadogAWSAzureGCP

Industry Keywords

Contact Center TechnologiesProduction ChangesService RequestsMonitoringCross-Functional Teams

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformSplunk

About the role

Key responsibilities & impact

Provide L3 production support for NICE CXone environments.
Monitor and resolve production incidents, outages, and service requests.
Perform RCA and implement preventive solutions.
Support ACD, IVR, call routing, agent desktop, and digital channels.
Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog.
Support deployments, releases, and production changes.
Troubleshoot APIs, CRM, telephony, and cloud integrations.
Create troubleshooting guides and operational documentation.
Collaborate with cross-functional teams on issue resolution.
Drive automation and continuous operational improvements.

Requirements

What you’ll need

5+ years of experience supporting NICE CXone/NICE inContact.
4+ years of L3 production support experience.
Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards.
Experience with call routing, SIP, CRM, chat, and contact center technologies.
Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog.
Experience with AWS, Azure, or GCP environments.
Knowledge of REST APIs and cloud integrations.
Strong troubleshooting and incident management skills.
Experience with Agile, ITIL, and change management.
Excellent communication and documentation skills.

Benefits

Comp & perks

Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.