Miratech

Backend Engineer

• Design, implement, and maintain scalable backend services in Golang, including RESTful APIs and stable data contracts that evolve safely over time.
• Implement and manage asynchronous, event-driven communication, with strong guarantees around message reliability, idempotency, error handling, and backward compatibility.
• Contribute to frontend features development in React, ensuring reliable functionality, maintainable code, and smooth integration with backend services
• Design code with testability as a core principle, writing and maintaining unit and integration tests for APIs, business logic, and integrations.
• Design and maintain secure APIs and service integrations, applying best practices in authentication, authorization, and identity management.

Senior Full Stack Developer, Golang

Business Analyst

• Lead client communication and facilitate analytical, discovery, and consultation meetings to elicit, clarify, and validate business requirements
• Collect, analyze, and translate business needs into clear functional and solution designs aligned with business and technical goals
• Actively participate in designing end-to-end solutions and coordinate their implementation in collaboration with technical teams
• Collaborate closely with Product Owners, Architects, and client stakeholders to define, refine, and prioritize product requirements
• Apply strong knowledge of the software development lifecycle to ensure requirements are feasible, traceable, and implementation-ready
• Create high-quality documentation, including business requirements, functional specifications, and acceptance criteria that are clear, complete, and testable
• Challenge and optimize requirements and processes, while supporting incident and defect analysis to drive measurable, high-value improvements

Senior Technical Business Analyst

Data Engineer

• Lead the migration of data from RDS to Google BigQuery.
• Design, construct, test, and maintain highly scalable data management systems.
• Ensure systems meet business requirements and industry practices.
• Integrate new data management technologies and software engineering tools into existing structures.
• Work with messaging systems and data pipelines.
• Employ a variety of technologies and tools to marry systems together.
• Drive the improvements on data reliability, efficiency, and quality.

Middle Data Engineer – GCP, BigQuery Migration

Senior Data Engineer, GCP, BigQuery Migration

• Contribute as a member of an agile team delivering a scalable, highly available global voice platform
• Collaborate closely with Product Managers, Architects, Engineering Leaders, and Test Engineers
• Apply performance, scalability, and reliability best practices throughout the software development lifecycle
• Troubleshoot, maintain, and support the production environment in line with DevOps principles
• Design, develop, debug, and implement software solutions using JavaScript, Java, Spring, and related technologies
• Develop and maintain comprehensive unit and functional test coverage
• Produce clear technical documentation and communicate effectively with stakeholders

Senior Full-Stack Developer – Back End oriented

Frontend Engineer

Senior Full-Stack Developer, Front End oriented

• Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks.
• Build and maintain dialog flows, intents, entities, and fulfillment services.
• Develop Python-based middleware, backend services, and APIs to integrate bots with enterprise systems.
• Optimize bot performance by implementing NLP best practices, context management, and error handling.
• Collaborate with UX and business teams to define conversation design and user journeys.
• Implement logging, monitoring, and analytics to track bot performance and improve customer experience.
• Provide technical leadership, mentor junior developers, and perform code reviews.

Senior DialogFlow Developer, Python

Procurement

• Manage end-to-end resource management and staffing activities, acting as a Hiring Manager and owning the full lifecycle from demand intake and role definition through resources selection, and allocation.
• Analyze and negotiate client requirements, formulate, maintain, and continuously update requisition requirements.
• Provide preliminary resource availability estimations, leveraging internal resources, labor market insights, and partner networks.
• Proactively resolve client requests for engineering resources, proposing alternative solutions when needed and gaining stakeholder buy-in.
• Coordinate closely with sales, delivery, and recruiting stakeholders (including business owners, project managers, presales, solution architects, and account managers) to meet projected resource demand.
• Prioritize sourcing and recruiting efforts and manage workforce mobility, including skills development initiatives, inter-project transfers, training, certifications, and mobility to address client needs and reduce attrition.
• Perform other duties as may be required, consistent with the purpose of this role.

Senior Sourcing Manager

Engineer

• Configure, maintain, and optimize Genesys Cloud WFM functionality, including forecasting, capacity planning, scheduling, staffing groups, shrinkage, and intraday management.
• Build and adjust forecasts based on historical data, seasonality, business changes, and new queues or channels.
• Create, publish, and optimize agent schedules, managing constraints, preferences, and labor rules.
• Monitor intraday performance, adherence, and service levels; recommend and implement corrective actions.
• Support workforce planning for new business, peak periods, campaigns, and operational changes.
• Ensure accurate WFM data, configuration consistency, and alignment with contact center operations.
• Support WFM-related testing, releases, and production changes within Genesys Cloud CX.
• Collaborate with Operations, Platform, and Engineering teams to align WFM configuration with routing, queues, and channel strategies.
• Provide expertise on Genesys Cloud WFM best practices, platform capabilities, and continuous improvement opportunities.

Senior Genesys Cloud WFM Engineer

Full-Stack Developer, Front End oriented

SDET

• Testing customer CRM integrations
• Supporting customers' existing test automation
• Resolving bugs and testing implemented features
• Ensuring compatibility with the latest CRM CTI APIs

Senior Automation Test Engineer

Full-Stack Developer, Back End oriented

• Design, develop, and maintain RESTful APIs and microservices using Python
• Architect secure, scalable, and high-performance backend applications
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB
• Write clean, efficient, testable code following best practices for performance, maintainability, and security
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM
• Implement and maintain CI/CD pipelines using GitHub Actions, GitLab CI, or AWS CodePipeline
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and similar AWS tools
• Collaborate on infrastructure automation using CloudFormation, Terraform, or similar IaC tools
• Support Amazon Connect setups including contact flows, routing profiles, and queue configurations
• Integrate Connect solutions with AWS services like Lex, Polly, and Lambda
• Assist in migration projects from legacy contact center platforms to Amazon Connect
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs

Senior Backend Engineer, AWS, Amazon Connect

Consultant

• Support active hiring requirements and coordinate with recruiters
• Review, format, and manage candidate profiles before client submission
• Schedule interviews and manage feedback and follow-ups
• Maintain hiring, onboarding, and status trackers
• Track action items, risks, and dependencies across workstreams
• Coordinate meetings, kick-offs, and follow-ups with internal and client teams
• Prepare status updates, reports, and summaries

Senior Full Stack Developer, Golang

Senior Technical Business Analyst

Middle Data Engineer – GCP, BigQuery Migration

Senior Data Engineer, GCP, BigQuery Migration

Senior Full-Stack Developer – Back End oriented

Senior Full-Stack Developer, Front End oriented

Senior DialogFlow Developer, Python

Senior Sourcing Manager

Senior Genesys Cloud WFM Engineer

Full-Stack Developer, Front End oriented

Senior Automation Test Engineer

Full-Stack Developer, Back End oriented

Senior Backend Engineer, AWS, Amazon Connect

Senior Backend Engineer, AWS, Amazon Connect

Talent Support Consultant