Miratech

Manager

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements
• Work with Genesys Cloud CX consultants, engineers, and support teams to track service activities and delivery progress
• Monitor service requests, tickets, shifts, and operational metrics
• Ensure timely response and issue resolution
• Participate in incident coordination and follow-up activities
• Communicate with customers regarding support status and service metrics
• Prepare service reports and operational updates
• Support internal service review meetings with clients and delivery teams
• Maintain and update service documentation, knowledge base articles, and operational procedures
• Cooperate with customers on service status reviews, service reporting, and issue troubleshooting
• Collaborate with internal teams to identify service improvements and operational efficiency opportunities

Service Delivery Manager

Full-stack Engineer

• Work closely with engineering, product, design, and business stakeholders to align on goals, gather and refine requirements, and ensure seamless execution
• Evaluate technical approaches, discuss tradeoffs, and recommend optimal solutions for complex challenges
• Develop and refine full-stack services, applications, and tools using Ruby on Rails and React
• Optimize implementation performance and scalability
• Partner with product managers and technical experts to define, develop, and roll out new features
• Develop and integrate back-end and front-end components
• Ensure seamless interaction between Ruby on Rails services and React applications
• Identify process enhancements and incorporate stakeholder feedback
• Implement best practices to improve system efficiency and team productivity
• Develop high-performing solutions for a patented product that creates interactive 3D models from smartphone camera images

Senior Full Stack Developer, Ruby on Rails, React

• Work on patented technology enabling smartphone-camera creation of interactive 3D models with detailed measurements and advanced design capabilities
• Develop and deliver intuitive, high-performing back-end and front-end solutions
• Collaborate with engineering, product, design, and business stakeholders to align project goals and refine requirements
• Evaluate technical approaches, discuss tradeoffs, and recommend solutions for complex challenges
• Develop and refine full-stack services, applications, and tools using Ruby on Rails and React
• Optimize application performance and scalability
• Define, develop, and roll out new features with product managers and technical experts
• Develop and integrate back-end and front-end components
• Ensure seamless interaction between Ruby on Rails services and React applications
• Identify process improvements, incorporate stakeholder feedback, and implement best practices to improve system efficiency and team productivity

DevOps Engineer

• Support and enhance AWS infrastructure for Amazon Connect and related platform services
• Manage Infrastructure as Code using Terraform
• Automate operational tasks using Python and AWS CLI
• Support incident response, root cause analysis, disaster recovery, and production readiness activities
• Build self-healing automation and operational runbooks
• Develop dashboards, alerts, and monitoring solutions using CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry
• Support CI/CD pipelines, cloud deployments, and release management activities
• Collaborate with engineering and operations teams to improve cloud scalability, security, and operational excellence

AWS Cloud Engineer – Platform Operations

Director

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Delivery Director

• Lead successful delivery of MiraCloud implementation programs ensuring customer expectations are met
• Build and maintain trusted relationships with clients
• Establish and improve project management practices and implementation standards
• Coach and develop Project Managers fostering accountability and operational excellence
• Represent MiraCloud in customer discussions and implementation reviews

Delivery Director – Miracloud Implementations

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Project Manager

• Manage the full delivery cycle of technical projects, mainly in CX and telecom environments
• Handle both fixed-scope and Time & Materials (T&M) projects, ensuring delivery on time and within budget
• Create and maintain project plans, including tasks, timelines, owners, and milestones
• Identify project risks and coordinate with vendors, carriers, and third parties to resolve issues
• Follow standard project management processes such as scheduling, reporting, change management, and risk tracking
• Work closely with Engineering, Operations, IT, Product, Finance teams, and external partners
• Monitor project budgets, forecasts, and costs together with Finance teams
• Prepare project updates, reports, and dashboards for management and stakeholders

• Manage the full delivery cycle of technical projects, mainly in CX and telecom environments.
• Handle both fixed-scope and Time & Materials (T&M) projects, ensuring delivery on time and within budget.
• Create and maintain project plans, including tasks, timelines, owners, and milestones.
• Identify project risks and coordinate with vendors, carriers, and third parties to resolve issues.
• Follow standard project management processes such as scheduling, reporting, change management, and risk tracking.
• Work closely with Engineering, Operations, IT, Product, Finance teams, and external partners.
• Monitor project budgets, forecasts, and costs together with Finance teams.
• Prepare project updates, reports, and dashboards for management and stakeholders.

SDET

• Own end-to-end quality assurance, including test strategy, test case design, and acceptance validation
• Perform manual and exploratory testing of new features in fast-changing (greenfield) environments where early automation is not optimal
• Gradually design, build, and maintain automated test suites for stabilized functionality, including UI, API, integration, and E2E tests
• Define and maintain a regression testing approach, starting with manual smoke testing and evolving into automated regression coverage focused on high-risk areas (auth, number purchase, porting, billing)
• Conduct API and integration testing across external systems such as carrier platforms, ServiceNow, billing APIs, and Cognito authentication flows
• Integrate automated testing into CI/CD pipelines and ensure continuous quality validation
• Collaborate with Business Analysts to clarify and validate acceptance criteria
• Log, track, and manage defects through resolution
• Support stabilization phases and UAT cycles to ensure production readiness

Senior QA Automation Engineer, Playwright

Security Engineer

• Translate enterprise-level security architecture into actionable, site-level security blueprints aligned with the overall program vision.
• Define and document the target-state architecture for the Network Security domain, including firewall rule consolidation, VRF-based macro-segmentation, and DDoS mitigation strategies.
• Analyze and optimize legacy security policies by consolidating overlapping firewall rules into streamlined, standardized templates.
• Collaborate closely with client Security and CISO teams, supporting design validation, risk alignment, and compliance with regulatory frameworks (e.g., CISA, HIPAA).
• Identify and resolve complex IP subnet overlaps and security-related routing conflicts flagged during data analysis phases.
• Define clear security exit criteria and guardrails as part of the migration factory Definition of Done (DoD).
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise standards and reference architectures, while collaborating with cross-domain architects.

Network Security Architect

Backend Engineer

• Design, develop, and maintain scalable data pipelines and backend data processing applications using Java.
• Develop robust data ingestion frameworks, APIs, and microservices for large-scale data integration.
• Utilize Python for automation, scripting, and data transformation where required.
• Build and optimize batch and real-time data processing solutions.
• Work with structured, semi-structured, and unstructured data sources.
• Design and optimize data models for analytics and reporting.
• Develop data quality, validation, and monitoring frameworks.
• Write and optimize complex SQL queries for high-performance data processing.
• Collaborate with Data Engineers, Business Analysts, Product Owners, and Engineering teams to deliver scalable solutions.
• Participate in architecture discussions and provide technical leadership and best practices.
• Troubleshoot production issues and implement performance improvements.

Senior Java Developer

Controller

• Design, deploy, configure, and maintain enterprise Session Border Controllers (Oracle)
• Design SIP trunking, call routing strategies, dial plans, and carrier interconnections for enterprise voice environments
• Integrate SBCs with collaboration and contact center platforms such as Microsoft Teams Direct Routing, Genesys, Amazon Connect, and other UC/CC platforms
• Configure and support TLS, SRTP, topology hiding, SIP normalization, SIP REFER, PRACK, early offer, and high availability deployments
• Design and optimize QoS policies for real-time voice traffic across WAN/LAN environments, including DSCP marking, LLQ, and traffic prioritization
• Perform SIP and RTP troubleshooting using tools such as Wireshark, sngrep, Homer, or similar protocol analyzers
• Implement SBC security best practices including certificate management, SIP security, fraud prevention, and access hardening
• Collaborate with network, security, cloud, and operations teams to deliver highly available voice and collaboration solutions

Senior Session Border Controller (SBC) Engineer

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Miratech

Service Delivery Manager

Senior Full Stack Developer, Ruby on Rails, React

Senior Full Stack Developer, Ruby on Rails, React

AWS Cloud Engineer – Platform Operations

Delivery Director

Delivery Director – Miracloud Implementations

Delivery Director – Miracloud Implementations

Project Manager

Project Manager

Senior QA Automation Engineer, Playwright

Network Security Architect

Senior Java Developer

Senior Session Border Controller (SBC) Engineer

Senior Amazon Connect Engineer

Delivery Director – Implementations