Miratech

Consultant

• Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
• Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
• Analyze complex business and technical challenges to define scalable and effective solution architectures.
• Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
• Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
• Lead the planning and execution of contact center deployments, migrations, and system upgrades.
• Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
• Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Principal Genesys Cloud PS Consultant

DevOps Engineer

• Design, deploy, and manage scalable infrastructure on Google Cloud Platform (GCP).
• Collaborate closely with the Database Administration team (5+ DBAs) to ensure high availability and performance of data systems.
• Automate operational workflows and maintenance tasks using Python (primary team standard) or Shell/Bash.
• Partner with the streaming/OS group to support Kafka clusters and underlying operating systems.
• Implement and maintain CI/CD pipelines for seamless deployment.
• Monitor system health, troubleshoot complex infrastructure issues, and ensure rapid incident resolution.
• Document infrastructure designs, automation scripts, and operational procedures.
• Follow change management processes for critical production environments.

Senior DevOps Engineer

Backend Engineer

• Working closely with engineering, product, design, and other business stakeholders to align on project goals, gather and refine requirements, and ensure seamless execution.
• Evaluating different technical approaches, discussing potential tradeoffs, and recommending optimal solutions to address complex challenges.
• Driving the development and refinement of services and tools, ensuring high-quality implementation, and optimizing performance and scalability.
• Partnering with product managers and technical experts to define, develop, and successfully roll out new features that enhance user experience and business value.
• Identifying opportunities for process enhancements, incorporating feedback from stakeholders, and implementing best practices to improve system efficiency and team productivity.

Senior Full Stack Developer, React/Ruby

Senior Full Stack Developer – React, Ruby

Data Engineer

• Lead the design, development, and maintenance of scalable and secure data architecture, pipelines, and systems
• Ensure the integrity, performance, and delivery of data solutions
• Guide the data engineering team and mentor junior engineers
• Collaborate cross-functionally to align data solutions with business goals
• Design, build, and scale robust ETL pipelines
• Automate and manage data ingestion from diverse sources
• Optimize data storage, processing, and retrieval layers
• Modernize and enhance legacy data systems
• Ensure end-to-end data quality, integrity, and governance
• Drive a data-driven culture and long-term data strategy

Senior Data Engineer

Director

• Define and operationalize the CX partner ecosystem strategy — selecting, prioritizing, and investing in vendor relationships that materially drive revenue growth across Co-Sell, Sell-Thru, Sell-To, and R&D models.
• Lead joint GTM and co-sell execution: Build and run partner-specific GTM plans that drive qualified pipeline through coordinated co-sell motions with partner sales teams.
• Drive partner-sourced and partner-influenced revenue: Establish targets, track performance, and ensure partners materially contribute to pipeline creation, deal velocity, and closed revenue.
• Position Miratech as the delivery and execution engine: Embed Miratech’s engineering, implementation, and managed services capabilities into partner sales motions as the default delivery path.
• Enable sellers and partners to win together: Equip Miratech and partner sellers with the messaging, offers, enablement assets, and deal support required to execute effectively in the field.
• Operationalize partner performance and accountability: Own cadence, reporting, and governance to inspect pipeline, remove friction, and continuously optimize partner outcomes.
• And perform other duties as may reasonably be required in alignment with the purpose of the role.

Director, CX Partners and Alliances

• Design, build, and scale robust ETL pipelines for complex data workflows
• Automate and manage data ingestion from diverse sources
• Optimize data storage, processing, and retrieval layers
• Modernize and enhance legacy data systems
• Lead technical excellence through mentorship and code reviews
• Ensure end-to-end data quality and integrity
• Collaborate with cross-functional teams to align data solutions with strategic business goals
• Drive a data-driven culture and long-term data strategy

Data Analyst

• Analyse IVR journeys, call drivers, and routing outcomes across enterprise contact center environments
• Identify patterns impacting containment, transfer logic, failure rate, and overall customer effort
• Validate assumptions regarding speech recognition vs DTMF performance
• Perform detailed IVR log analysis (DTMF events, routing events, call lifecycle events)
• Extract, clean, and transform data from contact center platforms and relational databases
• Model customer journeys to identify friction points and optimization opportunities
• Support IVR architecture and design decisions with data-backed evidence
• Produce concise, planning-ready bullet-style insights for executive and internal distribution
• Develop dashboards and analytical reports (e.g., Tableau) to monitor IVR KPIs
• Measure and track IVR effectiveness metrics such as containment rate, transfer rate, time-in-IVR, and failure rate
• Collaborate with Architects, Engineers, and Product stakeholders to define and refine analytics requirements
• Translate complex datasets into clear explanations for both technical and business audiences

Senior Data Analyst

• Define and operationalize the CX partner ecosystem strategy — selecting, prioritizing, and investing in vendor relationships that materially drive revenue growth across Co-Sell, Sell-Thru, Sell-To, and R&D models.
• Lead joint GTM and co-sell execution: Build and run partner-specific GTM plans that drive qualified pipeline through coordinated co-sell motions with partner sales teams.
• Drive partner-sourced and partner-influenced revenue: Establish targets, track performance, and ensure partners materially contribute to pipeline creation, deal velocity, and closed revenue.
• Position Miratech as the delivery and execution engine: Embed Miratech’s engineering, implementation, and managed services capabilities into partner sales motions as the default delivery path.
• Enable sellers and partners to win together: Equip Miratech and partner sellers with the messaging, offers, enablement assets, and deal support required to execute effectively in the field.
• Operationalize partner performance and accountability: Own cadence, reporting, and governance to inspect pipeline, remove friction, and continuously optimize partner outcomes.

• Design and implement cloud architecture solutions.
• Centralize and automate workflows through developer tooling.
• Develop and maintain Helm charts for Kubernetes deployments.
• Optimize Docker images for performance, security, and maintainability.
• Provision and manage infrastructure using Terraform in Google Cloud Platform (GCP).
• Evaluate and improve the organization’s security posture, ensuring best practices are followed.
• Collaborate closely with cross-functional teams to implement scalable, reliable, and secure systems.

• Design, develop, and maintain highly available, scalable, and reliable microservices in Java using Spring Boot.
• Contribute to the modernisation and evolution of the client's SaaS platform, leveraging cloud services and emerging AI technologies.
• Integrate AI-driven workflows and assist in implementing agentic AI architectures or LLM-based features where applicable.
• Apply expertise in cloud architecture, distributed systems, event-driven design, and messaging platforms (Kafka, Pub/Sub).
• Work closely with product, QA, DevOps, and PM teams to deliver new features, maintain system reliability, and improve platform performance.
• Quickly adapt to emerging AI technologies, understanding how they can be integrated into enterprise systems.
• Collaborate in a high-performing team, taking ownership of tasks and delivering results with accountability.

Senior Java Developer

Engineer

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide input into solution design, and optimization for network solutions.
• Provide routing design and implementation for contact center technology.
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

Principal Genesys Cloud PS Consultant

Senior DevOps Engineer

Senior Full Stack Developer, React/Ruby

Senior Full Stack Developer – React, Ruby

Senior Full Stack Developer, React/Ruby

Senior Full Stack Developer, React/Ruby

Senior Full Stack Developer, React/Ruby

Senior Data Engineer

Director, CX Partners and Alliances

Senior Data Engineer

Senior Data Analyst

Director, CX Partners and Alliances

Senior DevOps Engineer

Senior Java Developer

Amazon Connect/LEX Engineer, Bedrock