Miratech

DevOps Engineer

• Designing, implementing, and maintaining cloud infrastructure solutions in Microsoft Azure, including networking (VNETs, Private Endpoints), compute (ACA, ACR, VMs), storage, and security (Entra ID, RBAC, Managed Identities, Key Vault).
• Building and supporting CI/CD pipelines and deployment processes using Azure DevOps (YAML), TeamCity, Octopus Deploy, and Git (Bitbucket, branching strategies).
• Developing automation and scripting solutions using Python and PowerShell to improve operational efficiency.
• Managing containerization and application deployment using Docker and related ecosystem tools.
• Implementing and maintaining monitoring, logging, and observability solutions using ELK Stack (Elasticsearch, Kibana), Prometheus, Grafana, and data collection tools (Filebeat, Winlogbeat, Telegraf).
• Administering and supporting Linux and Windows Server environments, including IIS, as well as managing databases (MS SQL Server, MySQL, InfluxDB).
• Collaborating across development and infrastructure teams to improve platform engineering practices, troubleshoot issues, and continuously enhance system reliability and performance.

Middle DevOps Engineer, Azure

Recruitment

• Implement AI and automation solutions to enhance recruiting processes.
• Act as the primary point of contact for all recruiting technology vendors.
• Ensure recruiting systems are scalable, efficient, and aligned with business needs.
• Optimize the Applicant Tracking System (ATS) and manage the overall recruiting technology stack.
• Maintain high standards for recruiting data integrity and consistency.
• Build and maintain dashboards for recruiting analytics and reporting.
• Perform other duties as may be required consistent with the purpose of this role.

Talent Acquisition Lead

Data Analyst

• Design and maintain the logical data architecture for the master Technical Scoping Matrix (TSM).
• Translate raw and disparate data extracts from multiple legacy network environments into a unified, standardized target-state data model.
• Identify and resolve data anomalies, including duplicate hostnames, inconsistent naming conventions, and structural inconsistencies across datasets.
• Detect and flag architectural blockers such as overlapping IP subnets and routing conflicts, enabling Network and Security Architects to take corrective actions.
• Ensure that all output datasets are fully normalized, validated, and structurally aligned to serve as reliable input for automated configuration generation pipelines.

Senior Network Data Analyst

Network Engineer

• Provision and manage the AWS-hosted EVE-NG virtual simulation environment from the ground up.
• Recreate legacy environments by sourcing vendor firmware (e.g., Cisco, Junos, Adtran) and leveraging client-provided Site Survey Reports (SSRs) to build accurate virtual replicas of target sites.
• Validate automated Low-Level Designs (LLDs) generated by the ETL pipeline by executing them within the virtual lab and confirming the correctness of routing behavior.
• Cross-check generated configurations against target-state IPAM and physical site data, ensuring alignment between logical design and real-world infrastructure assumptions.
• Maintain CMDB data integrity by ensuring that post-migration routing tables, As-Built documentation, and telemetry are accurately captured and updated.
• Perform As-Built quality assurance by analyzing post-migration outputs (e.g., “show run”, routing tables) collected by execution teams, comparing them against simulation baselines, and publishing validated results into CMDB and As-Built repositories.

Senior Network Engineer/Analyst

Administration

• Manage the intake funnel by enforcing strict data completeness requirements and rejecting Implementation Units (IUs) that lack mandatory information such as target subnets or legacy asset identifiers.
• Package validated engineering outputs into structured release waves (Fix Versions/Releases) aligned with weekend migration schedules and CAB processes.
• Ensure end-to-end traceability by linking every executed technical change to corresponding decommissioned legacy assets, providing a clear audit trail for financial ROI validation.
• Monitor the T-Minus migration schedule and escalate logistical risks, vendor delays, or process blockers to the Project Manager to maintain factory velocity.
• Maintain Jira hygiene by enforcing transition validators, custom fields, required workflows, and consistent issue lifecycle management across the program.

Jira Administrator – Process Coordinator

Backend Engineer

• Join the Bot Development team to work on the implementation of a new bot solution across various cloud platforms.
• Your main responsibility will be to develop a bot using Google Cloud Platform technologies, focusing on integrating the LLM (playbook) feature in Dialogflow CX, in addition to standard Dialogflow CX functionalities.
• Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.
• Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
• Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
• Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
• Leverage natural language processing (NLP), LLM, and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
• Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
• Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
• Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

DialogFlow Engineer, Python

Network Operations

• Define and document the 'Greenfield' target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client
• Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC
• Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention
• Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model
• Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.

Network Ops & Observability Architect

QA Automation Engineer

• Build an ingestion pipeline to extract, transform, and load data from legacy systems, CMDBs, and network probes into a centralized staging database
• Standardize and normalize data across multiple heterogeneous sources to ensure consistency and usability
• Develop and maintain a configuration engine using Python and Ansible to manage network parameters (IPs, VLANs, hostnames)
• Integrate master database values into Jinja2 templates to generate standardized configuration outputs
• Automate the generation of site-specific configuration files to support deployment and cutover activities
• Enable scalable configuration generation to support high-volume rollout scenarios
• Maintain and monitor Transition State Machine (TSM) data pipelines to ensure stability during design and deployment phases

Senior Network Automation Engineer

Architect

• Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise
• Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution
• Map raw observability alerts into the target ITSM platform (e.g., ServiceNow, Jira Service Management) to build the operational logic pipeline
• Architect automated incident-creation rules within the ITSM platform. Ensure that validated alerts from the observability platform are automatically routed to the correct NOC queue, assigned the appropriate SLA, and deduplicated into a single parent ticket
• Complete the core ITSM design and transition finalized runbook templates and operating rules to the Service Delivery Manager prior to volume factory execution
• Collaborate directly with the Network Observability Architect to integrate telemetry and monitoring thresholds, translating validated alerts into actionable ITSM tickets via API webhooks

ITSM/ITIL Architect

General Counsel

• Oversee and develop our legal team, policies, and procedures in a way that delivers consistent, predictable, and high-quality service to business units across the organization.
• Manage the legal infrastructure (parent company and global subsidiaries), ensuring board and shareholder governance actions and related requirements are executed in accordance with good corporate governance practices.
• Oversee the company’s risk management and compliance programs, including professional insurance, data protection, cyber security, business continuity, and others.
• Build and retain in-house competence across commercial matters, M&A and financing, IP, international tax requirements, including corporate taxation and transfer pricing, immigration, and other areas required by the business.
• Perform other duties as may be required, consistent with the purpose of this role.

Senior Vice President, Legal & Compliance, General Counsel

Project Manager

• Coordination of project management activities, resources, budget control, equipment, and information.
• Develop and maintain project documentation, invoices, plans, and reports.
• Maintain project plans, including schedule and project timeline, team plans, etc.
• Meet targets criteria within the project.
• Identify and manage risks to ensure delivery is on time.
• Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget.
• Project cost management.
• Develop and maintain strong business relationships.
• Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping.
• Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle.

CX Project Manager, Genesys Cloud Experience

Data Engineer

• Design, develop, and maintain data pipelines using Azure Databricks
• Build and optimize data transformations using PySpark and SQL in Databricks
• Implement and maintain Lakehouse architectures using Delta Lake
• Develop ETL/ELT pipelines orchestrated through Azure Data Factory
• Integrate data from multiple sources into the data platform and analytical layers
• Design and maintain data models and data warehouse structures for analytics
• Ensure data quality, scalability, and performance of large-scale data processing pipelines
• Collaborate with BI teams to support Power BI and reporting platforms
• Support and evolve existing SQL Server data platforms and ETL solutions (SSIS) when required
• Contribute to the design of modern cloud-based data architectures

Data Engineer, Azure Databricks

Cloud Engineer

• Lead the end-to-end architecture and design of Genesys Cloud CX solutions
• Translate business requirements into scalable, secure, and high-performing technical designs
• Define and drive the technical roadmap for contact center and CX platforms
• Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
• Provide hands-on technical leadership across solution design, development, testing, and deployment phases
• Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
• Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
• Ensure solutions meet security, compliance, and performance requirements
• Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Genesys Cloud Architect

Database Administrator

• Administer Amazon Aurora MySQL (OLTP) and Amazon Redshift (OLAP)
• Manage full lifecycle: provisioning, configuration, patching, upgrades
• Ensure high availability, backup/recovery, and disaster resilience
• Configure alerts, logging, and proactive health checks
• Monitor and optimize performance for high-throughput transactional workloads and ETL and analytics queries
• Support production databases with on-call / incident response
• Perform root cause analysis (RCA) and implement fixes
• Troubleshoot performance and data issues
• Manage user roles, permissions, and RBAC
• Ensure compliance with data security and audit requirements
• Support databases used by application services, ETL pipelines, reporting and BI tools
• Collaborate with engineering teams on schema and data design
• Work with DevOps teams on infrastructure changes and deployments
• Automate operational tasks using scripting and IaC (Terraform / CloudFormation)