Delivery Director – Miracloud Implementations

Miratech

Delivery Director leading MiraCloud implementations, ensuring operational excellence and customer success. Overseeing Project Managers and establishing delivery governance standards.

Posted 7/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT Delivery and Program Management, with a focus on customer success and enterprise-scale implementations. Proven ability to lead and develop teams while establishing effective project management practices and governance models.

Highest-signal resume keywords

IT Delivery ManagementCustomer Success LeadershipProject Management Office (PMO) DevelopmentEnterprise Implementation ManagementStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementImplementation ManagementDelivery GovernanceOperational ExcellenceResource UtilizationTransformation ProgramsManaged ServicesCX (Customer Experience)SaaS (Software as a Service)Contact Center Solutions

Soft Skills

Communication SkillsCoaching and DevelopmentRelationship BuildingAccountability CultureContinuous Improvement

Industry Keywords

Professional ServicesManaged ServicesCCaaS (Contact Center as a Service)Enterprise-Scale ProgramsDelivery Organizations

About the role

Key responsibilities & impact

Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
Perform other duties as may reasonably be required in alignment with the purpose of the role.

Requirements

What you’ll need

15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
Strong executive-level stakeholder management, customer relationship management, and communication skills.
Existing authorization to work in the United States; visa sponsorship is not available for this role.

Benefits

Comp & perks

Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.