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Tech Stack
Tools & technologiesJavaKotlin
About the role
Key responsibilities & impact- As a Terminal Software Technical Support Engineer, you will join Ingenico's Central Software Technical Support team, a group of technical experts providing advanced software support for Ingenico payment terminals worldwide. As a key escalation point for Ingenico's regional support organizations, you will investigate complex software issues, perform in-depth technical analysis, and collaborate closely with Software and Hardware R&D teams to identify root causes and drive resolutions. This role is ideal for professionals who enjoy troubleshooting, problem-solving, and working in a highly international and collaborative environment. You will play a critical role in ensuring the reliability, stability, and performance of Ingenico's AXIUM platform while supporting teams across multiple regions and developing expertise in innovative payment technologies. Key Responsibilities: Provide advanced software technical support for Ingenico AXIUM terminals and associated technologies. Manage, track, and investigate support requests through the JIRA ticketing system. Support Ingenico Regional Level 2 Software Support teams worldwide by providing technical expertise and guidance. Analyze terminal logs, traces, and diagnostic files to identify root causes and recommend corrective actions. Collaborate closely with Software and Hardware R&D teams to troubleshoot and resolve complex technical issues. Develop software samples and test applications to reproduce customer and regional support issues. Produce technical documentation, technical notes, and troubleshooting guides when required. Contribute to knowledge sharing and the continuous improvement of support processes and best practices. Build expertise in one or more technology domains embedded within Ingenico payment terminals.
Requirements
What you’ll need- Master's Degree or Engineering Degree in Computer Science, Software Engineering, Embedded Systems, or a related field
- Minimum 5 years of experience in embedded software development, software technical support, or troubleshooting activities
- Strong development skills in Java and Kotlin
- Experience with ticketing and issue-tracking tools such as JIRA
- Strong analytical, debugging, and problem-solving capabilities
- Ability to analyze logs, traces, and diagnostic data to perform effective root cause investigations
- Excellent communication skills and ability to work with international teams
- Fluent in English, both written and spoken.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Flexible working hours
- Professional development opportunities
- Paid time off
ATS Keywords
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Hard Skills & Tools
Embedded Software DevelopmentSoftware Technical SupportTroubleshootingLog AnalysisRoot Cause Investigation
Soft Skills
Analytical SkillsProblem-SolvingCommunication Skills
Certifications
Master's Degree in Computer ScienceEngineering Degree in Software Engineering