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D365 F&O Functional Support Analyst – Supply Chain and Manufacturing
IDEMIAIT Support Analyst addressing IT issues as per service-level agreements for IDEMIA. Collaborating with technical teams and managing IT assets to ensure customer satisfaction.
About the role
Key responsibilities & impact- Address IDEMIA IT related issues according to service-level agreements
- Solve and document Level 1 and sometimes Level 2 IT needs of users
- Support the installation and maintenance of operating systems, software and applications
- Manage communication with internal and external customers from request to resolution
- Assist external providers during IT activities and ensure compliance with company standards
- Manage IT assets and coordinate access to IT tools
Requirements
What you’ll need- Experience in IT support
- Knowledge of operating systems, software and applications
- Ability to manage communication with internal and external customers
- Experience in managing IT assets and compliance with security standards
- Ability to provide training to end users and transfer knowledge to other IT members
- Proficient in documentation and proposing improvement ideas
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportoperating systemssoftwareapplicationsdocumentationIT asset managementcompliancesecurity standards
Soft Skills
communicationcustomer servicetrainingknowledge transferproblem-solving