IDEMIA

Full-stack Engineer

• Support L3 teams with complex troubleshooting related to critical incidents or crises
• Analyze, troubleshoot and resolve tickets assigned to you that are escalated by Support L2 teams as defects for IDEMIA products or projects
• Provide system ramp-up support at customer sites
• Perform integration, deployment and on-site post-upgrade support when on customer premises
• Test and integrate software releases and patches
• Conduct system integration and validation testing, including load, performance, high availability, accuracy and security tests
• Investigate issues by analyzing logs during test execution, report incidents through the configuration management tool and monitor them through to closure
• Produce documentation to support proper installation, testing, operations and administration
• Prepare and deliver training for customers and support & maintenance teams
• Assist the Service Delivery team with specific technical requests related to integration activities, including implementation duration and scheduling

Customer Success Software Engineer

Customer Support

• Take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels
• Be responsible for Order Process Management together with the Europe CS Hub (Management of order expectations, customer order status and performance reports)
• Communicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress
• Use various internal systems to process customer actions (change requests / artwork requests / complaints & NCR’s)
• Ensure that all order entry, invoice dispatch specifications and commissions’ data is entered and processed in an accurate and timely fashion
• Work hand in hand with the Key Account Manager in charge of the customer, the technical teams for change requests and the Service Center (production)
• Lead communication with manufacturing sites, escalate issues to Business director, monitor all orders

Customer Service – Fixed Term Contract

System Administrator

• Responsible for network infrastructure over scope sites in the organization
• Design/capacity planning/ Implementation /Administration and support of Virtual Environment on VM platform.
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Configuring and installing Network appliance for upgrading and maintaining network
• Hands-on experience with designing and building physical servers installing, configuring, and patching ESXi
• Troubleshooting malfunctions of network hardware and systems to resolve operational issues and restore services
• Regular support of VMware and windows environment by resolving the escalated tickets for the internal and external customer
• Manage ESX and vcenter patches & VMware tools versions

Senior IT System Administrator

Solutions Engineer

• Collaborate with Client Engagement Partners during RFI/RFP responses
• Support Program Managers in defining product and project requirements
• Gather business and functional requirements from stakeholders
• Define the functional and technical architecture of solutions
• Lead the solution architecture throughout the full lifecycle
• Develop and maintain architecture and design documentation

Senior Solution Architect

• Providing high-quality end user support and outstanding customer service to our government clients.
• Responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes.
• Contribute to proactive system maintenance, system health checks, and timely fulfilment of service requests.

Junior System Administrator

Systems Engineer

• maintain and support production infrastructure environments
• ensure system monitoring, alerting, and incident response processes
• implement backup, disaster recovery, and high availability strategies
• perform security hardening and vulnerability remediation
• support infrastructure-related project implementations.

System Engineer

Engineer

• Assist in the installation, configuration, and initial testing of physical security applications and hardware.
• Support basic system upgrades, patches, and troubleshooting under guidance.
• Conduct routine inspections, updates, and backups following established procedures.
• Follow all security policies and procedures meticulously, ensuring compliance with relevant standards.
• Keep detailed, accurate records of system changes and support activities.
• Identify opportunities to improve day-to-day tasks and propose solutions to senior staff.
• Work on tickets (resolve routine issues, escalate complex ones, and create new tickets for vendors, partners, or internal teams).
• Document system changes, troubleshooting methods, and best practices to support the team’s shared knowledge base.

Junior Engineer

Support Engineer

• Support end points including hardware and software
• Install, make changes and repair of basic & industrial computer hardware
• Administration of AD/ DNS / DHCP / FS / SFTP/proxy
• Windows client & servers OS installation and configuration
• L1 support of VMware and windows environment
• Configuration & implementation of WSUS servers, Patch Management, deployment and end to end troubleshooting of servers as well client
• Regular Server /storage Hardware level support and coordination with OEM
• L1 support on network Switches /Firewalls, configuration and troubleshooting
• Supporting , configuring and maintaining Antivirus solution server & end points basic knowledge of Veeam backup or other backup solution

IT Support Engineer

Financial Planning and Analysis

• Manage trade finance activities at a global level
• Coordinate the issuance of bid bonds, performance bonds, and other guarantees (bank or insurance-based)
• Review and adapt guarantee wording in line with internal policies
• Monitor guarantees lifecycle, including amendments and releases
• Liaise with banks, insurers, and brokers
• Support negotiation and implementation of import and export letters of credit
• Ensure compliance with Group policies and escalate deviations
• Act as key user for trade finance tools (GTC) and manage access
• Take ownership of the Division’s factoring program (Europe & US)
• Contribute to cash reporting
• Maintain and monitor the global bank account database

Trade Finance Analyst

• Monitor IDEMIA services and applications to spot issues early.
• Provide fast, first-line support to customers while meeting strict SLA's.
• Troubleshoot and resolve technical problems related to IDEMIA applications.
• Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.
• Work independently to diagnose problems while following IDEMIA support standards.
• Build trust with customers by offering clear, reliable technical assistance.
• Collaborate with support teams and suppliers to ensure high service performance.
• Track second-level support actions to ensure they meet quality and schedule expectations.
• Contribute to documentation, training and knowledge-base updates.
• Ensure quick operational recovery during failures using standard ad-hoc solutions.
• Share knowledge with your team to help improve overall service quality.

Technical Support Engineer, L1

Application Engineer

• Monitor IDEMIA services and application performance, identifying potential issues
• Offer first response to IDEMIA customers complying with strict SLAs
• Assistance for resolving customers' technical issues related to IDEMIA applications
• Work independently for problems analysis and implement workarounds in compliance with IDEMIA support standards and conventions
• Analyze, diagnose, and provide workarounds until the fix can be supplied to the customer
• Provide technical expertise on IDEMIA products and support fundamentals to internal or external customers, as required
• Assist all support team staff as required in order to meet deadlines and customer support priorities
• Establish and maintain trust with the customer, providing technical assistance as required
• Monitoring of the existing contract with providers involved in the provision of the service in order to ensure the performance of the defined activities to meet the commitments agreed with customers, service levels, scheduled and corrective maintenance
• Follow up on the execution of works carried out by second-level support to ensure compliance with standards, specifications, and scheduled activities
• Provide input as required on product and customer specific functionality, configuration, and usage for training and documentation purposes
• Analyze failure and ensure operational recovery within agreed SLA through standard procedure or ad-hoc workarounds
• Follow up on incidents and document their solution in tickets or KB
• Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving service quality within the company

Application Support Engineer

Attorney

• Suivi des opérations internes du groupe (augmentations/réductions de capital, fusions, cessions intragroupes…)
• Suivi des mandats
• Tenue de l’organigramme du groupe
• Tenue du secrétariat juridique des sociétés concernées
• Mise en place et alimentation des bases de données corporate

Legal Intern

• Protect IDEMIA by ensuring compliance with applicable laws
• Provide legal advice to support business decisions
• Assess the impact of legal developments and recommend changes