IDEMIA

Salesforce Consultant

• Manage the solution's evolution and liaise with business and technical teams
• Involved in the scoping and requirements gathering phases
• Develop technological solutions
• Responsible for technical specifications, solution design, and Salesforce configuration
• Support deployment, application upgrades
• Lead the management process for users
• Interact with various stakeholders
• Proactively contribute ideas for project success
• Responsible for the order-taking solution on Salesforce

Senior Salesforce Consultant

Full-stack Engineer

• Support L3 teams with complex troubleshooting related to critical incidents or crises
• Analyze, troubleshoot and resolve tickets assigned to you that are escalated by Support L2 teams as defects for IDEMIA products or projects
• Provide system ramp-up support at customer sites
• Perform integration, deployment and on-site post-upgrade support when on customer premises
• Test and integrate software releases and patches
• Conduct system integration and validation testing, including load, performance, high availability, accuracy and security tests
• Investigate issues by analyzing logs during test execution, report incidents through the configuration management tool and monitor them through to closure
• Produce documentation to support proper installation, testing, operations and administration
• Prepare and deliver training for customers and support & maintenance teams
• Assist the Service Delivery team with specific technical requests related to integration activities, including implementation duration and scheduling

Customer Success Software Engineer

Customer Support

• Take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels
• Be responsible for Order Process Management together with the Europe CS Hub (Management of order expectations, customer order status and performance reports)
• Communicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress
• Use various internal systems to process customer actions (change requests / artwork requests / complaints & NCR’s)
• Ensure that all order entry, invoice dispatch specifications and commissions’ data is entered and processed in an accurate and timely fashion
• Work hand in hand with the Key Account Manager in charge of the customer, the technical teams for change requests and the Service Center (production)
• Lead communication with manufacturing sites, escalate issues to Business director, monitor all orders

Customer Service – Fixed Term Contract

System Administrator

• Responsible for network infrastructure over scope sites in the organization
• Design/capacity planning/ Implementation /Administration and support of Virtual Environment on VM platform.
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Configuring and installing Network appliance for upgrading and maintaining network
• Hands-on experience with designing and building physical servers installing, configuring, and patching ESXi
• Troubleshooting malfunctions of network hardware and systems to resolve operational issues and restore services
• Regular support of VMware and windows environment by resolving the escalated tickets for the internal and external customer
• Manage ESX and vcenter patches & VMware tools versions

Senior IT System Administrator

Solutions Engineer

• Collaborate with Client Engagement Partners during RFI/RFP responses
• Support Program Managers in defining product and project requirements
• Gather business and functional requirements from stakeholders
• Define the functional and technical architecture of solutions
• Lead the solution architecture throughout the full lifecycle
• Develop and maintain architecture and design documentation

Senior Solution Architect

• Providing high-quality end user support and outstanding customer service to our government clients.
• Responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes.
• Contribute to proactive system maintenance, system health checks, and timely fulfilment of service requests.

Junior System Administrator

Systems Engineer

• maintain and support production infrastructure environments
• ensure system monitoring, alerting, and incident response processes
• implement backup, disaster recovery, and high availability strategies
• perform security hardening and vulnerability remediation
• support infrastructure-related project implementations.

System Engineer

Engineer

• Assist in the installation, configuration, and initial testing of physical security applications and hardware.
• Support basic system upgrades, patches, and troubleshooting under guidance.
• Conduct routine inspections, updates, and backups following established procedures.
• Follow all security policies and procedures meticulously, ensuring compliance with relevant standards.
• Keep detailed, accurate records of system changes and support activities.
• Identify opportunities to improve day-to-day tasks and propose solutions to senior staff.
• Work on tickets (resolve routine issues, escalate complex ones, and create new tickets for vendors, partners, or internal teams).
• Document system changes, troubleshooting methods, and best practices to support the team’s shared knowledge base.

Junior Engineer

Support Engineer

• Support end points including hardware and software
• Install, make changes and repair of basic & industrial computer hardware
• Administration of AD/ DNS / DHCP / FS / SFTP/proxy
• Windows client & servers OS installation and configuration
• L1 support of VMware and windows environment
• Configuration & implementation of WSUS servers, Patch Management, deployment and end to end troubleshooting of servers as well client
• Regular Server /storage Hardware level support and coordination with OEM
• L1 support on network Switches /Firewalls, configuration and troubleshooting
• Supporting , configuring and maintaining Antivirus solution server & end points basic knowledge of Veeam backup or other backup solution

IT Support Engineer

Financial Planning and Analysis

• Manage trade finance activities at a global level
• Coordinate the issuance of bid bonds, performance bonds, and other guarantees (bank or insurance-based)
• Review and adapt guarantee wording in line with internal policies
• Monitor guarantees lifecycle, including amendments and releases
• Liaise with banks, insurers, and brokers
• Support negotiation and implementation of import and export letters of credit
• Ensure compliance with Group policies and escalate deviations
• Act as key user for trade finance tools (GTC) and manage access
• Take ownership of the Division’s factoring program (Europe & US)
• Contribute to cash reporting
• Maintain and monitor the global bank account database