IDEMIA

Engineer

• Assist in the installation, configuration, and initial testing of physical security applications and hardware.
• Support basic system upgrades, patches, and troubleshooting under guidance.
• Conduct routine inspections, updates, and backups following established procedures.
• Follow all security policies and procedures meticulously, ensuring compliance with relevant standards.
• Keep detailed, accurate records of system changes and support activities.
• Identify opportunities to improve day-to-day tasks and propose solutions to senior staff.
• Work on tickets (resolve routine issues, escalate complex ones, and create new tickets for vendors, partners, or internal teams).
• Document system changes, troubleshooting methods, and best practices to support the team’s shared knowledge base.

Junior Engineer

Support Engineer

• Support end points including hardware and software
• Install, make changes and repair of basic & industrial computer hardware
• Administration of AD/ DNS / DHCP / FS / SFTP/proxy
• Windows client & servers OS installation and configuration
• L1 support of VMware and windows environment
• Configuration & implementation of WSUS servers, Patch Management, deployment and end to end troubleshooting of servers as well client
• Regular Server /storage Hardware level support and coordination with OEM
• L1 support on network Switches /Firewalls, configuration and troubleshooting
• Supporting , configuring and maintaining Antivirus solution server & end points basic knowledge of Veeam backup or other backup solution

IT Support Engineer

Financial Planning and Analysis

• Manage trade finance activities at a global level
• Coordinate the issuance of bid bonds, performance bonds, and other guarantees (bank or insurance-based)
• Review and adapt guarantee wording in line with internal policies
• Monitor guarantees lifecycle, including amendments and releases
• Liaise with banks, insurers, and brokers
• Support negotiation and implementation of import and export letters of credit
• Ensure compliance with Group policies and escalate deviations
• Act as key user for trade finance tools (GTC) and manage access
• Take ownership of the Division’s factoring program (Europe & US)
• Contribute to cash reporting
• Maintain and monitor the global bank account database

Trade Finance Analyst

• Monitor IDEMIA services and applications to spot issues early.
• Provide fast, first-line support to customers while meeting strict SLA's.
• Troubleshoot and resolve technical problems related to IDEMIA applications.
• Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.
• Work independently to diagnose problems while following IDEMIA support standards.
• Build trust with customers by offering clear, reliable technical assistance.
• Collaborate with support teams and suppliers to ensure high service performance.
• Track second-level support actions to ensure they meet quality and schedule expectations.
• Contribute to documentation, training and knowledge-base updates.
• Ensure quick operational recovery during failures using standard ad-hoc solutions.
• Share knowledge with your team to help improve overall service quality.

Technical Support Engineer, L1

Application Engineer

• Monitor IDEMIA services and application performance, identifying potential issues
• Offer first response to IDEMIA customers complying with strict SLAs
• Assistance for resolving customers' technical issues related to IDEMIA applications
• Work independently for problems analysis and implement workarounds in compliance with IDEMIA support standards and conventions
• Analyze, diagnose, and provide workarounds until the fix can be supplied to the customer
• Provide technical expertise on IDEMIA products and support fundamentals to internal or external customers, as required
• Assist all support team staff as required in order to meet deadlines and customer support priorities
• Establish and maintain trust with the customer, providing technical assistance as required
• Monitoring of the existing contract with providers involved in the provision of the service in order to ensure the performance of the defined activities to meet the commitments agreed with customers, service levels, scheduled and corrective maintenance
• Follow up on the execution of works carried out by second-level support to ensure compliance with standards, specifications, and scheduled activities
• Provide input as required on product and customer specific functionality, configuration, and usage for training and documentation purposes
• Analyze failure and ensure operational recovery within agreed SLA through standard procedure or ad-hoc workarounds
• Follow up on incidents and document their solution in tickets or KB
• Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving service quality within the company

Application Support Engineer

Attorney

• Suivi des opérations internes du groupe (augmentations/réductions de capital, fusions, cessions intragroupes…)
• Suivi des mandats
• Tenue de l’organigramme du groupe
• Tenue du secrétariat juridique des sociétés concernées
• Mise en place et alimentation des bases de données corporate

Legal Intern

• Protect IDEMIA by ensuring compliance with applicable laws
• Provide legal advice to support business decisions
• Assess the impact of legal developments and recommend changes

Corporate Legal Intern

Operations

• Manage various production activities and ensure production excellence
• Operate and maintain production equipment
• Participate in process improvement teams

Production Operations

• Manage production activities ensuring excellence
• Complete work within service-level agreements
• Participate in process improvement teams
• Apply security and environmental standards

Production Operations Associate

• Manage various production activities to ensure excellence
• Complete work within service-level agreements
• Operate production equipment and perform diagnostics
• Participate in process improvement teams

Production Operations 1

• Ensures completion of all work within service-level agreements
• Operates and maintains production equipment through identifying and performing first line diagnostics and complying with operating procedures
• Contributes actively to the business performance of production
• Highlights any opportunities for improvement and participates in process improvement teams
• Supports to production integrated into the flow (quality control, controls and preparation of raw materials, supply management, etc.) or to machine operation, etc.
• Applies security, quality and environmental standards, alerts in the event of an anomaly, etc.
• Works on routine tasks or follows standard procedures
• Works is closely supervised
• Communicates information that requires little explanation or interpretation

Full-stack Engineer

• Concevoir, développer et maintenir des solutions logicielles performantes
• Analyser les besoins, contribuer aux estimations et participer aux choix d’architecture et de technologies
• Développer des modules complexes en appliquant les bonnes pratiques de développement
• Optimiser les performances et résoudre des problématiques techniques complexes
• Contribuer à la gouvernance technique et accompagner/coacher une petite équipe de développeurs

Développeur logiciel senior

• Transforms requirements into software according to design, to maximize business value and customer satisfaction.
• Uses programming, scripting and database languages to write software code that meets requirements and that optimizes software performances
• Identifies existing software components, libraries and frameworks to reuse in the solutions
• Applies knowledge of software development best practices, including coding standards, secure coding, code reviews, source control management, build processes, testing, and operations
• Contributes to requirement (functional and non-functional) analysis and estimations
• Supports software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding software enhancements
• Builds up software structure including functions, design patterns, layers, etc.
• Documents and demonstrates solutions by developing code comments, layouts, diagrams and charts
• Contributes to Software architecture (specification analysis, technical studies, technology assessment, etc.)
• Codes large and complex modules within agreed quality, deadline and cost
• Performs design and code reviews and assess software performance optimization
• Contributes and promotes the organization's technical governance
• Produce quotations
• Performs complex troubleshooting
• Coaches and can manage a small team of Software Development Engineers

Senior Software Engineer – Full Stack

• Design, develop and maintain high-performance software solutions that meet functional and technical requirements.
• Analyze requirements, contribute to estimations, and participate in architecture and technology choices.
• Develop complex modules while applying software development best practices (quality, security, testing, deployment).
• Optimize performance, resolve complex technical issues, and ensure proper documentation of solutions.
• Contribute to technical governance and support/coach a small team of developers.

Senior Software Developer

• Contribute to improving an AI system based on RAG
• Analyze the existing architecture
• Test new models (embeddings, LLMs)
• Optimize semantic search

Junior Engineer

IT Support Engineer

Trade Finance Analyst

Technical Support Engineer, L1

Application Support Engineer

Legal Intern

Corporate Legal Intern

Production Operations

Production Operations Associate

Production Operations 1

Production Operations

Développeur logiciel senior

Senior Software Engineer – Full Stack

Senior Software Developer

Intern - Software Developer, AI