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IDEMIA

IT Support Specialist – Entry-Level

IDEMIA

IT Support Specialist addressing IT needs with a focus on customer satisfaction. Involved in solving technical issues and managing IT assets for IDEMIA.

Posted 8/2/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in addressing IT-related issues, supporting software installation and maintenance, and managing IT assets while ensuring compliance with standards. Proficient in troubleshooting and providing support to end users and server infrastructure.

Highest-signal resume keywords
IT Issue ResolutionLevel 1 and Level 2 SupportSoftware Installation and MaintenanceIT Asset ManagementServer Infrastructure Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IT SupportTroubleshootingSoftware InstallationOperating System MaintenanceVirtualizationSecurity SupportDocumentationCompliance ManagementEnd User SupportCommunication Management
Soft Skills
Customer CommunicationCollaboration
Industry Keywords
IDEMIAService-Level AgreementsIT AssetsServer InfrastructureSoftware Applications

About the role

Key responsibilities & impact
  • Address IDEMIA IT related issues in accordance with service-level agreements
  • Solve and document Level 1 and sometimes Level 2 IT needs
  • Support installation and maintenance of operating systems, software and applications
  • Manage communication with internal and external customers
  • Assist external providers during IT activities
  • Manage IT assets (computer and communications equipment, servers, licenses)
  • Give support to server infrastructure, virtualization, communications, and security
  • Interact with end users and support on simple issues and tasks

Requirements

What you’ll need
  • Addressing IDEMIA IT related issues
  • Solving Level 1 and sometimes Level 2 IT needs
  • Supporting installation and maintenance of software
  • Managing communication with internal and external customers
  • Assisting external providers during IT activities
  • Managing IT assets and ensuring compliance with standards
  • Supporting the server infrastructure and security
  • Installing and monitoring software applications
  • Interacting with end users for troubleshooting

Benefits

Comp & perks
  • Growth opportunities
  • Collaborating with an international community