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IDEMIA

Service Delivery Manager

IDEMIA

Service Delivery Manager ensuring oversight of operational systems for law enforcement activities. The role involves managing maintenance strategies and customer support in a diverse and international context.

Posted 7/9/2026full-time🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational conditions of complex industrial systems, with a focus on maintenance strategies, customer support, and performance monitoring. Proficient in both English and French, with a strong customer-oriented approach and analytical skills.

Highest-signal resume keywords
Project ManagementOperations ManagementComplex Industrial SystemsITIL CertificationBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operations ManagementProject ManagementMaintenance Strategy DevelopmentKPI MonitoringBudget ManagementIndustrial Systems ImplementationMechanical SystemsLaser EquipmentPrecision Equipment
Soft Skills
Strong Communication SkillsCustomer-FocusedProactiveAnalyticalAutonomousService-Oriented
Certifications & Qualifications
ITIL Certification
Industry Keywords
Law Enforcement ActivitiesEvolutive MaintenanceCustomer Support ManagementCrisis Management

About the role

Key responsibilities & impact
  • Maintain operational conditions of systems that handle law enforcement activities
  • Oversee evolutive maintenance in accordance with customer needs
  • Define maintenance strategies and associated quotes
  • Monitor service KPIs and maintenance budget
  • Manage customer support engineers and ensure communication
  • Propose improvements to maintenance strategy and crisis management

Requirements

What you’ll need
  • Minimum 5 years' experience in project and/or operations management with external subcontractors
  • Experience implementing or operating complex industrial systems (mechanical, laser, precision equipment)
  • Engineering degree (Industrial Maintenance or equivalent)
  • ITIL certification is a plus
  • Strong communication skills in English and French (Spanish is an advantage)
  • Customer-focused, proactive, analytical, autonomous, and service-oriented

Benefits

Comp & perks
  • Opportunities for career growth
  • Professional development
  • Internal mobility