Service Delivery Manager

IDEMIA

Service Delivery Manager ensuring oversight of operational systems for law enforcement activities. The role involves managing maintenance strategies and customer support in a diverse and international context.

Posted 7/9/2026full-time🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain operational conditions of systems that handle law enforcement activities
Oversee evolutive maintenance in accordance with customer needs
Define maintenance strategies and associated quotes
Monitor service KPIs and maintenance budget
Manage customer support engineers and ensure communication
Propose improvements to maintenance strategy and crisis management

Requirements

What you’ll need

Minimum 5 years' experience in project and/or operations management with external subcontractors
Experience implementing or operating complex industrial systems (mechanical, laser, precision equipment)
Engineering degree (Industrial Maintenance or equivalent)
ITIL certification is a plus
Strong communication skills in English and French (Spanish is an advantage)
Customer-focused, proactive, analytical, autonomous, and service-oriented

Benefits

Comp & perks

Opportunities for career growth
Professional development
Internal mobility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operations ManagementProject ManagementMaintenance Strategy DevelopmentKPI MonitoringBudget ManagementIndustrial Systems ImplementationMechanical SystemsLaser EquipmentPrecision Equipment

Soft Skills

Strong Communication SkillsCustomer-FocusedProactiveAnalyticalAutonomousService-Oriented

Certifications

ITIL Certification