IT Support Engineer

IDEMIA

IT Support Engineer solving IT needs and managing user support at IDEMIA. Collaborating with technical teams to ensure customer satisfaction in a diverse global environment.

Posted 7/14/2026full-time🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including Active Directory administration, Microsoft 365 suite support, and IT Service Management tools. Proficient in managing IT assets, ensuring compliance with security standards, and providing user training and documentation.

Highest-signal resume keywords

Active Directory AdministrationMicrosoft 365 SupportIT Service Management (ITSM) ToolsNetworking FundamentalsVirtualization Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Account ManagementGroup PolicyDNSTCP/IPDHCPVPN TechnologiesEnterprise Printer ServicesTelephony SystemsVeeam Backup & ReplicationVMware vSphere/ESXi

Soft Skills

CommunicationProblem-SolvingTrainingDocumentationCollaboration

Tools & Technologies

Jira Service ManagementMicrosoft OutlookMicrosoft TeamsOneDriveSharePoint

Industry Keywords

IT SupportIT Asset ManagementSecurity StandardsRemote ConnectivityTroubleshooting

Tech Stack

Tools & technologies

DNSFirewallsITSMTCP/IPVMware

About the role

Key responsibilities & impact

Solves and documents Level 1 and Level 2 IT needs of users and productive operations associated with a ticket
Supports the installation and maintenance of operating systems, software and applications within the right standards and processes
Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments
Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards
Manages IT assets (computer and communications equipment, servers, and licenses)
Manages and coordinates access to IT tools while ensuring compliance with security standards
Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability
Interacts with end users and supports on complex issues and tasks and troubleshooting, defining and documenting the working instructions and escalate requests to the right technical team
Provides training to end users and transfers knowledge to other IT members, Proposes improvement ideas
Works in full autonomy and reports to IT Lead or IT Manager

Requirements

What you’ll need

Experience administering Active Directory, Group Policy, DNS and user account management;
Experience supporting the Microsoft 365 suite, including Outlook, Teams, OneDrive, and SharePoint;
Experience working with IT Service Management (ITSM) tools, preferably Jira Service Management;
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switches, and firewalls;
Knowledge of VPN technologies and remote connectivity troubleshooting;
Experience supporting enterprise printer services and print management;
Experience with telephony systems, including user administration and basic troubleshooting;
Experience using enterprise backup solutions, preferably Veeam Backup & Replication;
Knowledge of virtualization technologies, preferably VMware vSphere/ESXi.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities