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YEVO

Technician / Application Support Technician

YEVO

Technician supporting users of ERP software across a multi-site network. Responsibilities include technical issue resolution and user training in Toulouse.

Posted 7/20/2026full-timeToulouse • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in user support and requirements analysis, with a strong ability to translate business issues into technical solutions. Proficient in troubleshooting application incidents and ensuring data consistency through effective monitoring and documentation.

Highest-signal resume keywords
User SupportRequirements AnalysisApplication SupportTechnical SupportTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Incident AnalysisData Consistency VerificationDatabase QueryingApplication MonitoringDocumentation Writing
Soft Skills
Service-Oriented SupportUser Assistance
Tools & Technologies
Application LogsSystem Logs
Certifications & Qualifications
Two-Year Degree in IT
Industry Keywords
Technical IncidentsBusiness IssuesRoot Cause Analysis

About the role

Key responsibilities & impact
  • User support & requirements analysis
  • Collect and qualify user requests
  • Translate business issues into technical elements
  • Advise and assist users in using the solution
  • Provide responsive, service-oriented support
  • Analyze and resolve application and technical incidents (level 1 and 2)
  • Identify root causes of malfunctions
  • Use application and system logs for troubleshooting
  • Query databases to investigate incidents
  • Verify data consistency
  • Monitor application jobs and batch processes
  • Write and update documentation and procedures

Requirements

What you’ll need
  • Two-year degree in IT (BTS SIO, DUT, or equivalent)
  • Initial experience in application support or technical support

Benefits

Comp & perks
  • Swile card (meal vouchers) credited €10 per working day, 60% covered by Yevo
  • 9 to 12 RTT (compensatory time off) days
  • 100% public transport subscriptions or contribution to commuting costs
  • Works council (CSE)
  • Supplementary health insurance (mutuelle) already in place
  • 100% employer-covered income protection (prévoyance)
  • Training and support for skills development