Patient Access

• Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work
• Handles and solves problems related to area of assignment.
• Maintains a working knowledge of functions in area of responsibility.
• Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
• Conducts and oversees orientation and training of all Patient Access staff.
• Performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service.
• Assists Patient Access Manager with day-to-day operations.
• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.
• Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring.
• Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes.

Supervisor, Patient Access – Pre-Access

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secures the information needed to facilitate the financial aspects of medical care including patient demographics and insurance information
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service, as appropriate
• Schedules in office procedures like biopsies, ensuring necessary medical information is available for providers

Patient Access Scheduling Agent

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
• Secure the information needed to facilitate the financial aspects of medical care such as patient demographics, insurance information, and account guarantor
• Processes updates and corrections to patient insurance and demographic information
• Collects patient liabilities prior to or on the date of service, as appropriate
• Secure medical records from outside health care organizations to ensure the provider has the necessary medical information
• Schedules in office procedures that may require scheduling the appointment and the room for the procedure
• Prioritizes visits and services for efficient utilization of physician’s clinical staff and patient’s time

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Supervisor, Patient Access – Pre-Access

Patient Access Scheduling Agent

Patient Access Center