Patient Access

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments
• Obtain and verify demographic and insurance information
• Register patients and enter data into the scheduling system
• Work in a call center-type environment
• Meet individual quality metrics
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members

Patient Access Scheduler scheduling appointments for Baptist Health, a South Florida healthcare system

Patient Access Scheduler

Patient Access Scheduler scheduling diagnostic, surgical, therapy, and physician appointments for Baptist Health, a South Florida healthcare system. Verifying insurance and registering patients in a call-center environment.

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments
• Obtain and verify demographic and insurance information
• Register patients and enter data into the scheduling system
• Work in a call center environment
• Meet individual quality metrics
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members

Patient access scheduler booking healthcare appointments for Baptist Health, a South Florida nonprofit healthcare system

Patient access scheduler booking diagnostic, surgical, therapy, and physician appointments for Baptist Health, a South Florida nonprofit healthcare system.
Verifying insurance and demographic data while delivering compassionate call-center service.

• Request, follow up on, obtain, and validate authorizations, referrals, and notifications with appropriate CPT and ICD-10 codes within required timelines
• Work in a call center environment and meet individual quality metrics
• Coordinate patient flow and process requests in a timely manner
• Maintain knowledge and deploy department, physician practice, and hospital practices to address patient questions and concerns
• Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members

Authorization Associate validating insurance approvals for Baptist Health’s South Florida healthcare system

Authorization Associate, Patient Access

Authorization Associate validating insurance approvals for Baptist Health’s South Florida healthcare system. Processing referrals and notifications while coordinating patient access in a high-volume call center.

• Monitor monthly insurance eligibility and authorization status for assigned active patients
• Review CareTend queues and ensure all authorizations are current and on file before service delivery
• Identify coverage changes and obtain updated insurance or clinical documentation from patients, sales teams, and physicians
• Notify Reimbursement Specialists when new benefits verification or prior authorizations are required
• Serve as the primary point of contact for patients, providers, and field partners regarding benefits and authorization questions
• Collaborate with reimbursement, nurse coordination, pharmacy operations, and data entry teams
• Communicate potential delays proactively to downstream teams
• Document patient, provider, and internal communications accurately in systems of record
• Track referral status, volume, and workload metrics to organize daily activities and meet service goals
• Support PAL-Pending duties as needed to ensure intake coverage and continuity

Patient Access Liaison protecting infusion patients’ therapy access at LUX Infusion

Patient Access Liaison

Patient Access Liaison protecting infusion patients’ therapy access at LUX Infusion.
Monitoring insurance eligibility, authorizations, referrals, and documentation to prevent treatment delays.

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Use an overlay tool while providing customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
• Collect point-of-service collections and past-due balances, including payment plan options
• Explain consent forms, obtain signatures, and document witnesses
• Distribute patient education and designated forms and pamphlets
• Review insurance eligibility responses and select insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using Advanced Beneficiary Notice software and distribute ABNs as appropriate

Patient access specialist admitting hospital patients for Ensemble’s healthcare revenue-cycle services

Patient Access Associate

Patient Access Specialist admitting and registering hospital patients for Ensemble, a healthcare revenue-cycle management provider. Verifying insurance, collecting payments, and processing compliance documentation onsite at Mercy St. Anne Hospital.

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Utilize an overlay tool and provide customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to ensure account corrections
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
• Collect point-of-service collections and past-due balances, including explaining payment plan options
• Explain consent forms, obtain required signatures, and document witnesses
• Distribute and explain patient education and regulatory forms
• Review insurance eligibility responses and enter benefit data to support collections and billing
• Screen Medicare medical necessity using ABN software and distribute ABNs as appropriate
• Distribute and document designated forms and pamphlets

Patient Access Specialist admitting patients and managing registration at Ensemble’s hospital revenue-cycle operation

Patient Access Specialist admitting patients and managing registration at Ensemble, a healthcare revenue-cycle management provider. Verifying insurance, collecting payments, and supporting accurate hospital billing.

• Obtain and enter accurate patient demographic and insurance information in the EHR
• Perform cashiering functions and collect co-payments, deductibles, co-insurance, and other required payments
• Perform medical necessity checks for compliance with Medicare guidelines
• Interview patients, family members, and physicians to obtain registration information
• Ensure correct insurance plan codes are used for billing
• Explain consent forms, obtain signatures, and answer questions professionally
• Address patient issues and concerns and alert management to unusual or difficult situations
• Protect patient health information according to HIPAA guidelines
• Use patient identifiers to correctly identify patients and medical records
• Meet departmental registration accuracy and productivity goals
• Verify insurance and determine patients' out-of-pocket expenses
• Offer payment options when applicable
• Accurately post and receipt patient payments and balance the cash drawer daily
• Organize work time, set priorities, and assist other team members
• Suggest process improvements and support efficient patient flow
• Pursue continual learning and adapt to changing demands

Patient Access Associate registering patients and processing payments for Houston Methodist’s Texas hospital system

Patient Access Associate – Outpatient Rehab

Patient Access Associate registering patients, verifying insurance, and collecting payments for Houston Methodist’s acute-care hospital system. Supporting accurate, compliant, customer-focused outpatient rehabilitation access.

• Coordinate accurate scheduling of multiple outpatient diagnostic appointments across health system locations and departments
• Schedule appointments based on resource availability while reducing service delays
• Accept and prioritize incoming phone calls
• Triage information for urgent procedure requests
• Send critical requests for supplies and services to appropriate personnel to support early ordering and pre-authorization processes
• Obtain necessary information according to department procedures and provide directed instructions
• Schedule correct procedures and enter orders accurately into the clinical system
• Identify patients accurately in the Master Patient Index and assign correct Medical Record and Account Numbers
• Serve as liaison and communication point among patients, customers, staff, offices, departments, employees, and healthcare professionals
• Communicate schedule changes early and accurately to maximize scheduling efficiency

Part-time diagnostic appointment scheduler for Saint Francis Catholic health system

Patient Access Scheduler I – Diagnostic

Part-time Patient Access Scheduler coordinating outpatient diagnostic appointments for Saint Francis, a Catholic nonprofit health system. Managing calls, orders, patient records, and pre-authorization workflows.

• Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses
• Make outbound calls to schedule specialist and subspecialist appointments
• Collect and update patient demographics, insurance information, and account guarantor details
• Collect patient liabilities before or on the date of service, as appropriate
• Secure medical records from outside healthcare organizations based on appointment visit type
• Schedule in-office procedures and coordinate procedure rooms

Patient access agent scheduling medical appointments for UMass Memorial Health, a Central Massachusetts health system

Patient Access Schedule Agent

Patient access agent scheduling appointments and procedures for UMass Memorial Health, a Central Massachusetts health system.
Handling patient calls, demographics, insurance details, liabilities, and outside medical records.

• Oversee daily operations of the Access Center, including monitoring incoming call volumes and specialist activities
• Maintain current knowledge of patient registration, appointment scheduling, and department protocols
• Collaborate with clinical leadership to maintain department scheduling guidelines
• Provide the Access Center Manager with reports on staff performance, attendance, and service quality
• Coordinate Access Specialist workflow and ensure phone queues are properly staffed
• Manage departmental escalations through accountability, urgency, communication, and follow-through
• Lead outbound call assignments to schedule patients from referrals and monitor productivity
• Manage on-call reports, schedules, contact numbers, and processes for after-hours specialists and third-party providers
• Resolve patient messages or concerns submitted by third-party after-hours service centers
• Review specialist performance and provide motivation, coaching, mentoring, and guidance to Team Leads
• Participate in screening, interviewing, and hiring Access Specialists
• Complete annual performance evaluations and performance documentation with Team Leads and the Manager
• Complete timecards, document department schedules, and track attendance-policy adherence
• Comply with clinical policies, procedures, and HIPAA requirements
• Attend ongoing technical, customer service, and other training
• Perform other duties as assigned

Patient access supervisor overseeing UT Health San Antonio’s hybrid call center operations

Supervisor, Patient Access Center

Patient access supervisor overseeing UT Health San Antonio’s hybrid call center operations. Managing scheduling workflows, escalations, staffing, performance, and HIPAA-compliant patient service.

• Provide an exceptional and positive patient experience to every caller
• Maintain current knowledge of patient registration, appointment scheduling, and department protocols
• Provide leadership support for multiple clinical departments and assigned Access Specialists
• Lead and manage outbound call workflows to schedule patients based on referrals
• Support resolution of after-hours patient concerns and urgent situations
• Review, communicate, and monitor specialist schedules, including breaks and lunches, with the Access Center Supervisor or Manager
• Provide telephone coverage during lunches and short-staffed periods
• Conduct call audits and provide immediate feedback and coaching
• Serve as a knowledgeable resource on job knowledge, scheduling guidelines, and clinical protocols
• Liaise between Access Specialists and clinics to resolve scheduling errors and patient issues
• Coordinate onboarding and retraining under supervisor direction
• Plan daily outbound-call tasks and monitor adherence to processes and procedures
• Provide motivational coaching and mentoring to improve Access Specialist performance
• Complete ongoing technical, customer service, and other training
• Adapt to operational changes based on business needs
• Comply with clinical policies, procedures, and HIPAA requirements
• Meet attendance expectations and perform other assigned duties

Patient Access Team Lead guiding call-center scheduling and patient support at UT Health San Antonio

Patient Access Lead

Patient Access Team Lead supporting UT Health San Antonio’s clinical scheduling call center. Coaching specialists, auditing calls, resolving patient issues, and coordinating referral-based outbound scheduling.

• The Field Liaison builds and maintains relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory.
• Provides SME support for complex patient / provider clinical and reimbursement issues.
• Represents UBC at manufacturer national sales conferences; prospects for account revenue opportunities.
• Gathers, analyzes and reports adverse event trend data for Quarterly Business Reviews and other reports as required by the manufacturer.
• Contacts are frequently individuals representing other departments and/or representing outside organizations; obtaining or providing information or data on matters of moderate importance to the function of the department, or which may be of a sensitive nature.
• Formulates, interprets and implements reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
• Serves as SME on intricate cases to assigned physician offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify cost options for patients.
• Assists manufacturer field sales in implementation of program launch and ongoing therapy utilization through marketing, education and training materials to aid in obtaining referrals.
• Provides Program Specific Plan (PSP) support on special projects to enhance reimbursement, revenue and on-going support utilization opportunities.
• Gathers, analyzes, and prepares data, including Adverse Event trending, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.

Field Liaison supporting pharmaceutical sales and patient access solutions

Field Liaison – Patient Access

Field Liaison supporting pharmaceutical sales and managing patient access issues. Building relationships with manufacturers and providing reimbursement policy support.

• The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).
• Obtains and verifies necessary demographic and insurance information.
• Registers patients and enters data into scheduling system.
• This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Scheduler managing patient appointments at Baptist Health.

Patient Access Scheduler, Cardiology Scheduling

Scheduler managing patient appointments for Baptist Health, ensuring quality service in a fast-paced environment. Responsible for patient registration, demographic verification, and data entry tasks.

• Partner with a team of healthcare, technical and project management consultants to ensure the seamless integration, data migration and system performance of Epic systems
• Leverage technical expertise in Epic modules providing support to optimize the systems functionality
• Provide guidance and recommendations on Epic applications offering suggestions and participating in discussions on operational and technology improvements
• Lead and support Epic Patient Access initiatives
• Facilitate requirements gathering sessions with clinical, operational, and IT stakeholders
• Create and maintain project documentation, workflow diagrams, and build specifications

Senior Associate managing Epic Patient Access integration and enhancements

Senior Associate – Patient Access

Senior Associate driving Epic Patient Access integrations and optimizations in healthcare settings. Collaborating with cross-functional teams to improve patient access workflows and system performance.

• You will manage scheduling of patient appointments, ensuring clinical resources and patient time are used with maximum efficiency.
• You will accurately capture demographic and insurance info to ensure a seamless checkout and billing experience.
• You will resolve scheduling hurdles and provide clear, empathetic guidance to patients regarding their pre-service requirements.
• You will support the insurance authorization process to ensure patients get the care they need without delays.

Manage patient scheduling for Ascension's centralized contact center.

Patient Access Representative – Centralized Scheduling

Manage patient scheduling and support insurance processes at Ascension's centralized contact center. Provide clear guidance to patients while maximizing resource efficiency.

Patient Access Scheduler responsible for scheduling patient appointments

Patient Access Scheduler, Centralized Scheduling

Patient Access Scheduler responsible for scheduling a variety of patient appointments. Engaging in compassionate service while gathering necessary patient information in a call center environment.

• Responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments).
• Obtains and verifies necessary demographic and insurance information.
• Registers patients and enters data into scheduling system.
• Requires to be in a call center type environment and responsible for meeting individual quality metrics.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians and community members.

Patient Access Scheduler responsible for scheduling appointments and verifying information.

Patient Access Scheduler at Baptist Health scheduling patient appointments and verifying essential information in a call center environment. Requires compassionate service and meeting quality metrics.

• Patient Registration: Accurately collect and enter patient demographic, insurance, and medical information.
• Verify patient identity following all HIPAA and facility protocols.
• Ensure all required forms and signatures are completed during registration.
• Insurance Verification: Confirm patient insurance eligibility and benefits prior to service.
• Obtain and document pre-authorizations or referrals as required.
• Communicate any coverage issues or financial obligations to patients.
• Customer Service: Greet patients and visitors warmly, providing courteous and efficient service.
• Answer patient questions regarding appointments, insurance, and registration processes.
• Address and resolve patient concerns or direct them to the appropriate personnel.
• Scheduling and Coordination: Schedule, reschedule, and cancel appointments as needed.
• Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation.
• Compliance & Documentation: Maintain accuracy and confidentiality in patient records.
• Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy).
• Report and correct registration errors promptly.
• Financial Counseling (as applicable): Discuss patient financial responsibilities, co-pays, and payment options.
• Collect co-pays and provide receipts when applicable.
• General Administrative Support: Answer phones, respond to emails, and perform general clerical duties.
• Maintain organized registration areas and supplies.
• Assist with training new registration staff as needed.

Responsible for patient registration and insurance verification at Abax Health.

Patient Access Concierge – Experienced

Responsible for patient registration, insurance verification, and providing customer service at Abax Health. Handling appointments, financial counseling, and maintaining compliance with HIPAA requirements.

• Accurately collect and enter patient demographic, insurance, and medical information
• Verify patient identity following all HIPAA and facility protocols
• Ensure all required forms and signatures are completed during registration
• Confirm patient insurance eligibility and benefits prior to service
• Obtain and document pre-authorizations or referrals as required
• Communicate any coverage issues or financial obligations to patients
• Greet patients and visitors warmly, providing courteous and efficient service
• Answer patient questions regarding appointments, insurance, and registration processes
• Address and resolve patient concerns or direct them to the appropriate personnel
• Schedule, reschedule, and cancel appointments as needed
• Coordinate with clinical and administrative teams to ensure accurate patient flow and documentation
• Maintain accuracy and confidentiality in patient records
• Follow all compliance, privacy, and security guidelines (e.g., HIPAA, hospital policy)
• Report and correct registration errors promptly
• Discuss patient financial responsibilities, co-pays, and payment options
• Collect co-pays and provide receipts when applicable
• Answer phones, respond to emails, and perform general clerical duties
• Maintain organized registration areas and supplies
• Assist with training new registration staff as needed

Patient Access Concierge providing registration and insurance verification support

Patient Access Concierge – Entry Level

Patient Access Concierge responsible for patient registration and insurance verification. Delivering high-quality customer service in a remote setup for a healthcare technology company.

• Supervise Patient Access on an assigned campus
• Monitor staff productivity and compliance
• Coordinate training and staff scheduling
• Ensure exceptional Patient Experience

Supervisor of Patient Access overseeing staff and operations

Supervisor, Patient Access

Supervisor of Patient Access managing staff productivity and compliance. Ensuring exceptional Patient Experience in a healthcare setting based in Normal, IL.

Patient Access jobs in United States

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Patient Access Scheduler

Patient Access Scheduler

Authorization Associate, Patient Access

Patient Access Liaison

Patient Access Associate

Patient Access Associate

Patient Access Associate – Outpatient Rehab

Patient Access Scheduler I – Diagnostic

Patient Access Schedule Agent

Supervisor, Patient Access Center

Patient Access Lead

Field Liaison – Patient Access

Patient Access Scheduler, Cardiology Scheduling

Senior Associate – Patient Access

Patient Access Representative – Centralized Scheduling

Patient Access Scheduler, Centralized Scheduling

Patient Access Scheduler

Patient Access Concierge – Experienced

Patient Access Concierge – Entry Level

Supervisor, Patient Access