Patient Access Associate

Ensemble Health Partners

Patient Access Specialist admitting and registering hospital patients for Ensemble, a healthcare revenue-cycle management provider. Verifying insurance, collecting payments, and processing compliance documentation onsite at Mercy St.

Posted 8/10/2026part-timeToledo • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient admission processes, insurance verification, and compliance checks while providing exceptional customer service. Proficient in using auditing systems and managing patient accounts to ensure accurate billing and collections.

Highest-signal resume keywords

Patient Admission DutiesInsurance VerificationCustomer Service ExperienceCRCR CertificationQuality Auditing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record Number AssignmentMedical Necessity ChecksPoint-of-Service CollectionsAccount AuditsBenefit Data EntryAdvanced Beneficiary Notice SoftwareStatistical Data Reporting

Soft Skills

InquisitivenessOpenness to Innovation

Tools & Technologies

Overlay ToolTelephone Switchboard

Certifications & Qualifications

CRCR

Industry Keywords

Patient AccessComplianceInsurance EligibilityPatient EducationDemographic Information

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool while providing customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent forms, obtain signatures, and document witnesses
Distribute patient education and designated forms and pamphlets
Review insurance eligibility responses and select insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using Advanced Beneficiary Notice software and distribute ABNs as appropriate

Requirements

What you’ll need

Ability to walk from room to room and push a 10-pound mobile computer station throughout the entire shift
1+ years of customer service experience
Must demonstrate inquisitiveness and openness to innovation, including AI
High School Diploma/GED required
CRCR required within 9 months of hire; company paid

Benefits

Comp & perks

Bonus incentives
Paid certifications
Tuition reimbursement
Comprehensive benefits
Career advancement
Shift differential for select shifts
Healthcare
Time off
Retirement
Well-being programs
Professional development
Quarterly and annual incentive programs