Field Liaison – Patient Access

UBC

Field Liaison supporting pharmaceutical sales and managing patient access issues. Building relationships with manufacturers and providing reimbursement policy support.

Posted 8/1/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex patient and provider clinical issues, with a strong focus on reimbursement policies and data analysis. Proven ability to build relationships with key stakeholders and support program implementation to enhance revenue opportunities.

Highest-signal resume keywords

Bachelor's DegreeAdvanced Knowledge Of Medical Insurance TerminologyMicrosoft Office ProficiencyTeam Lead ExperienceResearch And Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport PreparationReimbursement Policy FormulationAdverse Event Trend AnalysisProgram Support Implementation

Soft Skills

Strong Written And Verbal Communication SkillsAdvanced Problem Solving SkillsAttention To DetailTeam Building SkillsAbility To Train Team Members

Industry Keywords

Healthcare ExperiencePatient ExperienceProvider RelationsField Sales SupportQuarterly Business Reviews

About the role

Key responsibilities & impact

The Field Liaison builds and maintains relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory.
Provides SME support for complex patient / provider clinical and reimbursement issues.
Represents UBC at manufacturer national sales conferences; prospects for account revenue opportunities.
Gathers, analyzes and reports adverse event trend data for Quarterly Business Reviews and other reports as required by the manufacturer.
Contacts are frequently individuals representing other departments and/or representing outside organizations; obtaining or providing information or data on matters of moderate importance to the function of the department, or which may be of a sensitive nature.
Formulates, interprets and implements reimbursement policies to resolve complex dispensing or referral issues and ensure a positive patient and physician experience.
Serves as SME on intricate cases to assigned physician offices, manufacturer representatives, health plans, and patients to ensure adequate measures are in place to avoid disruption in drug therapy and identify cost options for patients.
Assists manufacturer field sales in implementation of program launch and ongoing therapy utilization through marketing, education and training materials to aid in obtaining referrals.
Provides Program Specific Plan (PSP) support on special projects to enhance reimbursement, revenue and on-going support utilization opportunities.
Gathers, analyzes, and prepares data, including Adverse Event trending, for Quarterly Business Reviews (QBRs), FDA requirements, and other special projects and reports.

Requirements

What you’ll need

Bachelor’s degree or 6 – 8 years of relevant working experience
0 – 2 years of experience, three years of healthcare experience preferred
Demonstrated team lead experience preferred
Proficient in Microsoft Office applications
Advanced knowledge of medical insurance terminology
Ability to handle a fast-paced environment
Strong written and verbal communication skills
Advanced problem solving and troubleshooting skills
Strong attention to detail
Strong team building skills and the ability to train other team members
Research, analysis, report preparation and documentation skills

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short-term disability
Long term disability
Life insurance
Discount programs