Manager

• Manage clinical study contracts and budgets.
• Liaise with relevant project team, legal and other internal departments and sponsors to ensure contract management support throughout the life of the project.
• Plan, initiate, and negotiate contracts and budgets directly with study sites and physicians (as appropriate).
• Manage third-party vendors performing clinical contract negotiations on behalf of UBC.
• Serve as the primary operational contracts point person for assigned studies.
• Manage the preparation and contract negation process, including template development and translations, documentation of contract template and revision approvals, signature process, status tracking and reporting, scanning, filing and archiving original agreements.
• Directly interface with sponsor project management and legal to develop investigator grants/budgets, confidentiality and study agreement templates within UBC and sponsor legal and financial guidelines.
• Attend study team meetings, teleconferences, kick-off meetings, and investigator meetings, as necessary.
• Appropriately escalate UBC risks associated with study agreements, investigator payments and other operational vendor contracts.
• Maintain repository of operational contract templates as well as country specific budgets, requirements and timelines, and make available to project teams as needed.
• Monitor changes for potential template impact.
• Maintain repository of approved fallback language and apply as appropriate in negotiation process to accelerate closure.
• Contribute to and/or lead improvements to contract tracking tools, metrics reporting, operational effectiveness and investigator payment administration.
• Provide leadership and direction, including training, to project staff (internal and third-party vendor staff) in their communications with investigative site personnel regarding investigator agreements and budgets to ensure cooperative and effective communications between sites and UBC.
• Facilitate requests for pricing and narratives related to operational contract management and investigator payments for RFI/RFPs, client presentations or other UBC business needs.
• Approximately 10% travel required
• Other duties as assigned by management

Clinical Contracts Manager

Business Analyst

• Serve as the primary liaison between the business and IT.
• Lead business users, IT project teams, and external partners to drive decision making and define requirements for application development.
• Ensure that business needs are being met, defining and negotiating project scope.
• Create documentation of business requirements which guide application development efforts.
• Work closely with the business team, development team and quality assurance team to ensure successful implementation of business requirements.
• Collaborate with IT and business partners to resolve issues.
• Perform customized analyses of business and IS needs with an understanding of applicable applications systems, existing and future business processes, and pharmacy industry requirements.
• Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities.
• Communicate project status and escalate issues as needed.

Senior Business Analyst

Risk

• Provide leadership in relation to Safety and Risk Management services, specifically risk management and REMS Consulting.
• Provide direction and oversight to relevant staff, as well as serving as a lead consultant for clients, partners or subcontractor relationships established for risk management and REMS Consulting.
• Serve as a key contact for clients and internal staff for interaction or governance around risk management and REMS Consulting activities.
• Provide daily management of the operational and financial activities related to risk management and REMS Consulting.
• Collaborate with Business Development leadership to support growth of the Safety and Risk Management business.
• Evaluate client requests for proposals and support proposal preparation for Safety and Risk Management.
• Prepare assigned Safety and Risk Management and other cross-functional team members for client bid defenses.
• Support sales process including: ongoing client relationship management, lead efforts to ensure proposal content is in line with client requests and UBC capabilities.
• Engage as a leader in client interfacing activities, identifying, and participating in conferences and public forum presentations to promote UBC capabilities.
• Promote cross selling of broad range of UBC products and services.
• Ensure project teams prepare project plans to meet contracted services and timelines.
• Oversee and manage quality, on-time deliverables related to risk management and REMS Consulting.
• Attend, participate and lead (as requested) client discussions.
• Assist in the delivery of programs by taking on billable work when appropriate.
• Assist in the development of creative and innovative solutions to meet client needs.
• Track contracts, financial activities, and resources utilization to maximize project profitability.
• Conduct regular 1:1 and team meetings. Conduct annual employee performance evaluations.

Senior Director – Risk Management, REMS Strategy

• Draft, review and revise commercial contracts (statements of work, change orders, confidentiality agreements) using UBC and Client standardized templates.
• High level of proficiency with Microsoft Word, Microsoft Excel, and Salesforce.com, including building and revising budget grids in Microsoft Excel utilizing formulas macros and data pulls.
• Work cross-functionally with proposals, to develop, manage and update contract budgets for the life of an active Project.
• With guidance and “playbooks” from the legal department, negotiate, draft, review and revise key commercial contract terms, identify and escalate issues as needed to various internal business stakeholders (legal, finance, operations, IT, privacy).
• Review, analyze and due diligence of contract terms and advise business stakeholders as to contractual obligations (term and termination, budget and payment terms, scope of services, etc.)
• Manage outsourcing/vendor management contracting activities in support of vendor selection and contract negotiations of other types of Project agreements.
• Oversee contract activities related to the whole life cycle of the contract / statements of work and change orders, from before or after the notification of verbal award, through full contract development process all the way up, through signatures.
• Support the contract management processes, including template development and translations, documentation of contract template and revision approvals, signature process, status tracking and reporting, scanning, filing, and archiving original agreements.
• Maintain accuracy of contract templates as well as budgets, requirements, and timelines, and make available to Project teams as needed.
• Monitor changes for potential template impact.
• Facilitate requests for pricing related to operational contract management as needed.

Contracts Manager

Business Development Rep

• Senior Director, Business Development – PSS is a key member of the Corporate Business Development Management team responsible for developing long-range strategic plans with an emphasis on creating and sustaining business growth in the assigned territory.
• Directing business development activities to achieve sales and new business goals, from identification through contract award, including the proposal management process.
• Establishing and maintaining relationships with senior levels within customer organizations and within UBC.
• Prospect for various services including Reimbursement Hubs, Nurse Call Centers, Site of Care solutions, suite of technology enabled services, Call Center/Hotline opportunities, Field solutions, and more.
• Hunt for specialty products and rescue opportunities to expand market share.
• Acquire clients and document interactions of the sales process in Salesforce.com.
• Collaborate with internal partners in operations, implementation, pricing, proposals, product development, and more to position UBC services effectively.
• Research and identify clients, build relationships, perform, and deliver in-depth presentations, strategic analysis, and execution of implemented plans.
• Provide strategic leadership, develop forecasts and risk assessments in alignment with budgetary goals.
• Serve as a resource for other sales and marketing staff members, aid sales team in identifying and aligning capabilities with customer requirements.
• Attend and speak at trade shows and conferences, manage RFI/RFP and Bid Defense meetings.”

Senior Director, Business Development – Patient Access HUB Services

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required.
• Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders.
• Serve as a patient advocate and resource for patients as they navigate through the reimbursement process while coordinating any additional patient access services within program guidelines.
• Performs quality checks on cases and report trends to leadership.
• Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
• Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy.
• Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements.
• Recognize a product quality complaint and forward caller/written information to a manufacturer.
• Act as point of contact for case managers to assist with prior authorization and appeal requirements, provide guidance, answer process questions and address escalated issues when appropriate.
• Provides support for at-risk patients and prescribers to help mitigate any lapse in the start or continuation of therapy.
• Collaborates with other senior case managers, managers and quality team on a monthly basis to review quality trends, creating process improvement initiatives for the next month.
• Prepares and presents team huddles, and client presentations as deemed appropriate (minimum one presentation per month)
• Other duties, as assigned.

Senior Case Manager, Reimbursement

Customer Success Manager

• Architect and deliver high‑quality Dynamics 365 and Power Platform solutions
• Collaborate cross‑functionally with business stakeholders and engineering teams
• Translate complex business and operational requirements into technical architectures
• Design and deliver end‑to‑end Power Platform solutions
• Oversee system configuration, customization, and integration
• Model robust Dataverse schemas to ensure scalable data architectures
• Drive solution governance and quality by establishing standards
• Mentor business analysts and software engineers

Senior IT Architect – Dynamics 365 CRM Solutions

Software Engineer

• Lead at least one assigned project team of Statistical Programmers for on time delivery of statistical analyses.
• Includes the management of resources, study-level metrics, timelines, budget and quality
• Represent statistical programming in internal cross-functional project team meetings
• Liaise with Project Statistician and Client to review and implement any client specific processes or procedures
• Review Analysis Plans and provide feedback to the author(s)
• Set up program and documentation templates for new projects
• Develop and/or review analysis dataset specifications
• Write, modify and maintain programs which produce complex analysis data sets, data listings, summary tables and figures as specified in Statistical Analysis plans
• Prepare programming project deliverables and documentation for delivery to clients as outlined in SOPs
• Packaging of final analysis documentation for delivery to client. Included is the analysis DEFINE.xml, Reviewers Guide and any other required project specific documentation
• Mentor junior programmers in communication and introduce them to the project management skills required to successfully implement and run a project
• Contribute towards process improvements, including development and maintenance of a central macro library, department procedures and any corresponding Standard Operating Procedures
• Provide time and resource estimates for work that is out of scope on existing projects
• Act as technical consultant to other departments.
• Attend client meetings
• Other duties as assigned by management

Principal Statistical Programmer

Program Manager

• Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget.
• Ability to understand and actively enforce program guidelines and project specific procedures (PSPs).
• Manage day-to-day activity of the program operation, including supervision of staff.
• Assist in developing program metrics and identifying efficiencies
• Monitor program metrics to ensure adherence to program SLAs
• Resolve complex cases.
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
• Create new and/or update training materials and PSPs as needed.
• Translate decisions and discussions into documented workflow processes.
• Develop current employees and track their compliance to quality, service, and program standards.
• Conduct, at minimum, monthly team meetings with meeting agendas and minutes.
• Assist with presentation of program information to internal and external customers.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution Coordinate with manager(s) to set goals and expectations for the team to ensure task completion.
• Other duties as assigned.
• Ability to travel as needed.
• Actively participates in in-person and virtual meetings/events (internal and external)

Program Management Supervisor

Call Center Representative

• Provides telephonic professional nursing services in support of client funded contracts.
• This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
• Specific job duties: Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
• Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products.
• 75 % Participates in program specific customer meetings and training sessions.
• 10 % Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
• 5 % Performs special projects and performs other duties as it pertains to specific contract performance.

Registered Nurse – Call Center, Overnights

Customer Support

• Provide consistent customer service support to all stakeholders for the assigned program(s)
• Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.
• Provide consistent customer service support to all stakeholders for the assigned program(s).
• Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
• Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
• Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
• Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
• Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
• Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
• When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
• Ensure all assigned project tasks are completed.
• Provide new and/or updated training materials as needed.
• Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed.
• When applicable, may be responsible for preparation of program compliance materials for client meetings.
• When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.
• When applicable, may be responsible for processing honorarium.
• Review documents for program standards and take appropriate action.
• Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
• Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

Coordinating Center Associate, Customer Service Support

• Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget.
• Ability to understand and actively enforce program guidelines and project specific procedures (PSPs).
• Manage day-to-day activity of the program operation, including supervision of staff.
• Assist in developing program metrics and identifying efficiencies.
• Monitor program metrics to ensure adherence to program SLAs.
• Resolve complex cases.
• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.
• Create new and/or update training materials and PSPs as needed.
• Translate decisions and discussions into documented workflow processes.
• Develop current employees and track their compliance to quality, service, and program standards.
• Conduct, at minimum, monthly team meetings with meeting agendas and minutes.
• Assist with presentation of program information to internal and external customers.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.
• Coordinate with manager(s) to set goals and expectations for the team to ensure task completion.
• Other duties as assigned.
• Ability to travel as needed.
• Actively participates in in-person and virtual meetings/events (internal and external)

Supervisor – Program Management

• Provides telephonic professional nursing services in support of client funded contracts.
• Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
• Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
• Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
• Complete patient teaching in relation to the use of products
• Participates in program specific customer meetings and training sessions.
• Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
• Performs special projects and performs other duties as it pertains to specific contract performance

Registered Nurse – Call Center

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Program Manager – Pharma Reimbursement Hub

• A s leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Brief Summary: Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs Specific job duties: Oversight of appointed coordinating center projects to meet company objectives Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service Provide on-going analysis and evaluation of the effectiveness of appointed projects Provide overall management and leadership of appointed projects Serve as a client contact with external entities related to the project Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities Ensure that the managers have the tools to ensure customer satisfaction Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions Ensure the projects are scalable for the current and future term Assist business development with request for proposal information, call center expertise, and budget preparation Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.