Business Development Rep

• Responsible for developing long-range strategic plans emphasizing creating and sustaining business growth in the assigned territory
• Direct business development activities to achieve sales and new business goals through identification of contract awards, including the proposal management process
• Establish and maintain relationships with senior-level contacts within customer organizations and at UBC
• Prospect for various services including Reimbursement Hubs, Nurse Call Centers, Site of Care solutions, technology-enabled services, Call Center opportunities, and Field solutions
• Hunt for specialty products expected to be approved in the assigned territory daily
• Acquire clients and document interactions of the sales process in UBC Salesforce.com
• Work with internal partners in operations, implementation, pricing, proposals, product development, and more to position UBC services
• Execute your own sales action plan targeting key clients and products
• Research and identify clients, build relationships, perform, and deliver in-depth presentations, strategic analysis, and execution of plans for Patient Support Services
• Provide strategic leadership and gain approval for the sales plan and budget in the assigned territory
• Continually assess the competitive landscape and look for potential opportunities and trends
• Collaborate with marketing to deliver on external campaigns as assigned
• Manage RFI/RFP and Bid Defense meetings
• Serve as a resource for other sales and marketing staff members internally at UBC
• Delight UBC’s customers to drive repeat business
• Provide day-to-day leadership internally and externally that mirrors the mission and values of UBC
• Manage relationships with partners/vendors/clients
• Participate in proposal preparation meetings and/or proposal defense meetings as needed.

Executive Director, Business Development – Patient HUB Services

Bilingual

• Serve as a patient advocate, removing barriers for patients accessing specialty pharmaceuticals.
• Provide inbound and outbound phone support to patients, caregivers, and providers to collaboratively determine patient eligibility.
• Coordinate the patient's access to therapies, conduct appropriate follow-ups, and facilitate access to support services such as co-pay assistance and patient assistance programs (PAP).
• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely.
• Act as single point of contact responsible for prior authorization and appeal processing communications.
• Communicate patient benefits and responsibility timely and accurately.
• Assess and refer patients appropriately for special programs/services when needed.
• Perform quality checks on cases and report trends to leadership.
• Trouble shoot complex cases while interfacing with key stakeholders.
• Report Adverse Drug Events experienced by the patient in accordance with pharmaceutical requirements.

Case Manager, Reimbursement – Bilingual, Spanish

Conversion Rate Optimizer

• Develops the strategy for, and directs the overall management of the Clinical QC, Controlled Document/Training, and Continuous Improvement teams within Global Quality Compliance.
• Responsible for the strategy to ensure that all phases of Regulatory Health Authority inspections are managed and executed consistently, professionally and proactively.
• Identifying and analyzing changes to GCP regulations globally and assessing complaints to determine GCP compliance status.
• Reporting to the Vice President, Global Quality Compliance.
• Works with the Continuous Improvement Administrator and related CAPA Analysts to develop effective working practices for the execution and administration of a corporate continuous improvement program.
• Ensures the effective execution of the Clinical QC team including the establishment of standards for reviews of TLFs, CSRs, etc. for submission readiness.
• Responsible for managing employee training files and related documentation for the UBC organization including the establishment of role based training matrices.
• Lead a team that supports regulatory inspections related to both UBC's overall GCP/GVP compliance across all service areas as well as supporting the regulatory inspections of clients.

Director, GCP Compliance – CRO Services

Clinical Research

• Manage projects as needed
• Work with Managers and Project Directors to ensure projects are adequately staffed; monitor workloads and adjust as needed
• Assist, as directed, specific project opportunities in Business Development, RFP review and completion, and bid defense preparation and delivery
• Present UBC capabilities to potential clients at bid defenses
• Work with Business Development to ensure presentation of qualified team for bid defense and proposals
• Provide input into proposals and review budgets
• Ensure performance of project deliverables according to contract terms and company quality expectations, including accurate reporting and interpretation of metrics
• Ensure project team members receive adequate training for specific job assignments
• Develop and implement department structure and strategies based on current staffing and project needs
• Ensure adherence to project Plans, company policies and/or sponsor’s SOPs
• Work with staff (as needed) to plan and organize project activities
• Ensure teams have consistency with completion of job-related tasks
• Work closely with Managers and project teams to resolve operational issues
• Report and discuss departmental, personnel and/or site issues with Senior Management, as needed, for possible resolutions
• Conduct performance appraisals if assigned direct reports
• Conduct staff interviews; assist with CV candidate review
• Working knowledge of all active projects and timelines
• Attend applicable team teleconferences/meetings as well as project reviews
• Attend face to face client meetings and provide support, as needed
• Attend finance meetings and perform necessary follow-up to resolution
• Provide departmental update to senior management, as requested
• Lead projects with cross-functional involvement and supervise all areas that support the project
• Oversee all project revenue and invoicing with strong understanding of project financial health
• Work with UBC’s leadership and Business Development to develop and grow client relationships and business to maximum potential
• Proactively serve as a resource and mentor to Project Managers and teams for problem resolution; facilitate the involvement of Senior Management as necessary
• Proactively identify areas of improvement, provide solutions and execute plan of action to address
• Lead Managers in client/regulatory audits, as required
• Assist in protocol development and/or patient/subject consent form or REMS and REMS Supporting Documents, as required
• Other duties as assigned by management
• Direct project supervision of multiple Managers, including development of Managers in presentation and bid defenses, proposal and implementation of action plans, and ensuring Managers have a clear understanding of client needs once a project is awarded
• Responsible for direct reports in addition to supervision of multiple Managers and projects as assigned, if assigned direct reports
• Serve as a resource and mentor to the Managers in their daily activities
• Proactively assist the Managers in anticipating and seeking resolutions to potential and actual project issues
• Motivate project team members by fostering teamwork
• Maintain positive attitude
• Ability to plan and forecast potential issues, outcomes, and changes necessary to ensure program and developmental success
• Ability to identify and optimize resources, inclusive of knowing when to identify and/or assign additional/or different resources

Director, Clinical Research – REMS

• The Sr. Inside Sales Representative will be responsible for developing and executing strategies to target prospects, including message development, prospect identification, and outreach.
• The role may lead to the inside sales function for a specific geographic area, line of business, segment, or customer type.
• The manager will identify, nurture, and convert leads to expand the sales pipeline and drive new client acquisition.
• Additionally, the role will be responsible for coordinating and supporting sales activities with the outside sales team, operations, and marketing.
• Regularly review industry-related news articles, reports, and press releases to identify potential leads.
• Work with Operations, Marketing, and Outside Sales to develop and execute strategies for identifying prospects aligned with GTM, marketing campaigns, and business imperatives.
• Identify decision makers within targeted accounts through LinkedIn Sales Navigator, Salesforce, and other tools.
• Place proactive outbound calls and emails to potential prospects to establish qualified leads for the Outside Sales team.
• Work as a key liaison between sales and marketing teams to effectively vet and qualify new, inbound leads to increase the efficiency and effectiveness of sales activities.
• Manage the transition and hand-off of qualified leads to the Outside Sales team, including scheduling the follow-up meeting.
• Conduct pre-call research and planning to set goals for the call and to anticipate the prospect's needs.
• Initiate and conduct proactive call and email campaigns designed to follow up with prospects who have shown interest in doing business with the company.
• Collaborate with the marketing team to create and refine proactive engagement in UBC’s marketing content and thought leadership.
• Ensure all lead and opportunity data is properly and centrally updated in Salesforce (SFDC), compliant with company policies and practices, to inform stakeholders on pipeline health and forecasted sales expectations properly.
• Verify and complete required data, including verification of lead and contact records in SFDC lead response details, notes, and any follow-up actions by the sales team.
• Establish regular reporting and collaboration cadence with key stakeholders.
• Communicate with Sales, Marketing, and Sales Management, learning from inbound/outbound calls and associated changes needed to make the business process as strong as possible.
• Ensure call scripts and outbound messaging align with UBC go-to-market positioning; amend/refine as needed.

Executive Director, Business Development – Patient HUB Services

Case Manager, Reimbursement – Bilingual, Spanish

Director, GCP Compliance – CRO Services

Director, Clinical Research – REMS

Senior Inside Sales Representative – CRO Services – BioPharma