Director

• Supervise, mentor, and empower a team of Technical Business Analysts, providing guidance and support in their professional development.
• Deep knowledge of Agile principles and practices and the ability to transfer that understanding at all levels of the organization.
• Strong coaching and mentoring skills with the ability to facilitate learning and adoption of Agile practices.
• Experience in coaching teams and individuals to enhance Agile mindset and practices.
• Foster a culture of collaboration, innovation, and excellence within the team.
• Conduct regular performance reviews and set clear performance objectives.
• Collaborate with senior leadership to define departmental goals and objectives.
• Align product initiatives with business goals and market opportunities.
• Develop and implement strategic plans and initiatives that align with organizational objectives.
• Identify market trends, customer needs, and growth opportunities.
• Monitor progress, track key performance indicators, and adjust strategies as necessary to achieve goals.
• Build and maintain relationships with internal and external stakeholders.
• Ensure alignment with organizational goals and values.
• Identify opportunities for process improvement and operational efficiency.
• Implement best practices and recommend process enhancements.
• Create an Interview Playbook to assist in acquiring talent.
• Create a Training Playbook for Staff to assist once onboarding is completed.
• Perform other related activities as needed.

Associate Director – IT, Tech Business Analysis

• Supervise, mentor, and empower a team of Technical Business Analysts, providing guidance and support in their professional development.
• Deep knowledge of Agile principles and practices and the ability to transfer that understanding at all levels of the organization.
• Strong coaching and mentoring skills with the ability to facilitate learning and adoption of Agile practices.
• Experience in coaching teams and individuals to enhance Agile mindset and practices.
• Foster a culture of collaboration, innovation, and excellence within the team.
• Conduct regular performance reviews and set clear performance objectives.
• Collaborate with senior leadership to define departmental goals and objectives.
• Align product initiatives with business goals and market opportunities.
• Develop and implement strategic plans and initiatives that align with organizational objectives.
• Identify market trends, customer needs, and growth opportunities.
• Monitor progress, track key performance indicators, and adjust strategies as necessary to achieve goals.
• Build and maintain relationships with internal and external stakeholders.
• Ensure alignment with organizational goals and values.
• Identify opportunities for process improvement and operational efficiency.
• Implement best practices and recommend process enhancements.
• Create an Interview Playbook to assist in acquiring talent.
• Create a Training Playbook for Staff to assist once on boarding is completed.
• Perform other related activities as needed.

Associate Director IT – Tech Business Analysis

Call Center Representative

• Provides telephonic professional nursing services in support of client funded contracts.
• Telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
• Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
• Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
• Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
• Complete patient teaching in relation to the use of products 75%
• Participates in program specific customer meetings and training sessions. 10%
• Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. 5 %
• Performs special projects and performs other duties as it pertains to specific contract performance 10 %

Registered Nurse, Call Center

Technical Project Manager

• Responsible for all phases of projects of a highly complex nature and acts as a single point of contact for those projects
• Take projects from original concept through final implementation
• Interface with end users, IT and business partners; represent organization as prime technical contact on contracts and projects
• Define project scope and objectives; develop detailed work plans, schedules, project estimates, resource plans, and status reports
• Conduct project meetings; track and analyze project progress; review and ensure adherence to quality standards and deliverables
• Recommend and direct analysis and solutions for complex problems; identify innovative solutions
• Optimize results within business and time constraints; develop project cost estimates and manage budget throughout projects
• Lead meetings with project team and meet with business management to determine solutions to business problems
• Assign individual responsibilities; provide assistance and mentorship to IT team members
• Conduct presentations regarding project status and provide ongoing cost analysis to IT and business line management
• Ensure adherence to project management process and documentation standards; work on special projects as assigned

Senior IT Project Manager

Manager

• Provide day-to-day case management oversight and coordination of assigned caseload to ensure timely task completion
• Act as primary resource and single point of contact for patients, healthcare providers, field reimbursement representatives, and other stakeholders regarding prior authorizations, reauthorizations, and appeals
• Serve as a patient advocate and coordinate additional patient access services within program guidelines
• Perform quality checks on cases, report trends to leadership, and collaborate on process improvement initiatives
• Troubleshoot complex cases across multiple disease-states and interface with internal/external stakeholders to ensure optimal start to therapy
• Report Adverse Drug Events and forward product quality complaints to manufacturer as required
• Act as point of contact and mentor for case managers, provide guidance on prior authorization and appeal requirements, and handle escalations
• Prepare and present team huddles and client presentations (minimum one presentation per month)
• Serve in a lead capacity to manage work in progress, mentor staff, and ensure operations run smoothly
• Responsible for good housekeeping techniques, adhering to quality and production standards, and complying with company, state and federal programs and procedures

Senior Case Manager, Reimbursement

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required
• Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders
• Serve as a patient advocate and resource for patients as they navigate through the reimbursement process while coordinating any additional patient access services within program guidelines
• Perform quality checks on cases and report trends to leadership
• Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy
• Report Adverse Drug Events and recognize product quality complaints per pharmaceutical requirements
• Act as point of contact for case managers to assist with prior authorization and appeal requirements and address escalations
• Provide support for at-risk patients and prescribers to mitigate lapses in therapy
• Collaborate on quality trends and process improvements; prepare and present team huddles and client presentations
• Serve as mentor/lead to ensure operations run smoothly and manage work in progress to standards
• Other duties, as assigned

Project Manager

• Plan, organize and lead UBC project teams to deliver projects based on client needs on time, on budget, and within scope
• Oversee all aspects of project conduct from start-up through close-out
• Execute operational aspects of assigned project activities as well as special projects
• Manage project per the scope of work and within the contracted budget
• Manage revenue and invoicing for project(s)
• Ensure project is conducted according to UBC SOPs and client SOPs as applicable
• Develop plans and processes to achieve contracted milestones (e.g. project plan, clinical management plan, monitoring plan, training plan, communication plan, compliance plan); monitor project progress against the established plans and ensure compliance with plans
• Prepare project timelines and prepare or coordinate development of deliverables
• Prepare project meeting agendas and create minutes and actions logs
• Ensure project budget is tracked against contract milestones
• Serve as UBC primary contact with sponsor
• Coordinate and facilitate all project meetings with internal and external stakeholders as necessary
• Focal point for resolving project team member questions
• Supervise all functional areas that support the project
• Lead projects with cross functional involvement and supervise all functional areas that support the project
• Ensure project training occurs and assist with training for project, as assigned
• Develop content and lead Kick off Meetings both internally and externally
• Negotiate budgets and assist with remediation of contract language
• Present project information at bid defenses, client meetings and UBC monthly project review meetings
• Maintain project documentation to be “audit ready”
• Participate in sponsor/regulatory audits as required
• Coordinate investigator meeting as required
• May be asked to assist in protocol development and/or patient/subject consent form or REMS and REMS Supporting Documents as required
• Help lead process improvement activities
• Establish, implement and track key metrics to report on progress of project and initiatives
• Coordinate and ensure maintenance of Trial Master File as required
• May be asked to perform CSS and CRA duties as needed
• Other duties as assigned by management
• Supervision of project team

REMS Project Manager

Data Analyst

• Manage the team of 5-8 Data Analysts responsible for operational analytics
• Maintain team backlog, scheduled data refreshes, and report subscriptions
• Administer the Tableau Cloud, Power BI and SQL Server Reporting Services (SSRS) applications
• Coach Analysts with SQL, Tableau, Snowflake and general analytics best practices
• Ensure analytics function has all team, business process, backend, and frontend procedures documented and maintained
• Support pharma client engagements with the Analytics team as needed
• Build business process, application, and data subject matter expertise for all service lines to serve as a highly-credible advisor to Operations leadership, Analysts, and clients
• Create and maintain excellent customer-facing relationships with Operations and clients
• Present project status updates and state of the team to Head of Analytics weekly
• Take full ownership of analytics execution and team performance

Director, Data Analytics – Power BI

• Manage a team of 5-8 Data Analysts responsible for operational analytics
• Maintain team backlog, scheduled data refreshes, and report subscriptions
• Administer Tableau Cloud, Power BI and SQL Server Reporting Services (SSRS)
• Coach Analysts with SQL, Tableau, Snowflake and general analytics best practices
• Ensure analytics function has all team, business process, backend, and frontend procedures documented and maintained
• Support pharma client engagements with the Analytics team as needed
• Build business process, application, and data subject matter expertise for all service lines to serve as advisor to Operations leadership, Analysts, and clients
• Create and maintain excellent customer-facing relationships with Operations and clients
• Present project status updates and state of the team to Head of Analytics weekly
• Take full ownership of analytics execution and team performance
• Work directly with the Head of Data Analytics to execute organizational customer-facing data strategy and optimize Data Analyst staff performance

Director, Data Analytics - Power BI

SDET

• Ensure developing strategies and frameworks for automating various processes across different departments to streamline operations and increase efficiency.
• Design and implement scalable and maintainable test automation frameworks tailored to project requirements.
• Define and document the overall test automation strategy, including selection of tools, methodologies, and best practices.
• Work closely with development, product management, and QA teams to identify testing needs and ensure alignment on testing goals.
• Create, review, and optimize automated test cases based on requirements and acceptance criteria.
• Provide guidance and training to team members on automation tools, frameworks, and best practices.
• Integrate automated tests into deployment pipelines to facilitate continuous testing and improve release cycles.
• Lead efforts in performance and load testing to ensure applications handle expected user loads.
• Research and evaluate new testing tools and technologies and recommend adoption.
• Generate test execution reports and metrics to assess quality and provide visibility into testing progress.
• Regularly review and maintain existing automated tests to ensure relevance as applications evolve.
• Analyze defects found during automated testing and collaborate with development teams to reproduce and resolve issues.
• Document test designs, frameworks, and processes and ensure clear communication to stakeholders.
• Ensure compliance with testing standards, policies, and regulatory requirements.
• Stay current with industry trends in test automation and advocate for innovative solutions within the organization.

Associate Director – IT, Tech Business Analysis

Associate Director IT – Tech Business Analysis

Registered Nurse, Call Center

Senior IT Project Manager

Senior Case Manager, Reimbursement

Senior Case Manager, Reimbursement

REMS Project Manager

Director, Data Analytics – Power BI

Director, Data Analytics - Power BI

Senior Automation Architect